BigCommerce

BigCommerce is seeking an outstanding Developer Documentation Specialist with a proven ability to develop content targeted to professional developers and technical audiences for our SaaS eCommerce platform. This team helps set our documentation strategy and partners with our Product & Engineering teams to make documentation an interactive experience that ensures we're meeting the needs of successfully educating, informing, and guiding developers and partners. The ideal candidate has a technical background that enables her or him to easily outline content strategies and interact with engineers, product managers, technical program managers and customer-facing teams..

Drive sales revenue through new client acquisition for $1M+ accounts. Actively manage the sales process, including positioning, presenting and /demoing the product, and closing sales. Act as territory owner and subject matter expert. Build and manage a book of business through outbound prospecting as well as inbound leads. Identify each client’s unique needs and cultivate effective sales strategies and proposals. Coordinate resources for implementation. Be the expert - Provide eCommerce industry information to clients regarding web design, online marketing (SEO, PPC, Email Marketing, Google Analytics), e-commerce strategies, etc. Meet or exceed your sales targets and performance metrics. Be organized - maintain a CRM with leads and effectively manage an account set, keep detailed and accurate notes of all sales related activities. Think like a CEO - communicate with management team and team members to increase client satisfaction and conversion and drive overall sales improvements. Engage closely with the BigCommerce Partner Ecosystem and Sales Engineering team to design solutions and close sales both over the phone and on-site, depending on client size and need.

The Director of Digital Marketing leads our paid digital marketing channels, which includes programmatic SEM and display, paid social, SEO, affiliate marketing and conversion rate optimization. The focus is on delivering MRR through acquisition of new customers and digital conversion activities throughout the full customer lifecycle, although the role will naturally support other marketing initiatives requiring digital marketing expertise and execution. This role currently manages a team of internal digital marketing professionals, plus external resources and reports into the VP, SMB.

BigCommerce is looking for an Office and Experience Coordinator who will create a lasting, positive impression on all individuals who walk through the BigCommerce office. In this full time, hourly position, you will act as the primary office support for a 60+ person office in downtown Austin, provide HR coordination support and champion the office’s cultural initiatives and activities. This position reports to the Director, Global Real Estate & Facilities.

As Senior Data Analyst you will partner with business leaders to understand and improve business performance. This role will work closely with stakeholders across the organization to measure and quantify business processes and performance and formulate strategic recommendations. You will be instrumental in helping our business understand their performance against company objectives. Sometimes the tasks can be ambiguous but that’s part of the challenge and you will determine the best way to find the right data points to tell the right story for any given audience.

Reporting to the Director, Sales Engineering & Solutions Architecture, you’ll leverage your technical and BigCommerce knowledge to help win active sales opportunities. The ASE works closely with our Small Business Account Executives throughout the sales process, assisting with product demonstrations, recommending solutions, and providing industry and product expertise to our smaller, less sophisticated prospects. In addition, the ASE acts as a technical resource to the broader sales team and supports the SE team on the quarterly initiatives.  

Our growing Marketing department is looking for a strategic Web Analyst to help us uplevel the performance of our website. This person will have a front-row seat at helping Marketing enhance the customer experience by uncovering valuable insights through our suite of web analytics tools.

In this role, you’ll help empower our merchants to quickly and easily list their products out to marketplaces where their customers shop. You’ll also work closely with other engineers, UI designers, and product managers to define stories, assess scope and technical concerns as well as advocate for best practices that improve software quality.

Our Partner Growth Manager draws on their deep product and ecosystem knowledge to onboard, enable and execute go to market strategies with BigCommerce agencies, with the goal of generating revenue and maximizing the impact of our partner ecosystem. On a day to day basis you’ll engage, qualify, develop and nurture e-commerce agencies in the BigCommerce Partner Program.

Call, email, and use LinkedIn to engage prospects who might be a fit for the BigCommerce platform. Use modern qualification methodologies to qualify Sales Qualified Leads (SQLs). Schedule and hold Discovery meetings with you Account Executive and key decision makers. Source Sales Accepted Leads (SALs) for our Mid-Market and Enterprise team. Prospect: conduct account research, acquire accurate contact information for target accounts. Develop tailored messaging that engages key decision makers. Use best in class tools such as Outreach, DiscoverOrg, and LinkedIn Sales Navigator to efficiently engage target accounts. Work closely with Account Executives to learn the Discovery process.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce is looking for a talented Visual Designer to join our team! Designers at BigCommerce are responsible for the creation and maintenance of high-quality, publication ready content in support of our merchant and partner

Work with a small team of motivated designers, engineers, and product managers to help build a number of BigCommerce mobile applications. Participate in code reviews and mobile application debugging and diagnosis. See design requirements from concept through to completion (develop, debug, test, document and deploy). Write code that is performant, fault-tolerant, maintainable, testable, and concise. Push yourself to learn the full BigCommerce tech stack: Ruby, Scala, Docker, PHP, Angular, Node, MySQL, Redis, and more…

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. As a Solutions Engineer based in our Austin Four Points Office you will enable our strategic technology partners to better integrate with BigCommerce merchants and use your unparalleled consultative skills to help our partners

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Be a leader on our Ecosystem Team that powers our billing, partner, & identity platforms. You’ll be working with team members to extend our products and integrate with a broad array of external services. BigCommerce offers a heavily

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. As a Customer Billing Specialist in our Austin Four Points Office you will resolve billing problems and work with customers’ Accounts Payable via phone and email. You will be responsible for helping customers update information, solve

BigCommerce is seeking a Technical Support Representative for our 24X7 Customer Success Services (CSS) Team. As a Technical Support Representative you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

BigCommerce is looking for a Product Support Engineer for our Austin Four Points Office. In this exciting role, you will assist every area of the business with your expert level product knowledge and technical ability. You will be responsible for troubleshooting the most complex technical issues encountered by merchants and developers leveraging the best, and most successful, eCommerce platform for growing businesses.

Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals. Become a trusted adviser for your clients by utilizing high levels of integrity, and follow through Work with cross functional teams across Sales, Client Success, SBD, and Marketing to deliver the best experience for your clients and raise key metrics, like company NPS. Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution. Perform other duties and assignments as required.

Assist the Governance Risk and Compliance Manager with maintaining the BC Information Security Management System (ISMS); developing policies, procedures and security standards. Monitor compliance with regulatory requirements such as PCI DSS, ISO 2700X, CSTAR and liaise with business stakeholders (IT, Product & Engineering, Sales, Marketing, Human Resources etc.) to ensure organizational compliance. Perform InfoSec risk and control assessments and report on risks to risk owners, recommend mitigation strategies and manage risks through its lifecycle. Perform scheduled audit and compliance checks against organization policies, document and monitor compliance violations and control improvements. Build awareness and accountability around IT governance, risk, and compliance control functions. Articulate InfoSec risk into business terms while engaging with stakeholders, product owners, and software engineers. Monitor and track exception to policies (ETP) while collaborating with the security operations team to develop and maintain a dynamic and real-time enterprise Risk Register and dashboard. Leverages technology to aggregate controls, risk and compliance information to rapidly identify and report exceptions.

Use empathy and design thinking to create user-centric solutions for complex UX problems. Drive user research and discovery workshops to generate insights and define problem statements. In collaboration with product management and engineering, define UX strategies for new product experiences. Lead and execute design across the entire product lifecycle and multiple product launches. Collaborate with UX and visual designers from other teams and offices to ensure our solutions are consistent and familiar. Lead user-based research to ensure our product meets market, user, and design quality-markers. Contribute to our Design Language System and React component library. Own all aspects of the design process from concept to executio

Reporting to our VP, Enterprise Solutions, the Director will drive our enterprise sales strategy and process leading a high powered team of experienced sales executives as well as carry a direct quota for our top named accounts. Ultimately, your insights and experience will be key to the performance of our sales organization as we look to rapidly accelerate our growth and, most importantly, the growth and success of our merchants.

The SEM Manager position is an opportunity to join an energetic and growing organization as an integral part of our digital marketing team. You will develop and execute SEM strategy, manage multi-channel at large scale, implement SEM campaigns and drive SEM innovations, optimization and improvement for growing SEM performance and efficiency. The ideal candidate must possess a passion for digital and search engine marketing, with strong analytical skills, impeccable attention to detail and mastery of online marketing tactics. Extensive experience in the B2B space is desired and experience in multiple market segments is a plus.

BigCommerce named a ”Best Place to Work" in Australia, a “Best and Brightest” place to work in San Francisco, and a “Best Place to Work” in Austin, is looking for a full-time Manager, Site Reliability Engineering to join our San Francisco, CA or Austin, TX office. The Manager, Site Reliability Engineering will be part of the team responsible for ensuring the Bigcommerce platform is available, reliable, and performant As the Manager of Site

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce, is looking for a talented (Contractor) Production Designer to join our team! Designers at BigCommerce are responsible for the creation and maintenance of high-quality, publication ready content in support of our merchant

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Be a member of our Ecosystem Team that powers our billing, partner, and identity platforms. You’ll serve as subject matter expert, architect, and evangelist for our front-end development efforts and work with team members to extend our

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Be a member of our Ecosystem Team that powers our billing, partner, and identity platforms. You’ll be working with team members to extend our products and integrate with a broad array of external services. BigCommerce offers a heavily

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Be a member of our Ecosystem Team that powers our billing, partner, and identity platforms. You’ll be working with team members to extend our products and integrate with a broad array of external services. BigCommerce offers a heavily

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. Do you thrive at leading cross-functional teams? Have you mastered continuously improving and managing Agile development teams and enjoy the challenge of working in a fast-paced space like e-commerce? Are you a go-getter who loves to

Call, email, and use LinkedIn to engage prospects who might be a fit for the BigCommerce platform. Use modern qualification methodologies to qualify Sales Qualified Leads (SQLs). Schedule and hold Discovery meetings with you Account Executive and key decision makers. Source Sales Accepted Leads (SALs) for our Mid-Market and Enterprise team. Prospect: conduct account research, acquire accurate contact information for target accounts. Develop tailored messaging that engages key decision makers. Use best in class tools such as Outreach, DiscoverOrg, and LinkedIn Sales Navigator to efficiently engage target accounts. Work closely with Account Executives to learn the Discovery process.

As a Marketing Manager, you will be providing cross-functional leadership for partner-marketing related activities in dedicated regions, overseeing marketing strategy, tactic execution and collateral development for regional partners and to act as a trusted collaborator and leader to cross functional peers. You will play a key role in our long-term growth strategy of engaging and growing our community of third-party partners. We work with the best e-commerce designers, developers and marketers in the world to help our merchants succeed.