Jobs at BigCommerce
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Paid Social Marketing Manager

BigCommerce
Austin
2 days ago
+24
BigCommerce, named a "Best Place to Work" in Austin 2019, is looking for a Paid Social Marketing Manager. At BigCommerce, you’ll have the opportunity to positively influence the trajectory of a billion dollar company in a trillion dollar industry. You must have a proven track record of consistently exceeding goals driving MRR and revenue growth through competitive and high-performing Paid Social efforts. This role will allow you to work across the entire marketing group; including the Digital, Product, Automation, Creative and Content teams.

Software Engineer II, Ruby ( Billing Team)

BigCommerce
Austin
3 days ago
+24
Be a member of our Billing Teams that powers our account management systems. You’ll be working with team members to extend our products and integrate with a broad array of external services. BigCommerce offers a heavily collaborative environment helping you expand your skill set and take ideas from inception to delivery.

Proposal Writer

BigCommerce
Austin
3 days ago
+24
Reporting to the Director, Sales Engineering, you’ll leverage your business and BigCommerce knowledge to respond to RFP’s and RFI’s from mid-market and enterprise merchants. The Proposal Writer works with our Senior Sales Engineers, InfoSec Team, and Account Executives to formulate responses to RFPs and ensure timely responses to customers. The ideal candidate will have an ownership mentality of the RFP process and the ability to collaborate with multiple stakeholders to ensure accurate and high-quality responses.

Senior Regional Channel Account Manager

BigCommerce
Austin
3 days ago
+24
Our Regional CAMs are responsible for recruiting, on-boarding, and managing Systems Integrators, Digital Agencies, and eCommerce consultants focused on the mid-market space. You will work closely with Sales and Marketing to manage the enterprise channel pipeline and go-to-market activities that bring new clients to the BigCommerce platform. Your passion and success will help enable our mission to democratize commerce and change people’s lives through our platform.

Purchasing Manager

BigCommerce
Austin
5 days ago
+24
Lead the build-out of a strategic procurement function, including scoping the opportunity for early wins, building policies to drive change, and building a roadmap for long-term procurement discipline. Increase capacity for strategic sourcing engagements to improve measurable financial results. Partner with business and budget owners to serve as a critical team member supporting strategic programs, negotiations, contract management, and other priorities. Efficiently conduct supplier negotiations via process driven methodologies (i.e. RFI, RFP, RFQ). Serve as lead negotiator for sourcing agreements that result in quantifiable, positive results. Quantify and calculate financial benefits of negotiations and program deployments suitable for VP Finance approval. Create and present summary-level results to executive management monthly. Lead and facilitate RFP’s.

Developer Documentation Specialist

BigCommerce
Austin
5 days ago
+24
BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Developer Documentation Specialist. BigCommerce is seeking an outstanding Developer Documentation Specialist with a proven ability to develop content targeted to professional developers and technical audiences for our SaaS eCommerce platform. This team helps set our documentation strategy and partners with our Product & Engineering teams to make documentation an interactive experience that ensures we're meeting the needs of successfully educating, informing, and guiding developers and partners. The ideal candidate has a technical background that enables her or him to easily outline content strategies and interact with engineers, product managers, technical program managers and customer-facing teams.

Marketing Program Manager, Events

BigCommerce
Austin
1 week ago
+24
We are looking for an Event Marketing Manager to plan and execute global marketing events and tradeshows to generate qualified marketing leads, nurturing existing leads and customers. In this role, you will be responsible for supporting industry, regional, and partner sponsored events from concept to completion, including the creation of integrated marketing campaigns, and success analysis for continuous event process improvement. The ideal candidate will be creative, detail oriented, highly organized and comfortable working on time-sensitive projects while also thinking outside of the box.

Partner Marketing Manager

BigCommerce
Austin
1 week ago
+24
As a Marketing Manager, you will be providing cross-functional leadership for partner-marketing related activities in dedicated regions, overseeing marketing strategy, tactic execution and collateral development for regional partners and to act as a trusted collaborator and leader to cross functional peers. You will play a key role in our long-term growth strategy of engaging and growing our community of third-party partners. We work with the best ecommerce designers, developers and marketers in the world to help our merchants succeed.

Regional Channel Account Manager

BigCommerce
Austin
1 week ago
+24
Our Regional CAM is responsible for recruiting, on-boarding, and managing Systems Integrators, Digital Agencies, and eCommerce consultants focused enterprise e-commerce. You will work closely with Sales and Marketing to manage the enterprise channel pipeline and go-to-market activities that bring new clients to the BigCommerce platform. Your passion and success will help enable our mission to democratize commerce and change people’s lives through our platform.

