Jobs at Braze

Manage high-volume, full-cycle technical recruiting for Product, Design, and Engineering teams. Develop data-driven sourcing and recruitment strategies, partner with hiring managers and executives, improve talent acquisition processes, ensure excellent candidate experiences, support hiring spikes, and mentor junior recruiters. The role requires strong technical recruiting expertise, recruitment metrics knowledge, stakeholder influence, and experience hiring across engineering, product management, and design.

Own the ongoing technical relationships for enterprise and strategic customers, driving Braze adoption, technical value, retention, and maturity. Advise product and engineering teams on architecture, instrumentation, use cases, and implementation. Facilitate discovery, provide technical support and enablement, create documentation and architectural diagrams, manage technical workstreams, validate feasibility, and communicate customer requirements to Product. Partner closely with Customer Success and account teams throughout the customer lifecycle.

Leads Braze’s Retail and Consumer Goods marketing strategy, industry positioning, go-to-market plans, product launches, sales enablement, executive narratives, customer proof points, and partner plays. The role serves as the retail industry expert across Sales, Product, Customer Success, Partnerships, Events, and Content, using industry insights to improve pipeline, win rates, deal value, and adoption of retail-focused solutions.

The Senior Value Consultant develops ROI analyses, business cases, growth frameworks, and executive-facing insights throughout the customer contract lifecycle. The role partners with Sales, Marketing, Customer Success, and Business Intelligence to shape go-to-market strategies, create thought-leadership content, and scale internal enablement through AI-powered solutions. Success requires translating complex data and research into compelling customer stories and independently managing cross-functional deliverables.

Lead and scale Braze’s SMB SaaS sales organization by owning revenue strategy, pipeline generation, forecasting, sales productivity, hiring, coaching, and team development. Build repeatable inbound, outbound, partner-led, and sales-assisted motions; establish operating cadences and enablement programs; and collaborate with Marketing, Sales Operations, Customer Success, Product, Finance, and Partnerships. Develop venture, agency, consultant, and technology-partner ecosystems to generate pipeline, improve adoption, and drive predictable growth.

Administer and scale Gainsight as the system of record for Braze’s Customer Experience organization. Configure health models, CTAs, playbooks, success plans, workflows, dashboards, AI features, integrations, permissions, and data processes. Troubleshoot sync and data-load issues, maintain governance and documentation, support releases and hypercare, and partner with Salesforce, Data, Security, and CX teams on roadmap delivery and UAT.

Own cross-functional partnership programs from planning through delivery, maintaining visibility into workstreams, risks, dependencies, timelines, and ownership. Support flagship events, operating rhythms, OKRs, business reviews, communications, annual planning, employee engagement initiatives, and potential Salesforce partner-program alignment. The role requires influencing senior stakeholders without formal authority, facilitating meetings, creating repeatable processes, and delivering concise executive updates with discretion.

Own strategic enterprise customer accounts, driving adoption, renewals, retention, expansion, advocacy, and customer value. Serve as a trusted advisor and escalation point, develop success plans, coordinate internal support teams, provide strategic marketing guidance, synthesize product feedback, and mentor junior customer success colleagues. The role manages complex international accounts, often involving senior stakeholders and significant contract values, with potential international travel.

Own strategic enterprise customer accounts, serving as a trusted advisor and driving adoption, renewals, retention, expansion, and advocacy. Develop success plans, provide strategic guidance, coordinate cross-functional support, escalate issues, and synthesize product feedback. Mentor junior Customer Success colleagues and temporarily support at-risk or high-opportunity accounts. Manage complex international relationships with senior stakeholders at major SaaS customers and travel internationally as needed.

Leads the design, development, and rollout of integrations and data pipelines for BrazeAI Decisioning Studio. Builds fault-tolerant, event-driven ingestion and activation systems across warehouses, APIs, file drops, and streaming sources. Owns production reliability, observability, incident resolution, multi-region compliance, and data residency. Partners with data science and product teams, mentors engineers, and establishes technical direction and engineering standards.

Own the partner sales motion across an AMER territory by aligning technology, delivery, and marketplace partners with strategic customer opportunities. Build account maps, activate partners in co-sell deals, drive joint business planning, improve customer retention, advise sales leadership, develop executive relationships, coach account executives, identify ecosystem gaps, and mentor regional partner sales managers. Success is measured by pipeline and revenue generated through partners.

Owns end-to-end customer implementation engagements, combining project delivery with technical architecture and integration work. Designs SDK and API solutions, manages scope and timelines, resolves technical and project risks, and aligns customer stakeholders, agencies, and internal teams. Translates requirements into technical plans, drives adoption and success metrics, documents integrations, delivers enablement workshops, and improves delivery processes. The role requires strong communication, project management, customer-facing consulting, and hands-on technical expertise.

Build and own features for Braze’s high-scale user segmentation system. Develop Ruby on Rails backend and React frontend functionality, optimize MongoDB and ClickHouse queries, write automated tests, review code, collaborate cross-functionally, and participate in on-call support. The role requires ownership of medium-sized projects and work on complex, high-throughput data systems.

Own and grow strategic enterprise customer relationships through renewals, upsells, cross-sells, and expansion. Develop account strategies, build executive relationships, identify whitespace opportunities, coordinate cross-functional teams, and drive customer adoption, retention, and revenue growth. The role requires expertise in enterprise SaaS sales, complex organizations, digital marketing technology, CRM tools, and executive-level presentations.

Coordinates web marketing workstreams across SEO/AEO, CRO, and quarterly launches. Responsibilities include facilitating meetings, tracking actions, maintaining backlogs and roadmaps, preparing stakeholder updates, escalating blockers, coordinating launch dependencies, and supporting leadership decisions. The role requires strong communication, organization, follow-through, and proficiency with project tracking tools while working cross-functionally without formal authority.

Serve as a technical thought leader and trusted advisor during the sales process for Braze’s MEGS segment. Present product capabilities, including BrazeAI, through technical storytelling; develop customer solutions; partner with sales, marketing, security, and product teams; support sophisticated prospects; and mentor Solutions Consultants. The role combines presales consulting, sales engineering, strategic vision, product expertise, and customer-facing communication, with travel up to 50% during peak periods.

Serve as a trusted technical advisor during the sales process for Braze’s financial services customers. Lead product demonstrations, communicate Braze capabilities and best practices, support strategic customer engagements, and position AI and marketing technology solutions. Partner with sales, marketing, security, and product teams while mentoring Solutions Consultants and contributing technical thought leadership across the financial services segment. The role requires travel of up to 50% during peak periods.

Staff Software Engineer leading the architecture, development, and operation of Braze’s large-scale user segmentation systems. Responsibilities include building real-time data pipelines, APIs, and customer-facing dashboard capabilities; owning product direction and core system performance; mentoring engineers; driving technical initiatives; and improving reliability, cost, and scalability. The role involves close collaboration with product and engineering teams and supports systems processing billions of users daily.

Leads Braze’s lifecycle marketing strategy across prospect and customer audiences, overseeing onboarding, product adoption, engagement, retention, and expansion programs. Builds and develops a high-performing team, establishes segmentation and measurement frameworks, drives experimentation, and partners cross-functionally with Product, Customer Success, Revenue, and Marketing teams. The role also advances AI-enabled personalization, marketing automation, and scalable customer journey programs.

Lead end-to-end deployment of Braze AI decisioning solutions, including use case design, operating model definition, technical configuration, integration architecture, workshops, and UAT. Manage customer stakeholders, deliverables, risks, and executive communication while improving deployment processes and playbooks. Contribute conceptual machine learning and architectural expertise and influence the product roadmap through customer insights.