Jobs at BigCommerce

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BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Developer Documentation Specialist. BigCommerce is seeking an outstanding Developer Documentation Specialist with a proven ability to develop content targeted to professional developers and technical audiences for our SaaS eCommerce platform. This team helps set our documentation strategy and partners with our Product & Engineering teams to make documentation an interactive experience that ensures we're meeting the needs of successfully educating, informing, and guiding developers and partners. The ideal candidate has a technical background that enables her or him to easily outline content strategies and interact with engineers, product managers, technical program managers and customer-facing teams.

Manage new and existing Strategic Partners by maintaining relationships with decision makers at the executive and management levels. Work with the Partners to develop Partner success metrics, including specific KPIs that drive merchant adoption and revenue growth for both BigCommerce and the partner. Act as primarily point of contact / product owner for solution and partnership. Work closely with the BigCommerce Product and Client Success teams to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the BigCommerce platform. Lead and collaborate with the BigCommerce team to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within BigCommerce and within partner organizations. Plan, organize, lead, and control balanced revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus.

BigCommerce is looking for a full-time Data Management Specialist to join our Sales Development team. In addition to list building, reporting, and data analysis, you will support leadership by monitoring campaigns and providing feedback that will drive BigCommerce’s growth.

Use Ruby, Rails, gRPC, JavaScript, RabbitMQ, Docker, Resque, MySQL, Redis, and a slew of other technologies to help power our platform. Build integrations with 3rd party SOAP/REST APIs that can span multiple codesets/services, fail gracefully, and be highly extensible. Write code that is performant, maintainable, clear, and concise. Collaborate with our product and design teams to define feature specifications and timelines. Engage in technical discussion of new solutions and architectures. Participate in code reviews to maintain and improve quality. Support an open, positive, and energized culture. Encourage innovation and foster an environment of continuous improvement. Mentor other engineers in the current domain.

Use Ruby, Rails, gRPC, JavaScript, RabbitMQ, Docker, Resque, MySQL, Redis, and a slew of other technologies to help power our platform. Build integrations with 3rd party SOAP/REST APIs that can span multiple codesets/services, fail gracefully, and be highly extensible. Write code that is performant, maintainable, clear, and concise. Collaborate with our product and design teams to define feature specifications and timelines. Engage in technical discussion of new solutions and architectures. Participate in code reviews to maintain and improve quality. Support an open, positive, and energized culture. Encourage innovation and foster an environment of continuous improvement. Mentor other engineers in the current domain.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.  BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Senior Software Engineer. You’ll be working with team members to extend our products and integrate with a broad array of external services. BigCommerce offers a

In this role, you’ll help empower our mobile application(s) functionality by taking API & event based solutions from ideation to delivery. You’ll work closely with other engineers, UI designers, and product managers to help define stories, assess the scope and technical concerns as well as advocate for best practices that improve software quality. This team will be working on greenfield projects and building an array of mobile applications and APIs for the BigCommerce platform. 

We are looking for a full-time Lead Information Security Engineer, who wants to make an impact at every level of society through protecting more than 60,000 merchants sitting on the BigCommerce e-commerce SaaS platform. By protecting our merchants you will be powering innovators, creative thinkers, entrepreneurs and business owners around the world to be successful at each stage of their business. 

This is an exciting opportunity for a passionate, high energy internal controls professional to join our team at our Austin, Texas headquarters. This newly created position will be responsible for implementing and maintaining our internal controls management system and establishing the internal controls necessary to support the business initiatives. This role will work closely with members of the accounting team, finance team, business managers, and control owners, and will also make presentations to senior management.

Drive indirect sales revenue by recruiting, on-boarding, and maintaining successful relationships with decision makers at the executive and management levels at Systems Integrators, Digital Agencies, eCommerce consultants, and Technology Partners. Partner with Sales to drive lead volume and close deals. Lead and collaborate with the BigCommerce Marketing and Product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within BigCommerce and within partner organizations. Work with Partners to drive joint marketing initiatives through events and other marketing campaigns. Work with the Partners to develop Partner success metrics, including specific KPIs that drive merchant adoption and revenue growth for both BigCommerce and the partner.

Create, develop, manage, and lead the successful execution of the cross-functional sales enablement programs in conjunction with SBD Partner Managers, Product Management, SBD Marketing, and Learning & Development: for partner organizations and for BigCommerce teams. Be an onsite resource for partner sales organizations with responsibilities ranging from group training, individual coaching, or open office hours to help exponentially grow sales activities between the partner and BigCommerce. Engage with BigCommerce sales team members and partner sales team members daily to field questions, assist in the sales process, and unstick issues related to a strategic partner leads alongside Partner Managers. Perform detailed needs assessments in coordination with the Partner Manager, Marketing, Client Support, Business Development, and Operations. Translate business needs into training, incentives, support, and enablement programs such as email campaigns or changes to partner marketing (banner pages, blogs, training, etc.)

Development of People organization’s intranet evolution to enhance the employee experience encompassing all pillars of People Knowledge Management, Web/Portal experience, Search and Self-Service. Driving engagement through online communications vehicles such as the People knowledge management portal, corporate career website and internal People Google drive.  Develop, drive, socialize, and continuously improve content accessibility strategy. Partners extensively with business owners to execute page design and information architecture efforts from start to finish and is responsible for building interdepartmental relationships.. Manage People organization web projects which include design, configuration, usability testing, data integration, development, and delivery of sites and systems. Facilitate all HR governance and compliance initiatives through development of technology solutions and structure.  Support talent acquisition web presence through career site design and optimization including external passive talent penetration technologies.

Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals.

