BigCommerce Careers In Austin, TX

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BigCommerce, named a "Best Place to Work" in Austin is looking for a Demand Generation Marketing Manager (Marketing Campaign Manager) to execute marketing campaigns focused on new merchant acquisition. As a key member of the marketing team, this person must have a passion for leading integrated, omnichannel campaigns; with a results and data-driven mentality.

Develop, implement, and oversee BigCommerce’s global privacy program, including developing and communicating controls, policies and procedures, performing risk assessments, and monitoring ongoing compliance efforts in connection with GDPR, CCPA and other applicable regulations. Support the negotiation of contractual clauses relating to privacy and data protection. Advise appropriate stakeholders on compliance matters across all aspects of U.S. and applicable international privacy and data protection laws and regulations, including data retention, use/sharing, marketing, security, and breach. Develop and enhance workflows and processes for responding to privacy-related inquiries, such as data subject access requests. Develop, manage, and refine our information governance and records management program, policies, and procedures, including ensuring alignment with privacy and security policies.

The BigCommerce Marketing Automation Specialist operates in the Revenue Operations - Technology organization to produce and execute all Marketing tactics, programs, and campaigns via our Marketing Automation Platform (MAP) Marketo. On top of day-to-day operations, maintenance, and administration of Marketo, the Marketing Automation Specialist is responsible for optimizing the MARTECH (Marketing Technology) Stack, Integrations, APIs, and the data structure that supports Database Marketing and Lead Lifecycle to enable the “gold standard” of marketing -- delivering the right message, to the right person, at the right time!

BigCommerce, named "Best Place to Work" in Austin in 2020 is looking for an ambitious Senior Sales Development Representative to join our dynamic sales team. As a Senior Sales Development Representative, you’ll be responsible for targeting, engaging, qualifying, and scheduling meetings with prospects to help build a quality pipeline for our Mid-Market and Enterprise segments.

Build highly-available, redundant, and scalable distributed systems. Write code that is performant, maintainable, clear, and concise. Work closely with operations while building and scaling back-end services. Introduce and support event-driven architectures. Collaborate with product and design to support optimal user experiences. Participate in code reviews to maintain and improve quality. Build new features with a focus on extensibility and quality.

A software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help improve response times, scalability and availability. Someone who loves to code and enjoys working with multiple programming languages. We primarily work with PHP, Ruby and Python. Puppet manages all of our configuration. A good communicator who works well with geographically distributed teams such as ours. We are split between Sydney, Austin, and San Francisco. You're obsessive compulsive, in a good way. Your systems and scripts are clean, well-documented and comprehensible. Hates doing the same thing twice, you’d rather spend the time to automate a problem away rather than having to spend time on it again. You have a passion for learning when it comes to working with new technologies or languages You live and breathe scalable web architectures. You’re cool in a crisis and can align with others to ensure complex problems meet a timely and effective resolution.

Use Ruby, Rails, gRPC, JavaScript, RabbitMQ, Docker, Resque, MySQL, Redis, and a slew of other technologies to help power our platform. Build systems and APIs that provide world-class identity and access management features to the entire platform. Write code that is performant, maintainable, clear, and concise. Collaborate with our product and design teams to define feature specifications and timelines. Engage in technical discussion of new solutions and architectures. Participate in code reviews to maintain and improve quality. Support an open, positive, and energized culture. Encourage innovation and foster an environment of continuous improvement.

Respond to information security incidents, providing technical expertise. Provide security guidance and experience to BigCommerce engineering teams. Review project technical designs and stay involved through their implementation to assist. BigCommerce engineering staff with the finer points of application security. Help build internal security tooling, to help us be proactive in the battle. Utilize data to help generate insights into threats, and build solutions. Mentoring team members in best practice around information security standards. Regular and ongoing pen testing of BigCommerce’s changing environment. Evangelize security within BigCommerce and be an advocate for BigCommerce customers. Protect BigCommerce Merchants, Shoppers and the company.