Associate Partner Manager

BigCommerce
Austin
1 week ago
+24
As an Associate Partner Manager, you will help nurture a world-class Technology Partner ecosystem to support the needs of our merchants. The primary responsibilities of this role are to manage and grow our tiered partner relationships in the following sectors: Back Office, B2B, PIM, CMS, and Hosting. You will work cross-functionally to implement successful programs that ensure both partner and BigCommerce growth and success. This role will be measured against a set of success criteria, including partner revenue growth, net new MRR growth, and partner satisfaction.

Site Reliability Engineer II, (Infrastructure Team)

BigCommerce
Austin
1 week ago
+24
A software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help improve response times, scalability and availability. Someone who loves to code and enjoys working with multiple programming languages. We primarily work with PHP, Ruby and Python. Puppet manages all of our configuration. A good communicator who works well with geographically distributed teams such as ours. We are split between Sydney, Austin, and San Francisco. You're obsessive compulsive, in a good way. Your systems and scripts are clean, well-documented and comprehensible. Hates doing the same thing twice, you’d rather spend the time to automate a problem away rather than having to spend time on it again. You have a passion for learning when it comes to working with new technologies or languages You live and breathe scalable web architectures. You’re cool in a crisis and can align with others to ensure complex problems meet a timely and effective resolution. While work is a big part of your life, you strive to maintain a good balance between the office and home. The pager is an important part of your day, but you don’t let it rule your life.

Technical Support Representative

BigCommerce
Austin
1 week ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

Senior Software Engineer, Ruby

BigCommerce
Austin
2 weeks ago
+24
Use Ruby, Rails, gRPC, JavaScript, RabbitMQ, Docker, Resque, MySQL, Redis, and a slew of other technologies to help power our platform. Build integrations with 3rd party SOAP/REST APIs that can span multiple codesets/services, fail gracefully, and be highly extensible. Write code that is performant, maintainable, clear, and concise. Collaborate with our product and design teams to define feature specifications and timelines. Engage in technical discussion of new solutions and architectures. Participate in code reviews to maintain and improve quality. Support an open, positive, and energized culture. Encourage innovation and foster an environment of continuous improvement. Mentor other engineers in the current domain.

Senior Software Engineer, Scala (Mobile Team)

BigCommerce
Austin
2 weeks ago
+24
In this role, you’ll help empower our mobile application(s) functionality by taking API & event based solutions from ideation to delivery. You’ll work closely with other engineers, UI designers, and product managers to help define stories, assess the scope and technical concerns as well as advocate for best practices that improve software quality. This team will be working on greenfield projects and building an array of mobile applications and APIs for the BigCommerce platform. 

Director, Content Marketing

BigCommerce
Austin
2 weeks ago
+24
The Director of Content Marketing is business-critical, strategic role leading global content strategy and responsible for driving integrated content strategies across segments and regions. You will lead a team of content producers and strategists responsible for driving content strategy, planning, production, and performance measurement. You will lead the innovation and evolution of our content strategy, working closely with business stakeholders and senior leadership to implement content programs and plans that align to acquisition and growth goals. This role currently manages a team of content marketing professionals, plus management of external vendor resources.

Lead Information Infrastructure Security Engineer

BigCommerce
Austin
2 weeks ago
+24
We are looking for a full-time Lead Information Security Engineer, who wants to make an impact at every level of society through protecting more than 60,000 merchants sitting on the BigCommerce e-commerce SaaS platform. By protecting our merchants you will be powering innovators, creative thinkers, entrepreneurs and business owners around the world to be successful at each stage of their business. 

Software Engineer II, Ruby (I&AM Team)

BigCommerce
Austin
2 weeks ago
+24
Be a member of our Identity and Access Management Team that powers our authentication and authorization throughout the platform. You’ll be working with team members to extend our products and integrate with a broad array of internal and external services. BigCommerce offers a heavily collaborative environment helping you expand your skill set and take ideas from inception to delivery.

Account Executive, Enterprise Solutions

BigCommerce
Austin
2 weeks ago
+24
Drive sales revenue through new client acquisition for $1M+ accounts. Actively manage the sales process, including positioning, presenting and /demoing the product, and closing sales. Act as territory owner and subject matter expert for one or more categories/verticals. Build and manage a book of business through outbound prospecting as well as inbound leads. Identify each client’s unique needs and cultivate effective sales strategies and proposals. Coordinate resources for implementation. Be the expert - Provide eCommerce industry information to clients regarding web design, online marketing (SEO, PPC, Email Marketing, Google Analytics), e-commerce strategies, etc. Achieve your sales targets and performance metrics.

