Jobs at Alorica

Recruits candidates across executive, managerial, professional, technical, non-exempt, and college recruiting roles. Partners with hiring managers, develops sourcing and interviewing strategies, screens and interviews candidates, conducts skills testing, manages pre-employment requirements, prepares offers, negotiates placements, maintains recruiting records, analyzes recruiting metrics, and builds candidate pipelines. Ensures recruiting practices comply with legal requirements and supports onboarding coordination and recruiting staff guidance.

Supports recruiters and human resources operations by scheduling interviews, maintaining candidate records and job postings, coordinating onboarding, managing I-9s and background checks, communicating with candidates, organizing debriefs and recruiting events, and tracking recruitment activity. The role also handles roster and file management, dispositions in Taleo, badge creation, requisitions, and candidate experience improvements.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Sell BPO solutions through proactive pipeline building, consultative discovery, executive engagement, and deal negotiation. Manage CRM-driven pipeline, build ROI-focused proposals, coordinate cross-functional teams, and close complex enterprise deals while maintaining client relationships and operational alignment.

Provide technical pre-sales solutioning and architecture for contact center technologies. Support sales to close deals through presentations, demos, prototypes, and POCs; assess client environments, document requirements, defend solution costs, and act as primary technical contact through implementation while collaborating with sales, development, and support teams.