Kit (Formerly ConvertKit) Benefits Overview

Own core publishing products including email templates, landing pages, forms, and newsletter sites. Identify opportunities, define product strategy, prioritize work, and lead major initiatives from conception through launch. Collaborate with Engineering, Design, Data, Marketing, Success, and Sales to deliver high-quality, scalable creator experiences. Use quantitative analysis to measure impact, influence cross-functional teams, and evaluate meaningful applications of AI.

Own the core publishing platform for creators, including email editors, landing pages, forms, and newsletter sites. Identify opportunities, define product strategy, prioritize work, and lead major initiatives from conception through launch. Collaborate with Engineering, Design, Data, Marketing, Success, and Sales to deliver scalable, visually polished products. Use quantitative analysis and customer insights to measure impact, improve creator output, and shape Kit’s publishing experience.

Serve as a strategic, high-touch customer success manager for top creator accounts. Own a portfolio of high-value creators, drive retention and expansion through proactive email strategy, product adoption, data-driven tests, and cross-functional collaboration. Act as a trusted advisor, build account plans, surface creator insights to Product/Marketing, and scale success playbooks.