BigCommerce

Our Partner Enablement Manager draws on their deep sales, product and ecosystem knowledge to develop and deliver training, incentives, support, and enablement programs to generate revenue and maximize the impact of our strategic partnership efforts. In addition, the Agency Partner Enablement Manager is a key daily connection between BigCommerce and our Partner sales organizations to ensure joint selling success as well as a sense of teamwork. This person will be measured against a set of success criteria, including revenue growth, process alignment, and partner satisfaction.

BigCommerce is looking for a Senior Payroll Specialist to support the company’s global HR systems & payroll administration. Under general direction from the Senior Director, People Operations, this position is responsible for monitoring all tasks necessary to accomplish BigCommerce’s payroll administration objectives as well as supporting employee data management activities in HRIS systems. This position serves as the point of contact for payroll and HR Policy execution.

Work with a small team of motivated designers, engineers, and product managers to help build a number of BigCommerce mobile applications. Participate in code reviews and mobile application debugging and diagnosis. See design requirements from concept through to completion (develop, debug, test, document and deploy). Write code that is performant, fault-tolerant, maintainable, testable, and concise. Push yourself to learn the full BigCommerce tech stack: Ruby, Scala, Docker, PHP, Angular, Node, MySQL, Redis, and more…

Have complete ownership over an assigned Book of Business of Enterprise & Mid-Market customers. Responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong referenceable working C-level relationships with your clients. Research and understand your client’s industry. Conduct strategic business reviews with your customers to implement plans that drive success within their business. Manage your accounts towards achievement of key strategic outcomes. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Provide best practices, advice and guidance while identifying opportunities to help your book of business grow. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals. Serve as the most experienced trusted advisor for both clients, partners and internal team members. Work with cross functional teams across Sales, Client Success, Marketing and, Premium Services to deliver the best experience for your customers and raise key metrics, like company NPS. Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution. Advocate internally for clients inter and intra departmentally as required. Be comfortable stepping into unfamiliar situations, developing creative solutions and de-escalate critical issues, ensuring team members and clients are positioned for success.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores at a fraction of the cost to support every stage of their growth. BigCommerce, named a "Best Place to Work" in Austin in 2018 is looking for a Product Marketing Manager to drive product launches, create sales and marketing assets, and follow competitive developments and industry trends. The ideal candidate is an excellent communicator and time manager with experience in an ecommerce and/or SaaS startup environment.What You’ll DoBe the customer expert, to help drive adoption of our products

As a Marketing Manager, you will be providing cross-functional leadership for partner-marketing related activities in dedicated regions, overseeing marketing strategy, tactic execution and collateral development for regional partners and to act as a trusted collaborator and leader to cross functional peers. You will play a key role in our long-term growth strategy of engaging and growing our community of third-party partners. We work with the best e-commerce designers, developers and marketers in the world to help our merchants succeed.

BigCommerce, the fastest growing SaaS e-Commerce platform in the world, is looking for driven Inside Sales Representatives to join our growing sales team. In this role, you will drive revenue by acquiring new clients by showing them the power of the BigCommerce Platform to help them Sell More.

BigCommerce, named "Best Place to Work" in Austin in 2018 is looking for a driven Account Development Representative to join our Sales team. In this role, you’ll have a direct impact on helping BigCommerce connect with key decision makers within our largest prospect segments, Mid-Market, Enterprise, and Large Enterprise, by collecting and delivering accurate account and contact information to your Sales Development Team peers.

Our Regional CAM is responsible for recruiting, on-boarding, and managing Systems Integrators, Digital Agencies, and eCommerce consultants focused enterprise e-commerce. You will work closely with Sales and Marketing to manage the enterprise channel pipeline and go-to-market activities that bring new clients to the BigCommerce platform. Your passion and success will help enable our mission to democratize commerce and change people’s lives through our platform.

Reporting to our Chief Development Officer while also interfacing with other key leaders in the company including our CEO, you’ll have an enormous impact on the ongoing success of the company by developing and then executing on a strategic plan to partner with world-class payment solution providers around the world, helping to drive global merchant and revenue growth for BigCommerce.

