Command Alkon Benefits Overview

Monitor and triage security alerts across endpoint, network, and cloud systems; escalate incidents; manage vulnerability remediation; conduct access reviews and deprovisioning audits; support compliance evidence collection and control testing; maintain security policies, procedures, runbooks, tickets, and incident documentation. The role requires clear remote collaboration, attention to detail, foundational networking and operating system knowledge, and basic scripting skills.

Own the global batching hardware portfolio, including scales, sensors, PLCs, panels, I/O devices, and control systems. Define product strategy, manage lifecycle decisions, evaluate vendors and costs, and coordinate with procurement, engineering, software, sales, services, and implementation teams. Ensure hardware compatibility across batching automation platforms and cloud-connected solutions. Incorporate customer feedback, support product roadmaps, and provide documentation and configuration guidance for plant deployments.

Implement Command Alkon dispatch software solutions for customers, including configuring customer environments and SQL Server. Deliver product training, translate business requirements into software functionality, diagnose operational problems, and identify process improvements and additional product opportunities. Collaborate with internal teams and customers to complete implementations, meet support SLAs, and provide an effective customer experience.