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The Onboarding Specialist at Bonterra guides new customers in using Donor Management Software for small to mid-sized nonprofits, ensuring they achieve desired outcomes. They manage customer relationships, deliver onboarding sessions, track product usage data, and advocate for customer success. The role involves troubleshooting, managing accounts, maintaining KPIs, and communicating with customers to encourage completion of onboarding criteria within 90 days.
Mid-Market Account Executive responsible for driving revenue growth by identifying, qualifying, and closing new business opportunities within the mid-market segment. Building strong relationships with key decision-makers, presenting solutions aligning with products/services, managing sales cycle, and providing accurate sales forecasts.
The Senior Support Engineer role at Bonterra's ActionKit team requires providing top-notch customer support, improving documentation, handling new customer provisioning, and working on product and engineering projects. The role focuses on resolving customer issues quickly and thoroughly while maintaining a keen eye for detail.