Run point on BigCommerce for WordPress, performing equal parts product marketing manager, product manager, external advocate & evangelist, product direction strategist, and ongoing GTM architect. Create, build and operationalize external-facing strategies in conjunction with our campaigns teams, partner acquisition teams, business development teams, and community team. Be a subject matter expert on the WordPress community, e-commerce, agency, hosting providers, theme & plugin developers, and overall community/developer needs.

Own strategy and planning surrounding owned partner events and participation in partner ecosystem events. Own pre-event activities for a set of events including venue selection and booth logistics (i.e. furniture, electrical, & internet orders, as well as booth set-up/tear-down efforts). Coordinate appropriate staff, including registration and travel accommodations. Work with internal stakeholders to procure branded materials for events, including brochure collateral and giveaways. Work with partners and team members to define, plan and create content and implement special projects such as campaign or partner marketing activities. Partner with stakeholders such as Product Marketing and Sales Enablement to develop content to promote events through social media and email campaigns. Brainstorm creative ways to drive booth traffic. Travel to and support on-site execution of key events. Partner with Sales Operations team to ensure accurate processing of show leads and distribution to sales. Track expenses to manage overall budget. Maintain detailed events calendar and distribute to key stakeholders. Analyze event success using metrics such as lead generation, budget management, and Sales & Marketing stakeholder feedback. Proactively provide feedback to cross-functional stakeholders to improve future events.

Have complete ownership over an assigned Book of Business of Enterprise & Mid-Market customers. Responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong referenceable working C-level relationships with your clients. Research and understand your client’s industry. Conduct strategic business reviews with your customers to implement plans that drive success within their business. Manage your accounts towards achievement of key strategic outcomes. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Provide best practices, advice and guidance while identifying opportunities to help your book of business grow. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals. Serve as the most experienced trusted advisor for both clients, partners and internal team members. Work with cross functional teams across Sales, Client Success, Marketing and, Premium Services to deliver the best experience for your customers and raise key metrics, like company NPS. Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution. Advocate internally for clients inter and intra departmentally as required. Be comfortable stepping into unfamiliar situations, developing creative solutions and de-escalate critical issues, ensuring team members and clients are positioned for success.

Excited about joining BigCommerce, but don’t see a job opening that matches what you’re looking for? Apply here to let us know you’re interested in future job opportunities. If your background matches a new opportunity, a recruiter will be in touch. Please note that applicants to this posting will only be contacted if we identify a position where there is a potential fit. Although not required, submitting a cover letter is a great way to tell us more about what specific opportunities and office locations are of interest to you.

Excited about joining BigCommerce, but don’t see a job opening that matches what you’re looking for? Apply here to let us know you’re interested in future job opportunities. If your background matches a new opportunity, a recruiter will be in touch. Please note that applicants to this posting will only be contacted if we identify a position where there is a potential fit. Although not required, submitting a cover letter is a great way to tell us more about what specific opportunities and office locations are of interest to you.

Excited about joining BigCommerce, but don’t see a job opening that matches what you’re looking for? Apply here to let us know you’re interested in future job opportunities. If your background matches a new opportunity, a recruiter will be in touch. Please note that applicants to this posting will only be contacted if we identify a position where there is a potential fit. Although not required, submitting a cover letter is a great way to tell us more about what specific opportunities and office locations are of interest to you.

Build highly-available, highly-performant, redundant, scalable distributed systems. Write code that is performant, maintainable, clear, and concise. Work closely with operations and infrastructure to improve the architecture while building and scaling back-end services. Build new features with a focus on testability and extensibility.

The Partner Sales Engineer (SE) is a high impact, high visibility role facilitating the sales growth of the company. The SE works closely with our Account Executives and Channel Account Managers throughout the sales process assisting with product demonstrations, recommending solutions and providing industry and product expertise to our prospects. In addition, the SE acts as a product evangelist, educating the sales team on product, implementation, training, and services best practices. Demonstrating our solutions both in virtual and live meetings is required as is ensuring that our Account Executives have the technical support they need throughout the sales cycle. A wide degree of creativity and latitude is expected.

