Search the 37 jobs at Carrot Fertility

As a Clinical Operations Manager, you will evaluate and triage clinical escalations for members while researching individual cases and aligning with benefit guidelines. You will support the development of best practices and collaborate across teams to ensure optimal care delivery.

The Research Consultant will support Carrot Fertility's operations in Latin America by conducting country-specific research, analyzing healthcare providers, managing internal processes, and assisting with external relationship management to enhance the member experience across the region.

The Research Consultant for Carrot Fertility will assist in supporting operations in Central Asia, conducting country-specific research, providing analysis, managing projects, and building external relationships with medical experts and agencies related to fertility care.

The Faith & Spirituality Fertility Expert will provide emotional and spiritual support for individuals on family-forming journeys, utilizing clinical and counseling experience in fertility. The role involves educating others on fertility topics, understanding regulatory trends, and participating in quality assurance initiatives. This position requires a compassionate approach to patient care in a fully remote environment.

The Claims Processor is responsible for reviewing member expenses, collaborating with the Care team and Finance, and coordinating with insurance payers to ensure timely and accurate payment for care. Strong communication and problem-solving skills are necessary, along with a detail-oriented approach.

The Senior Strategic Customer Marketing Manager will lead multi-channel customer marketing campaigns to enhance member enrollment. Responsibilities include developing marketing strategies for strategic customers, consulting clients on marketing practices, and driving user acquisition. Collaboration with internal teams is essential for achieving growth KPIs and improving engagement.

The Medical Expert role involves providing clinical expertise in fertility and pregnancy, offering evidence-informed sessions and education, participating in quality assurance, and engaging with professionals on reproductive health topics. This remote consultancy requires at least three years of experience in relevant patient care settings.

The Faith & Spirituality Expert will provide emotional, spiritual, and religious support to individuals on family-forming journeys, leveraging their counseling experience. Key responsibilities include engaging in discussions about reproductive health and participating in quality assurance initiatives to ensure high standards of care.

The Training Specialist will design, develop, and deliver training programs for contact center teams at Carrot Fertility. Responsibilities include maintaining onboarding materials, conducting training sessions, assessing trainee performance, and regularly updating training content based on member feedback and company policies.

The Claims Processor will review member out-of-pocket expenses and expenditures made with the Carrot Card. This position involves collaboration with the Care, Customer Success, and Finance teams to ensure a positive member experience while coordinating claims and payments with insurance providers.

The Research Consultant will assist Carrot Fertility's operations in Egypt by conducting country-specific research related to healthcare systems, regulations, and fertility programs. The role involves working with the Global Operations team to expand the knowledge base, provide analysis, and support multiple projects to enhance the local experience for members.

The Quality Assurance Analyst will lead strategic initiatives to improve customer interactions and service quality at Carrot Fertility. Responsibilities include developing and implementing QA strategies and frameworks, conducting quality audits, analyzing performance metrics, generating reports for stakeholders, and collaborating with cross-functional teams to enhance the customer experience.

The Sr. Consultant Relations Director will develop and implement strategic plans to enhance sales and retention by liaising with assigned consultant firms. Responsibilities include managing key relationships, understanding market segments, and collaborating with internal teams to achieve organizational goals.

The Payroll Specialist at Carrot will manage payroll operations for over 400 US employees, processing payroll accurately while ensuring compliance with regulations across 40+ states. Responsibilities include payroll processing, employee data management, tax compliance, and serving as the point of contact for employee payroll inquiries.

The Senior Customer Success Manager at Carrot Fertility will support and engage with mid-market customers, ensuring satisfaction and retention while developing strategies for success. Responsibilities include managing customer relationships, responding to inquiries, and driving expansion efforts. The role requires clear communication and project management skills to deliver exceptional results for clients.

The Medical Expert role at Carrot requires clinical expertise in fertility and pregnancy. Responsibilities include providing evidence-informed guidance, educating staff, participating in quality assurance initiatives, and supporting patients in their fertility and family-forming journeys. This remote role demands independent critical thinking in a collaborative environment.

The Senior Marketing Analyst at Carrot Fertility will analyze complex member data to evaluate marketing efforts and drive engagement. Responsibilities include owning the marketing data strategy, defining KPIs, quality control of data, collaborating with BI and engineering teams, and mentoring others.

As a Reporting Associate, you will provide analytics support by designing and maintaining dashboards, generating regular reports, and ensuring data quality. You'll collaborate with various teams to deliver insights that inform business decisions and manage reporting on key performance indicators.

The Global Operations Manager at Carrot Fertility will oversee operations support for member and customer-focused teams, enhance operational transparency and scalability, and support provider partnerships. Responsibilities include delivering on KPIs, collaborating with global teams, and driving operational improvements within the global healthcare ecosystem.

The Manager of Member Success Operations will lead the daily operations of the Member Success organization at Carrot, overseeing schedules, training, and resources. The role involves ensuring team performance aligns with customer satisfaction and company goals while working closely with Operations leadership to implement best practices and enhance service delivery. The manager will also support KPIs and data-driven decision-making to improve overall performance.