Jobs at Dscout

Own a portfolio of mid-market accounts, driving platform adoption, retention, expansion, and renewal success. Train customers on Dscout functionality and research methodology, advise on research designs, mitigate churn risks, identify growth opportunities, and support research execution. Collaborate with sales, renewal, product, engineering, and research teams while advocating for customer needs and contributing feedback to improve the platform. Travel up to 10% for customer visits.

Own and improve Salesforce and go-to-market systems, including automation, integrations, CPQ migration, quoting workflows, product catalogs, pricing rules, data structures, and reporting processes. Partner with Sales, Marketing, Finance, Revenue Operations, and Customer Success teams to scope and implement scalable solutions. Administer AI-powered tools, document workflows, conduct training, and support cross-functional strategic decisions.

Designs, implements, and manages AWS infrastructure and Infrastructure as Code automation. Partners with application engineering, quality, security, and compliance teams to deliver reliable platform solutions. Owns platform stability, observability, incident response, security best practices, and zero-downtime deployments. Participates in on-call rotations, uses metrics for decision-making, and supports application architecture decisions while continuously improving DevOps processes and automation.

The Sales Development Representative generates new business and expansion opportunities across strategic prospect and customer accounts. Responsibilities include account research, stakeholder mapping, personalized multichannel outreach, intent-signal analysis, whitespace identification, qualified meeting generation, Salesforce data maintenance, and strategic account planning. The SDR partners with Account Directors to support account-based selling and provide actionable prospect intelligence.

Build and maintain executive relationships at enterprise clients to win new business, expand accounts, drive renewals, demonstrate ROI, partner with Customer Success, and inform product and GTM strategy.