Support campaigns to help drive revenue through new merchant acquisition in order to meet or exceed revenue and pipeline targets. Manage specific programs and the Mid Market / Enterprise media and lead generation strategy while recommending content applicable to campaigns, then work cross-functionally with Digital and Operations to oversee the execution of tactics. Work cross-functionally with the Brand/Creative Manager to co-develop creative assets for each campaign. Partner with the Digital, Marketing Automation, and Content teams to utilize a test and learn strategy (i.e., which programs drive the most SQLs, which content generates the most traction, which channels to leverage when and why, etc.). Continuously measure and review campaign success, tweaking as needed to produce desired results. Understand relevant systems (SalesForce, Marketo, JIRA, Periscope, GA) and how they interact to make sound campaign decisions. Build excellent working relationships with all key business leaders, colleagues, and the broader team, including those in Product, Product Marketing, Analytics, and Sales. Cultivate an environment of teamwork, openness, creativity, and continuous improvement.

The SEM Manager position is an opportunity to join an energetic and growing organization as an integral part of our digital marketing team. You will develop and execute SEM strategy, manage multi-channel at large scale, implement SEM campaigns and drive SEM innovations, optimization and improvement for growing SEM performance and efficiency. The ideal candidate must possess a passion for digital and search engine marketing, with strong analytical skills, impeccable attention to detail and mastery of online marketing tactics. Extensive experience in the B2B space is desired and experience in multiple market segments is a plus.

Provide outstanding phone, email, and chat based technical and account services support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Escalate unresolved issues as required while maintaining ownership of issues through resolution. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the Client Success organization.

• Responsible for delivering key business functionality. • Evaluate and implement new technology on the Salesforce Platform. • Advocate process and solutions that deliver continuous improvement. • Responsible for Salesforce data quality. • Responsible for Salesforce security. • Will support SOX and security audits. • Build and maintain strong relationships. • Ensure Team and Systems stay current with industry best practices. • Ensuring clarity around priorities and goals. • Plan and manage small to large Biz Apps projects. • Work with the Project Manager to perform Sprint activities for the delivery of new functionality. • Perform periodic review and evaluation of employees, managing performance, training, coaching, and goal setting. • Assist in planning the budget for the Bizapps team. • Work with application vendors & Salesforce development partners. • Build reports and scorecards to ensure our system’s health. • Manage alert and escalation process. • Establish working schedules, manage time off to ensure appropriate coverage for operating workloads.

Use Ruby, Rails, gRPC, JavaScript, RabbitMQ, Docker, Resque, MySQL, Redis, and a slew of other technologies to help power our platform. Build integrations with 3rd party SOAP/REST APIs that can span multiple code-sets/services, fail gracefully, and be highly extensible. Write code that is performant, maintainable, clear, and concise. Collaborate with our product and design teams to define feature specifications and timelines. Engage in technical discussion of new solutions and architectures. Participate in code reviews to maintain and improve quality. Support an open, positive, and energized culture. Encourage innovation and foster an environment of continuous improvement. Mentor other engineers in the current domain.

BigCommerce, named "Best Place to Work" in Austin in 2018 is looking for an ambitious Business Development Representative to help acquire new high value, MidMarket and Small Business clients at one of the most exciting companies in tech. In this role, you’ll have the opportunity to positively influence the trajectory of the largest independent SaaS e-commerce company in a trillion dollar industry by identifying, qualifying and cultivating new leads to fuel the Mid-Market sales pipeline and close Small Business leads.

Partner directly with various stakeholders to map the customer journey and continually optimize the experience between marketing, trial, and product. Strong knowledge of Experience Design and Interaction Design principles, methodologies, and deliverables. Work with visual designers to map interaction patterns across branded digital experiences. Aid marketing stakeholders in identifying new opportunities for growth. BigCommerce.com - Collaborate with a steering committee to organize and decipher an architecture for the next phase of our website. This means driving certain aspects of the research, mapping a site architecture, and develop a strong experience strategy for the site. Take full ownership of your work, while mentoring designers across UX and interaction, as well as anything and everything related to digital design and experience. Aid in aligning visual UI standards across brand-marketing and product teams.

The Director of Digital Marketing leads our paid digital marketing channels, which includes programmatic SEM and display, paid social, SEO, affiliate marketing and conversion rate optimization. The focus is on delivering MRR through acquisition of new customers and digital conversion activities throughout the full customer lifecycle, although the role will naturally support other marketing initiatives requiring digital marketing expertise and execution. This role currently manages a team of internal digital marketing professionals, plus external resources and reports into the VP, SMB.