The Lead Infrastructure Information Security Engineer will direct the work of the Information Security Operations Team. In this role, they will monitor, analyze, and detect Cyber vulnerabilities, events and incidents within information systems and networks. Lead Cyber Defense efforts to maintain our security toolsets, establish a framework by which cyber risk can be measured and quantified. Conduct multiple-disciplined penetration tests. Development of domain or problem-specific tools that leverage identified vulnerabilities, research on the latest exploitation techniques and threat vectors, and design and configuration of representative test environments. They will support various training events and mentor others. 

Manage the day-to-day operations of a technical support team with an emphasis on client satisfaction, first contact resolution, and retention. Assist with the management of day-to-day operations of the Customer Success Services department. Foster an environment of team-driven success through individual contribution and accountability. Provide mentoring and coaching to each individual on the team, including Technical Leads, via regularly scheduled one-on-one meetings, call monitoring, ticketing and phone system statistics to enable employee and team. Advocate on behalf of our merchants to ensure their wants and needs for our products and services are continuously communicated.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Support Software Engineer. As a Support Software Engineer based in our Austin Four Points Office you will operate as the primary Engineering resource for our support and enterprise teams. You will work closely with other engineers, UI designers, and product managers to help solve platform issues and extend upon our core platform functionality.

BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Catalog Transfer Services Engineer. This role requires a strong technical background and applicants should be self-motivated and used to working within a small team environment. Employee is responsible for building and maintaining complex ETL software, building and maintaining a stand-alone, auto-scaling AWS infrastructure - including 24/7 on-call shifts to respond to any outages, building and maintaining internal software used by the CTS team locally and on VM’s to perform data transfer, maintain and develop over 10 (currently) Self Serve Apps offered in the BigCommerce Marketplace including the AWS Infrastructure, and any other ENG/DEV project that is considered senior. This role will also require you to be a technical lead on complex client-facing projects. 

BigCommerce, named "Best Place to Work" in Austin in 2019 is looking for a Senior Revenue Operations Analyst to serve as a trusted advisor on commissions and attainment matters within selling teams. This role’s primary responsibility will be overseeing compensation plan administration and commissions and attainment reporting. In addition, the Senior Revenue Operations Analyst will have an opportunity to work on a diverse set of projects including data modeling and analysis, KPI development and insights, and pipeline modeling and forecasting. This role will also support the SVP of Sales in analyzing data and developing recommendations that will drive business decisions and BigCommerce’s growth.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Senior Training Specialist. Reporting to our Director of Learning and Organizational Development, you are a key member of a team of trainers. As such, you are responsible for the delivery and maintenance of training content for both internal and external users. This role consistently interacts with our merchants, agency partners, and BigCommerce employees. The ideal candidate is a talented educator and facilitator, a leader in both example and instruction, passionate about driving results, providing exceptional value to all stakeholders, and contributing eLearning and in person instruction for our merchants, partners, and BigCommerce employees. By serving as an expert at explaining often complex, technical solutions in a way that connects with learners of all levels of experience, you will be instrumental to your customers’ success.

BigCommerce, named "Best Place to Work" in Austin, TX in 2020, is looking for ambitious, organized, and personable professionals to join our Merchant Champion Team.  In this role, you will drive revenue through understanding business needs and selling BigCommerce plans and services.

BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Part-Time Office and Experience Coordinator who will create a lasting, positive impression on all individuals who walk through the BigCommerce office. In this full time, hourly position, you will act as the primary office support for a 70+ person office and champion the office’s cultural initiatives and activities. This position reports to the Director, Global Real Estate & Facilities.

