Jobs at Braze

The Senior Account Manager for SMB will drive customer engagement, manage relationships, and ensure the utilization of Braze's technology to achieve upselling and renewal targets.

The Senior Account Manager will expand customer relationships, identify upsell opportunities, collaborate with teams, and achieve sales targets while occasionally traveling for client engagements.

Lead a regional team of email deliverability consultants, own a book of business, provide advanced deliverability support, advise on best practices, coordinate with cross-functional teams, manage escalations, and drive strategic projects to improve processes and customer outcomes.

The Engineering Manager will lead the Email team to build and maintain infrastructure for personalized email delivery, collaborating with product and design teams, coaching engineers, and handling architectural decisions.

The Senior Manager of Technical Partner Solutions will lead and evolve Braze's engagement strategies with technical partners, oversee ISV integrations, and develop scalable support frameworks while managing a team of partner professionals.

The Senior Product Manager will lead the Messaging Experience team, shaping strategy and product roadmap while collaborating with engineers and designers to enhance user experience in personalized messaging.

Lead and grow a team of Strategic Account Executives to drive acquisition, retention, and expansion for Braze's Customer Journey platform. Develop and operationalize retail vertical go-to-market strategies and sales playbooks, align cross-functional teams, coach on deals and forecasting, represent Braze at industry events, and execute strategic and operational plans to hit revenue targets.

Lead and grow a Financial Services solutions consulting practice as a player-coach: manage and hire Solutions Consultants, run enterprise pre-sales end-to-end (discovery, solution design, demos, POVs, security reviews, executive presentations), build FinServ sales plays, reusable assets, and thought leadership, and partner cross-functionally with Sales, Product, Security and Marketing. Role is Austin-based, hybrid, with up to 50% travel.

Serve as a senior pre-sales trusted advisor for Media, Entertainment, Gaming, and Sports accounts across the Americas. Provide technical product expertise, position BrazeAI capabilities, translate solutions into business value, mentor junior consultants, collaborate with sales/marketing/product/security, and support complex demos and proposals. Role requires travel (up to 50%) and is based in the Austin office.

Manage a portfolio of high-value retail enterprise accounts and pursue new strategic clients. Build C-suite relationships, drive revenue via consultative value-based selling, expand accounts, prospect new business, and use CRM tools for pipeline management and forecasting.

Lead Braze's global Partner Sales function, setting strategy, operating model, and global revenue targets. Manage three Director-level reports and ~15 total team members, govern partner coverage and attach rates, maintain executive relationships with strategic partners, embed partner-first selling across Revenue, collaborate cross-functionally, and travel regularly across AMER, EMEA, and APJ.

The Solutions Engineer in Security & Privacy is responsible for addressing technical security, data privacy, and compliance inquiries, managing pre-sales technical discussions, developing documentation, and collaborating with internal teams to ensure effective communication and understanding of security postures to aid in deal completion.

Serve as the primary technical support and advocacy lead for a named set of Braze customers. Own technical inquiries, escalations, integrations, and performance troubleshooting. Partner with Customer Success, Recurring Services, and partners to drive feature adoption, reduce risk, and deliver Technical Business Reviews, regular check-ins, and centers of excellence.

Design, implement, and improve software components using best practices. Collaborate with teams to create scalable products and influence product strategy.

Generate pipeline through targeted outbound outreach (phone, email, LinkedIn, video), research and qualify accounts, engage C-suite stakeholders, set meetings, deliver value-oriented pitches, and collaborate with Account Executives to convert opportunities. Meet individual quotas and KPIs, attend events to source leads, and participate in a hybrid in-office learning environment.

The Lead Product Analyst role involves driving insight strategy, building data models, performing large-scale data analysis, and influencing product direction by presenting findings to leadership.

As a Technical Account Manager, you'll manage technical relationships with enterprise customers, driving value and adoption of Braze's product while addressing their unique business goals through proactive technical initiatives.

Own the full sales cycle for Financial Services clients: prospect, close new business (typical deals $50K–$500K ARR), and manage 8–14 accounts. Act as a strategic advisor with Customer Success, drive consultative, value-first conversations, generate and manage pipeline, influence stakeholders across distributed organizations, and iterate using data-driven approaches to accelerate deals and drive renewals.

The Senior AI Success Manager at Braze enhances customer success with AI use cases, collaborates with various teams for renewals and upsells, conducts data analysis, and serves as a strategic partner to clients.

As an Enterprise Account Executive, you will grow high-value accounts, implement a consultative sales strategy, and deepen relationships with C-suite executives to drive revenue and customer satisfaction.