Bankjoy Benefits Overview

Own a portfolio of banking and credit union clients, driving product adoption, renewals, retention, expansion, and executive engagement. Lead business reviews, success planning, escalations, and onsite client meetings while coordinating with Implementation, Support, Product, Engineering, and Marketing. Identify account risks and growth opportunities, communicate client feedback internally, and ensure customers achieve ongoing value from the digital banking platform.

Lead development and growth of Bankjoy's channel partner ecosystem to generate pipeline and revenue. Identify, recruit, onboard, and manage core banking, reseller, and referral partners; structure partnership agreements; nurture relationships; collaborate with Sales and Marketing for lead handoff and co-marketing; track partnership performance and contribute to go-to-market strategy. Represent Bankjoy at industry events.

Own the vendor integration product area, including payments, cards, identity, data, documents, and SSO. Lead vendor evaluations, technical diligence, requirements, roadmaps, certifications, pilots, UAT, releases, and client rollouts. Write PRDs and implementation documentation, coordinate engineering and QA, manage the Jira backlog, prototype workflows, and build AI-powered PM tooling. Requires strong B2B platform product management experience, fintech or integrations expertise, technical fluency in C# and TypeScript, and practical knowledge of APIs, authentication, PCI scope, and banking integrations.