The Marketing Performance and Analytics Lead will work closely with members of the Revenue Operations team and key functions including Marketing, Sales, and Partner to develop reporting processes that effectively measure and improve our marketing strategy and returns. Your deep, hands-on B2B analytical experience will be key to the performance of our Marketing organization and making data driven decisions as we look to rapidly accelerate our growth and, most importantly, the growth and success of our merchants. You will leverage this experience to mentor and coach others on marketing performance and analytics best practices across Revenue Operations.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Learning & Development (L&D) Content Specialist. This position is responsible for collaborating with business units/functions/divisions and leadership to determine learning & development needs and technical/functional needs in support of organizational goals. Based on needs analysis, this position will work with leaders, subject matter experts and/or external vendors to develop and create and implement learning solutions that measurably improve performance.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Developer Documentation Specialist. BigCommerce is seeking an outstanding Developer Documentation Specialist with a proven ability to develop content targeted to professional developers and technical audiences for our SaaS eCommerce platform. This team helps set our documentation strategy and partners with our Product & Engineering teams to make documentation an interactive experience that ensures we are meeting the needs of successfully educating, informing, and guiding developers and partners. The ideal candidate has a technical background that enables her or him to easily outline content strategies and interact with engineers, product managers, technical program managers and customer-facing teams.

BigCommerce, named "Best Place to Work" in Austin is looking for a Manager, Data Solutions in our Austin office to help lead the evolution of our data-driven decision-making at scale across the company. This candidate will bring industry expertise and best practices in data management, that he/she can leverage to mentor highly-skilled developers, collaborate with data engineering, and partner with analysts and operators for business context.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Manager, Customer Success Management for our Austin Four Points office. In this exciting role you will supervise and lead a team of awesome Customer Success Managers who consult and advise the most exciting and fastest-growing merchants in eCommerce. You will develop and coach the team to provide industry-leading advocacy, drive client revenue growth, and help our clients Sell More! 

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Developer Advocate. Developer Advocates are responsible for working with our partner and developer ecosystem to build solutions and apps on the BigCommerce platform. Your efforts include working with key developers to understand the needs of the developer/partner ecosystem. Your technical expertise, communication, and presentation skills allow you to build trust and foster deep relationships through one-on-one interactions. You’ll be responsible for executing the strategy to help promote awareness, education, networking, and growth through interactions at meetups, conferences, and social media/online communities. 

We are looking for an Associate Product Manager to work closely with teams of engineers and commercial partner managers to expand our payments capability. Your goal will be to rapidly deliver new payment integrations that strengthen BigCommerce’s market position as the leading eCommerce platform for fast-growing Mid-Market & Enterprise retailers.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an Account Services Representative for our Austin Four Points Office to support our customers’ billing and account issues. You will use your unparalleled customer service skills to help our customers manage their service plans, billing, and account-related questions via our phone and ticketing systems. You will be expected to be a team player who can recognize the various values and opportunities presented by your peers, work with them, compete against them, and celebrate each other's success. The right candidate will possess strong customer service skills, with unsurpassed communication and soft skills. 

Provide analysis for BigCommerce’s business units, to both technical and non-technical customers. Gather business requirements, extract and collate necessary data from disparate systems to answer business questions.  Develop, deliver and communicate data insights and recommendations in a clear and concise manner, verbally and in written form. Maintain reporting infrastructure to make recommendations for improvements in regards to automation and documentation for the benefit of the entire Analytics team. Develop, automate, and document descriptive Analytics throughput via Jira/ Confluence, always looking for opportunities to help the team improve their processes. Partner closely with Data Solutions colleagues to share best practices and generate ideas that improve workflows for all technical teams at BigCommerce. Play a critical role in establishing best practices for data documentation and leading the team’s efforts to scale in this area.

BigCommerce, named "Best Place to Work" in Austin, TX in 2020, is looking for an ambitious, organized, and personable professional to join our Sales team. In this role you will help fuel the sales pipeline by identifying, qualifying and cultivating new sales leads, enabling BigCommerce’s mission to democratize commerce and change people’s lives through our software. You will also have the opportunity to cultivate skills that will allow you to pursue a career in full cycle sales.

