Diligent Robotics Benefits Overview

Define and execute product strategy and roadmap for robotics and autonomy features. Translate customer feedback, fleet telemetry, and engineering inputs into requirements, success metrics, and prioritized roadmaps. Partner cross-functionally to drive development, launches, and measure adoption, reliability, and autonomy performance. Stay current on robotics and AI advances to inform product opportunities and communicate progress to stakeholders.

Own end-to-end production test and provisioning for robot builds at a contract manufacturer: design/validate test protocols, build automated test infrastructure, provision firmware/images, drive KPIs (FPY, cycle time, coverage), lead RCA with cross-functional teams, and serve as on-site technical authority to train operators and improve production quality.

Provide live monitoring and troubleshooting for a fleet of hospital service robots, document and escalate issues, communicate with customers, collect product feedback, and work rotating shifts in a 24/7 clinical environment while complying with vaccination and HIPAA requirements.