BigCommerce

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. We are looking for an experienced HR professional to provide both strategic and hands-on support to clients across all of our offices globally. This role reports to the Senior Director, People & Culture and is responsible for multiple

The Manager, People Administration leads the People Administration team based in Austin. In addition to management responsibilities, this is a strategic and hands-on role that will provide leadership to drive key strategic initiatives. Reporting to the Senior Director of People Operations & Talent Acquisition, the Manager, People Administration will play a key role in evolving People Administration in regards to compliance and governance.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. We are looking for a Lead Software Engineer in our Austin Office. This person will be building the future of technology at BigCommerce - one that hosts hundreds of thousands of merchants and powers billions of dollars of commerce every

Under the direction of the Sr. Manager, Product Marketing, the Product Marketing Manager will drive adoption of our products, drive cross-functional efforts to launch new products and drive market share, and influence product and business development decisions to meet the needs of our customers. The ideal candidate is an excellent communicator and time manager with experience in an ecommerce and/or SaaS startup environment.

Use Scala, Ruby, Rails, gRPC, JavaScript, RabbitMQ, Docker, Resque, MySQL, Redis, and a slew of other technology to help power our platform. Build highly-available, redundant, and scalable distributed systems. Write code that is performant, maintainable, clear, and concise. Work closely with operations while building and scaling back-end services. Introduce and support event driven architectures. Collaborate with product and design to support an optimal user experience. Participate in code reviews to maintain and improve quality. Build new features with a focus on extensibility and quality.

As a Senior Data Analyst you will partner with business leaders to understand and improve business performance. This role will work closely with stakeholders across the organization to measure and quantify business processes and performance and formulate strategic recommendations. You will be instrumental in helping our business understand their performance against company objectives. Sometimes the tasks can be ambiguous but that’s part of the challenge and you will determine the best way to find the right data points to tell the right story for any given audience.

As a Video Content Specialist for our Austin Four Points Office, you will support our customers and brand through video content. You will play a vital role in the creation, production, and development of video content that furthers BigCommerce’s brand, communication and support strategies. You should be capable of owning a concept end to end and fulfilling different roles on the same project. You can ideate, write, produce, direct, shoot and edit your work. This cross-functional role will support the entire company by developing internal and external videos to promote BigCommerce and create educational storytelling content.

The Manager, Sales Development will lead and motivate a team of Sales/Lead Development Representatives in achieving objectives, ultimately increasing conversion and enabling exponential revenue growth. By leveraging your sales management and lead development experience, you’ll help define and drive the team’s strategy and process. Strong leadership attributes, domain experience in sales / lead development and a passion for changing people’s lives and democratizing commerce are top factors for success.

Reporting to our Director of Learning and Development, you will be responsible for the delivery and maintenance of training content for both internal and external users. This role consistently interacts with our merchants, agency partners, and BigCommerce employees. The ideal candidate is a talented educator and facilitator, passionate about driving results, providing exceptional value to all stakeholders, and contributing eLearning and in person instruction for our merchants, partners, and BigCommerce employees. By serving as an expert at explaining often complex, technical solutions in a way that connects with learners of all levels of experience, you will be instrumental to your customers’ success.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce is looking for a technically savvy, process-oriented, data-driven marketer whose focus is on growth. In this role you’ll have the opportunity to positively influence the trajectory of a billion dollar company in a trillion

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce is looking for a technically savvy, process-oriented, data-driven marketer whose focus is on growth. In this role you’ll have the opportunity to positively influence the trajectory of a billion dollar company in a trillion

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Be a member of our Ecosystem Team that powers our billing, partner, and identity platforms. You’ll serve as subject matter expert, architect, and evangelist for our front-end development efforts and work with team members to extend our

The Business Application Team in Austin is looking for a driven, Senior Salesforce Administrator to join our team to ensure that core business processes are supported, maintained, and constantly improving. As a key member of our Engineering Team, you will be reporting to the Sr. Manager of Biz Apps. You will work with leaders of our diverse business units to meet their needs, identify and implement improvements, and ensure system availability is functionality at the highest levels.

Drive sales revenue through new client acquisition for Fortune 1000 / IR1000 accounts. Actively manage the sales process, including positioning, presenting and /demoing the product, and closing sales. Act as territory owner and subject matter expert for one or more categories/verticals. Build and manage a book of business through outbound prospecting as well as inbound leads. Identify each client’s unique needs and cultivate effective sales strategies and proposals. Coordinate resources for implementation. Be the expert - Provide eCommerce industry information to clients regarding web design, online marketing (SEO, PPC, Email Marketing, Google Analytics), e-commerce strategies, etc. Achieve your sales targets and performance metrics.

The VP, Mid-Market will develop and execute B2B campaigns and manage large, cross-functional groups. You are data-driven, refining programs to continually improve KPI’s. You’ve worked across a variety of acquisition channels including digital, email, events, and partner creating cohesive campaigns to deliver outstanding merchant experiences. You are a strong partner to our sales teams, ensuring marketing always delivers the highest quality leads, shortening time-to-close, making sales efforts more effective, and driving revenue.

Use empathy and design thinking to create user-centric solutions for complex UX problems. Drive user research and discovery workshops to generate insights and define problem statements. In collaboration with product management and engineering, define UX strategies for new product experiences. Lead and execute design across the entire product lifecycle and multiple product launches. Collaborate with UX and visual designers from other teams and offices to ensure our solutions are consistent and familiar. Lead user-based research to ensure our product meets market, user, and design quality-markers. Contribute to our Design Language System and React component library. Own all aspects of the design process from concept to executio

Our E-Commerce Growth Coaches deliver one-on-one services to merchants to help them get to their first sale sooner, teach them how to increase demand and conversion to their stores as well as how to grow sales on different online channels (like Amazon and Google Shopping). In this role, you will use technical and consultative skills and business acumen to help our clients be successful selling online. The right candidate will rely on strong communication skills, deep product knowledge, and familiarity with the e-commerce ecosystem to meticulously deliver services for the ever-growing world of eCommerce entrepreneurs.