Own the campaign execution plan for new merchant acquisition with the goal of generating demand and meeting or exceeding pipeline and revenue targets. Leverage data and insights to inform campaign strategy, content, and tactic mix, and then work cross-functionally to oversee the execution of programs. Responsible for managing, updating, and reporting out program level budget. Track, measure, and report on the campaign performance against agreed-upon metrics, working cross-functionally to identify gaps and action plans to course-correct as the campaign execution unfolds. Use a process of testing to prove hypotheses and recommend performance optimizations. Build excellent working relationships with all key business leaders, colleagues, and the broader team, including those in Product, Product Marketing, Operations, Legal, and Sales. Cultivate an environment of teamwork, openness, creativity, and continuous improvement. Collaborate with senior leaders to establish strategic plans and objectives.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Partner Growth Manager, Agency Partners. Our Partner Growth Manager draws on their deep product and ecosystem knowledge to onboard, enable and execute go to market strategies with BigCommerce agencies, with the goal of generating revenue and maximizing the impact of our partner ecosystem.

BigCommerce, named "Best Place to Work" in Austin in 2020 is looking for an ambitious Sales Development Representative to join our dynamic sales team. As an SDR, you’ll be responsible for targeting, engaging, qualifying, and scheduling meetings with prospects to help build a quality pipeline for our Mid-Market and Enterprise segments.

BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Business Strategy Analyst who can apply financial analysis, revenue modeling, and leadership skills to deliver recommendations on strategic opportunities for the company. The ideal candidate will enjoy consultative engagements, collaborative problem-solving, and will be motivated by a constantly evolving business landscape. This person will evaluate future strategies for BigCommerce as part of a highly collaborative, unified business function including Strategic Operations, Analytics, and Data Solutions teams.

As a Partner Manager, you will leverage your knowledge of eCommerce, combined with your communication skills and analytical abilities to build and execute strategic plans that drive partner solution growth. You have a background in eCommerce and an ability to communicate and collaborate with a broad range of stakeholders, including both internal and external senior executives. Most importantly, you are a gritty self-starter, with a proven track record of providing problem-solving leadership and forging long-term strategic partnerships. 

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Technical Account Manager. As a Technical Account Manager based in our Austin Four Points Office you will operate as the lead technical point of contact for any and all matters specific to your customers and advise some of the most exciting and fastest growing merchants in eCommerce. By developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors you will offer industry leading advocacy, drive client revenue growth, and help our clients Sell More!!

BigCommerce, named a 2020 "Best Place to Work" at our headquarters in Austin, Texas, is looking for a Training and Development Specialist, PSO focused on the development of our Professional Services Organization (PSO) in our Austin office. In this role, you will use your unparalleled organizational development skills to guide our professional services teams to provide the best in class service for BigCommerce’s Enterprise services. The right candidate will possess strong research and employee development skills, the ability to communicate effectively and measure the impact of organizational development efforts.

Named a "Best Place to Work" in Austin, San Francisco & Sydney, BigCommerce is now looking for an Austin based Senior Manager to lead our North American Regional Channel Account Management Team. The Senior Manager of North American Agency Partnerships will lead the team of Regional Channel Account Managers responsible for managing Agency partnerships to drive merchant acquisition and support BigCommerce implementations. Our Regional CAMs are responsible for recruiting, on-boarding, and managing Systems Integrators, Digital Agencies, and eCommerce consultants focused on the mid-market and enterprise space. You will work closely with Sales and Marketing to manage the enterprise channel pipeline and go-to-market activities that bring new clients to the BigCommerce platform. 

BigCommerce, named "Best Place to Work" in Austin in 2019 is looking for a Senior Business Development Operations Manager to work within our Revenue Operations team at our Austin Four Point Office. This role will be dedicated to partnering and supporting Business Development leadership and responsible for designing and implementing processes that enable efficiency and effectiveness across Business Development. A successful candidate will combine years of operational experience and business acumen with a determination to drive meaningful organizational change and set a standard for operational excellence. 