Technical Account Manager

BigCommerce
Austin
2 weeks ago
+24
Manage a book of business, including Fortune 500 companies, where you will be responsible for providing our customers with proactive, strategic and operational technical support. Drive accountability within your book of business that increases your customer’s revenue, drives customer retention, and improves NPS. Develop and maintain account level Personalized Run Books that document your customer’s architecture on the BigCommerce platform as well as integrations with third party solutions and applications. Provide your customers with platform configuration support, and conduct service reviews, focused on growth measures to mitigate case incidents.. Work closely with your customers in Support case oversight and management, ensuring customer cases are aligned in accordance with your customer’s priorities.

Senior Software Engineer, Ruby (Remote Opportunity)

BigCommerce
Austin
2 weeks ago
+24
Use Ruby, Rails, gRPC, JavaScript, RabbitMQ, Docker, Resque, MySQL, Redis, and a slew of other technologies to help power our platform. Build integrations with 3rd party SOAP/REST APIs that can span multiple codesets/services, fail gracefully, and be highly extensible. Write code that is performant, maintainable, clear, and concise. Collaborate with our product and design teams to define feature specifications and timelines. Engage in technical discussion of new solutions and architectures. Participate in code reviews to maintain and improve quality. Support an open, positive, and energized culture. Encourage innovation and foster an environment of continuous improvement. Mentor other engineers in the current domain.

Senior Software Engineer, Scala (Mobile Team) Remote Opportunity

BigCommerce
Austin
2 weeks ago
In this role, you’ll help empower our mobile application(s) functionality by taking API & event based solutions from ideation to delivery. You’ll work closely with other engineers, UI designers, and product managers to help define stories, assess the scope and technical concerns as well as advocate for best practices that improve software quality. This team will be working on greenfield projects and building an array of mobile applications and APIs for the BigCommerce platform. 

Customer Marketing Specialist, Partner Solutions

BigCommerce
Austin
2 weeks ago
This role supports a key marketing initiative with company-wide visibility and influence. Rooted within the global experiential marketing function, this role has the responsibility to lead, in a collaborative and team-oriented manner, the holistic experience for the BigCommerce customer, with long-term visibility from initial contact as a prospect, through the initial buying journey and ongoing product adoption and growth. This marketer is passionate about understanding our customers and committed to successfully driving customer engagement, retention, and growth to help meet goals.

Associate Sales Engineer

BigCommerce
Austin
3 weeks ago
Educate prospects in the SMB space on BigCommerce solution by providing a consultative, best practices approach including analysis and analytics to match prospect’s business and technical requirements. Conduct needs analysis and technical scoping sessions with prospective customers to gather and document key requirements. Become fluent in competitive positioning and be effective in differentiating BigCommerce. Provide pre-sales technical consulting to Sales staff by participating in online demonstrations, conference calls with our Account Executives. Document all customer questions to ensure immediate follow-up on all outstanding issues. Work closely with the Account Executives and Sales Engineers to respond to proposals and RFP’s to ensure that all technical information and recommendations address client’s requirements. Contribute to the SE team with RFP responses, Proof-of-concept builds and app/technology research. Collaborate with Sales Enablement, Product and Client Services teams to advocate for solutions that will help us improve overall win rates.

Senior Training Specialist

BigCommerce
Austin
3 weeks ago
BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Senior Training Specialist. Reporting to our Director of Learning and Organizational Development, you are a key member of a team of trainers. As such, you are responsible for the delivery and maintenance of training content for both internal and external users. This role consistently interacts with our merchants, agency partners, and BigCommerce employees. The ideal candidate is a talented educator and facilitator, a leader in both example and instruction, passionate about driving results, providing exceptional value to all stakeholders, and contributing eLearning and in person instruction for our merchants, partners, and BigCommerce employees. By serving as an expert at explaining often complex, technical solutions in a way that connects with learners of all levels of experience, you will be instrumental to your customers’ success.

Senior Software Engineer, Ruby (I&AM Team)

BigCommerce
Austin
3 weeks ago
Use Ruby, Rails, gRPC, JavaScript, RabbitMQ, Docker, Resque, MySQL, Redis, and a slew of other technologies to help power our platform. Build systems and APIs that provide world-class identity and access management features to the entire platform. Write code that is performant, maintainable, clear, and concise. Collaborate with our product and design teams to define feature specifications and timelines. Engage in technical discussion of new solutions and architectures. Participate in code reviews to maintain and improve quality. Support an open, positive, and energized culture. Encourage innovation and foster an environment of continuous improvement.