Senior Product Support Engineer
1 week ago
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Senior Product Support Engineer for our Austin Four Points Office. In this exciting role, you will assist our largest Enterprise Merchants and Digital Solutions Partners with your expert level product knowledge and technical ability. You will be responsible for knowing everything that the platform has to offer, from the newest features to the simplest core functions. Some examples of the groups you will be working with are our product and engineering team, external developers and engineers, Mid-Market merchants, and other internal organizations. As a Senior Product Support Engineer you will get to dive into the more challenging/complex issues that require skills well-beyond what our technical support tiers can handle. You will use your top notch tech skills and coding know-how to identify product defects, come up with creative solutions, and prioritize open issues for our product and engineering team. You will work alongside the BigCommerce product and engineering teams to help fix or enhance the software itself, including developing broader code fixes for use within the application, while engaging with partners and customers.