The Senior Director of Digital Marketing is business-critical, strategic role leading global digital strategy and responsible for driving integrated digital strategies across segments and regions. You will lead a team of digital specialists responsible for driving all paid digital marketing channels, including SEM, display, programmatic, paid social, and affiliate marketing. You will lead the innovation and evolution of our digital strategy, working closely with business stakeholders and senior leadership to implement digital programs that align to acquisition and growth goals. This role currently manages a team of five internal digital marketing professionals, plus management of external digital agency and vendor resources.

Identify and recruit top notch talent across multiple areas of our business, primarily focused on non-technical roles within your local market. Organize strategic recruiting events to help us grow the BigCommerce employment brand within the community through traditional and non-traditional recruiting methods. Actively plan outreach to groups and help us drive employee participation in them. Conduct research on target companies and candidates, leveraging tools like LinkedIn Recruiter, in addition to other online resources. Utilize innovative sourcing strategies to attract the best and brightest talent and work relentlessly to fill active job openings, and build a pipeline of candidates for future needs. Drives improvements in recruiting process, quality & efficiency. Collaborate with your Recruiting teammates as well as your partners on our People People team (HR, Compensation, Operations, and L&D).

Be the partner in crime our world-class content team as we continue to create content that puts customers first, ranks well in organic search for target keywords, and drives new customer acquisition. Proactively identify and scale process for identifying new keyword opportunities, then take action to capitalize on them — pushing through from ideation to execution and right over the finish line to completion.  Use Google Search Console and additional tools to find low hanging fruit for optimization, after publishing content. Includes tweaks to body content, metadata, and more.  Keep a watchful eye on the website health of BigCommerce.com, associated international properties, and other BigCommerce digital assets. Manage and scale outreach by keeping up with existing contacts and connecting with additional thought leaders in the ecommerce space to drive content partnerships. Consult and work closely with our product and engineering teams to make technical SEO recommendations. Automate monthly SEO reporting.

Function as a representative of Information Security leading by example, being diplomatic yet firm, fair, flexible and consistent in deploying industry-standard information security best practices and applicable laws, regulations, and policies. Assistance in evaluating the design and operating effectiveness of the BC Integrated Secure Controls Framework (BC SCF) built from Industry Standards such as NIST, ISO 27001, PCI DSS around technology controls, including, but not limited to Software Development Lifecycle (SDLC), Logical Security, Data interfaces, availability/redundancy, and Cyber / Info security. Preparing supporting evidence, documenting test plans which clearly describes the audit procedures performed, results of testing and conclusions reached for various processes. Designing technology diagrams detailing the systems and their dependencies during the audit process Assisting with the Department’s data collection and analytics efforts and Internal Audit report preparation. Assisting in the development and tracking of control recommendations for corrective action/improvement.  Work with Internal business units including engineering stakeholders to identify and continuously improve departmental practices.

BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Developer Advocate. Developer Advocates are responsible for working with our partner and developer ecosystem to build solutions and apps on the BigCommerce platform. Your efforts include working with key developers to understand the needs of the developer/partner ecosystem. Your technical expertise, communication, and presentation skills allow you to build trust and foster deep relationships through one-on-one interactions. You’ll be responsible for executing strategy to help promote awareness, education, networking, and growth through interactions at meetups, conferences, and social media/online communities. 

BigCommerce is looking for a talented Project Manager to join our design team! Designers at BigCommerce are responsible for the creation and maintenance of high-quality, publication ready content in support of our merchant and partner engagement goals. While designers collaborate with all teams at BigCommerce, the relationship between Marketing and Design will be critical for the success of this role. You will be trusted to aid design in delivering content on effectively and on time. 

The Marketing Operations Analyst acts as a centralized point of contact for all revenue-generating marketing initiatives at BigCommerce. You will work closely with the other members of the Marketing organization team and key cross-functional partners including Sales, Business Intelligence, Partner Teams, and Product to develop reporting processes that effectively measure and improve our marketing strategy. Your deep, hands-on operations and analytical B2B experience will be key to the performance of our Marketing organization, as we look to rapidly accelerate our growth and, most importantly, the growth and success of our merchants.

As an HR Business Partner (HRBP) you will play a key role in helping our leaders think strategically about people & culture: helping to assess needs & develop solutions in areas such as workforce planning, organizational design, performance management, employee relations, compensation, retention, career development and leadership development. You must understand business priorities and translate them into a plan that supports our rapidly growing business, unique culture and company values.

BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Ruby Software Engineer II. Be a member of our Ecosystem Team that powers our billing, partner, and identity platforms. You’ll be working with team members to extend our products and integrate with a broad array of external services. BigCommerce offers a heavily collaborative environment helping you expand your skill set and take ideas from inception to delivery.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. BigCommerce, named "Best Place to Work" in Austin in 2018 is looking for a Senior Sales Operations Analyst to serve as a trusted advisor on financial matters within selling teams. In addition to overseeing compensation plans and

BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Product Support Engineer for our Austin Four Points Office. In this exciting role, you will assist every area of the business with your expert level product knowledge and technical ability. You will be responsible for troubleshooting the most complex technical issues encountered by merchants and developers leveraging the best, and most successful, e-commerce platform for growing businesses.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.   BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a People Operations Coordinator (HR Administration Analyst) who is an ambitious, technically savvy, problem-solving, organized individual to support our human

 BigCommerce is looking for a Director of Revenue Operations to drive performance and operational excellence by optimizing cross-functional processes. The ideal candidate will have demonstrated experience in implementing processes, operational controls, reporting, and systems to drive operating efficiency and grow revenue. This role will be responsible for both functional operations teams (e.g. sales operations and marketing operations) and cross-functional processes (e.g. lead flow and distribution, pipeline management, and quote-to-cash).