The Tax and Equity Staff Accountant will be responsible for tax compliance support, assist with various tax planning projects, equity related matters, and various Accounting operation duties (account reconciliations, period close, etc.). The ideal candidate is self-motivated, passionate about Accounting and Tax, and hungry to grow professionally.

BigCommerce is looking for a bright, driven and personable Affiliate Partnerships Manager. Reporting to the Sr. Manager of Digital Marketing, this individual will be responsible for activating and engaging our affiliate partners, validating all affiliate sales and leads, creating performance reports, requesting new creative, sending monthly newsletter communications, meeting/exceeding KPI’s and ensuring that affiliate best practices are in place.

Reporting to our VP, Enterprise Solutions, the Director will drive our enterprise sales strategy and process leading a high powered team of experienced sales executives as well as carry a direct quota for our top named accounts. Ultimately, your insights and experience will be key to the performance of our sales organization as we look to rapidly accelerate our growth and, most importantly, the growth and success of our merchants.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce, named a "Best Place to Work" in Austin in 2017, is looking for a Communications Specialist to own our Marketing customer reference and analyst relations programs, as well as work closely with our broader marketing team. The

Build beautiful, scalable products and be an expert in the front-end domain. Build high-performance, maintainable user interfaces using the latest web technologies. Advocate for modern development practices and tools. Collaborate with our product and design teams to define feature specifications and timelines. Build new features with a focus on testability and extensibility. Engage in technical discussion of new solutions and architectures. Participate in code reviews to maintain and improve quality. Work with our operations team to improve the architecture while building and scaling front-end services. Support an open, positive, and energized culture. Encourage innovation and foster an environment of continuous improvement. Ensure that technical decisions support our goals of quality, performance, scalability, reliability, availability, and security.

Use React and JavaScript/TypeScript to develop new features on our front end platform. Contribute to and maintain our shared front-end component library. Advocate for modern development practices and tools. Write code that is performant, maintainable, clear, and concise. Support other teams as they migrate legacy front-end and full-stack applications to React. Engage in technical discussion of new solutions and architectures. Review other engineer’s code to maintain and improve quality. Support an open, positive, and energised culture. Encourage innovation and foster an environment of continuous improvement.

Our growing Marketing department is looking for a strategic Web Analyst to help us uplevel the performance of our website. This person will have a front-row seat at helping Marketing enhance the customer experience by uncovering valuable insights through our suite of web analytics tools.

Develop an understanding of BigCommerce’s products, services, partners, and values. Filter incoming calls from our 1-800 sales line and route to the appropriate department. Draw on solutions selling techniques to build rapport and probe for needs. Provide world class customer service. Arrange product demos with Sales Reps and Sales Engineers, when appropriate. Practice good sales hygiene by maintaining the Salesforce CRM. Follow the BigCommerce sales process and rules of engagement to provide an optimal prospect experience. Interact with merchants across a variety of categories to acquire new customers. Contribute to continuous team improvements and business performance. Relay customer feedback to management to increase client satisfaction and conversion and drive overall sales improvements. Stay abreast of the latest trends in internet technology and eCommerce. Other duties as assigned.

BigCommerce, named a “Great Place to Work” in Austin in 2018, is looking for a driven, Senior Desktop Support Engineer to join our IT team and ensure core IT operations are supported, maintained, and constantly improving. As the Senior Desktop Support Engineer you will be very hands-on, senior member of the IT Helpdesk team. You will work with our System Engineers, Network Engineers, Product Engineers, and Key Stakeholders to fix and help refine our Desktop Support Practices.

BigCommerce is seeking a Technical Support Representative for our 24X7 Customer Success Services (CSS) Team. As a Technical Support Representative you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Under the direction of the Sr. Manager, Product Marketing, the Product Marketing Manager will drive adoption of our products, drive cross-functional efforts to launch new products and drive market share, and influence product and

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Be a member of our Ecosystem Team that powers our billing, partner, and identity platforms. You’ll be working with team members to extend our products and integrate with a broad array of external services. BigCommerce offers a heavily

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce, is looking for a talented (Contractor) Production Designer to join our team! Designers at BigCommerce are responsible for the creation and maintenance of high-quality, publication ready content in support of our merchant

Develop technical solutions to help mitigate security vulnerabilities. Perform security code audits and design reviews. Respond to information security incidents, providing technical expertise. Provide security guidance and experience to BigCommerce engineering teams. Review project technical designs and stay involved through their implementation to assist BigCommerce engineering staff with the finer points of application security. Help build internal security tooling, to help us be proactive in the battle. Utilise data to help generate insights into threats, and build solutions. Mentoring team members in best practice around information security standards. Regular and ongoing pen testing of BigCommerce’s changing environment.

Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals. Become a trusted adviser for your clients by utilizing high levels of integrity, and follow through Work with cross functional teams across Sales, Client Success, SBD, and Marketing to deliver the best experience for your clients and raise key metrics, like company NPS. Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution. Perform other duties and assignments as required.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. In this role you will use your unparalleled project management skills to help our customers during implementation of the BigCommerce platform. The right candidate will possess strong client relationship skills, the ability to