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Healthtech • Software
Lead technical support operations for U.S. and Canadian healthcare customers, managing analysts, incident escalations, ticket workflows, SLAs, KPIs, coverage, and major incident communications. Maintain support documentation, train and develop staff, report trends to leadership, and improve efficiency through tools and AI. The role supports SaaS iPad and web applications, EHR integrations, and enterprise healthcare customers while participating in Pacific-time and after-hours coverage.