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Lead Software Engineer. You’ll be working with team members to extend our products and integrate with a broad array of external services. BigCommerce offers a heavily collaborative environment helping you expand your skill set and take ideas from inception to delivery. This role will require a need to balance: driving our aggressive product roadmap, improving the performance & stability of our system, introducing engineering best practices into the organization, & leading/mentoring other engineers.

BigCommerce, named a "Best Place to Work" in Austin in 2019, is looking for a Legal Counsel to join our growing, top-notch legal team in our Austin Four Points (headquarters) office. As a key member of the team, you will help support the company’s growth and profitability by providing legal counsel on various commercial and strategic transactions, while simultaneously balancing the company’s legal & compliance obligations in a high-growth environment. This role will interact with senior leadership and report to the Assistant General Counsel.

Partner with the Professional Services leadership team to assess training needs and develop impactful training programs based on the functional roles within the BigCommerce Professional Services organization. Analyze team performance metrics, conduct focus groups and develop recommendations to improve the Professional Services Team's functional performance.  Develop, implement and deliver curriculum for specific initiatives or programs for the Professional Services organization.  Develop relationships with vendors and consultants to build comprehensive training and development programs. Lead and evaluate training programs, orientation and personnel development as well as organizational development for the Professional Services organization. Continually evaluate the training progress and training procedures to monitor course effectiveness and update the curriculum as needed.  Continually evaluate, gather and analyze best practices across the Professional Services organization for the purposes of enhancing curriculum as well as providing key findings and feedback to stakeholders.  Coach and support staff through operational changes. 

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an Associate Customer Success Manager. As an Associate Customer Success Manager you will represent BigCommerce while advising our eCommerce merchants, provide industry leading advocacy, drive client revenue growth, and help our clients Sell More!

BigCommerce is seeking a Technical Support Representative for our 24X7 Customer Success Services (CSS) Team. As a Technical Support Representative you will be responsible for supporting, providing value to and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

Use Ruby, Rails, gRPC, JavaScript, RabbitMQ, Docker, Resque, MySQL, Redis, and a slew of other technologies to help power our platform. Build systems and APIs that provide world-class identity and access management features to the entire platform. Write code that is performant, maintainable, clear, and concise. Collaborate with our product and design teams to define feature specifications and timelines. Engage in technical discussion of new solutions and architectures. Participate in code reviews to maintain and improve quality. Support an open, positive, and energized culture. Encourage innovation and foster an environment of continuous improvement.

Use Ruby, Rails, gRPC, JavaScript, RabbitMQ, Docker, Resque, MySQL, Redis, and a slew of other technologies to help power our platform. Build and extend APIs that support our applications and external services. Maintain and refactor legacy interfaces as we improve our technology platform. Advocate for modern development practices and tools. Write code that is performant, maintainable, clear, and concise. Engage in technical discussion of new solutions and architectures. Participate in code reviews to maintain and improve quality. Review other engineer’s code to maintain and improve quality. Support an open, positive, and energized culture. Encourage innovation and foster an environment of continuous improvement. Deliver demonstrable value to our internal and external stakeholders.

BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Catalog Transfer Services Engineer. This role requires a strong technical background and applicants should be self-motivated and used to working within a small team environment. Employee is responsible for building and maintaining complex ETL software, building and maintaining a stand-alone, auto-scaling AWS infrastructure - including 24/7 on-call shifts to respond to any outages, building and maintaining internal software used by the CTS team locally and on VM’s to perform data transfer, maintain and develop over 10 (currently) Self Serve Apps offered in the BigCommerce Marketplace including the AWS Infrastructure, and any other ENG/DEV project that is considered senior. This role will also require you to be a technical lead on complex client-facing projects.