Jobs at Dutchie

Lead and coach a team of 4–8 engineers while providing technical direction, architectural oversight, and hands-on coding support. Partner with Product and Design on roadmaps, technical strategy, and delivery improvements. Promote software quality, reliability, and stability; lead incident response and post-mortems; and collaborate with engineering managers and stakeholders to reduce dependencies and support customer success.

Own onboarding, configuration, training, and early success for new dispensary customers using Dutchie’s POS, e-commerce, loyalty, marketing, and mobile app products. Manage app submissions and releases, explain technical concepts to nontechnical users, track timelines and records in Salesforce, collaborate with internal teams, identify risks, and relay customer feedback. The role also involves workflow automation using AI and travel within the United States.

Drive technical direction and architecture across teams for enterprise retail software. Improve platform reliability and performance, scope customer-facing features, mentor engineers, de-risk large work, and embed AI-native practices (LLMs/agents) into engineering workflows.

Conduct outbound prospecting to U.S. dispensaries through calls, email, and social outreach. Build and prioritize target account lists, run sequences, generate qualified meetings, maintain accurate CRM activity records, and ensure smooth handoffs to account executives and managers. Meet activity and meeting targets, participate in coaching and call reviews, and share market intelligence about competitive signals, regional trends, and buying triggers.

Manages and coaches an Implementation Strategist team, owning go-live, CSAT, and implementation-time metrics. Supports clients through onboarding, assigns accounts, balances team capacity, improves implementation processes, and partners with Sales, Support, Customer Success, and Product. The role also contributes to scaling the implementation function and executing strategic initiatives while maintaining a customer-first SaaS experience.

Leads and scales an enterprise Customer Success team serving high-value retail and cannabis commerce partners. Designs scalable customer journeys, QBR processes, health scoring, account mapping, and churn-risk playbooks. Coaches CSMs in executive communication, strategic selling, and enterprise relationship management. Partners with Sales on renewals, expansion, cross-selling, and account growth, while synthesizing customer feedback for Product and UX teams.

Supports finance and accounting operations involving collections, cash application, payment inquiries, accounts receivable reconciliation, reporting, month-end close, audits, and process improvement. The intern collaborates with cross-functional teams, responds to billing-related Zendesk tickets, investigates payment issues, and helps improve order-to-cash processes. This is a temporary, part-time role of approximately 30 hours per week for a student or recent graduate.

Supports billing, accounts receivable, collections, cash application, invoice reconciliation, reporting, and month-end close activities. The role investigates billing errors, follows up on overdue accounts, maintains accurate financial records, supports audits, and collaborates with Sales, Customer Success, Implementation, and Business Systems teams. It also contributes to process improvements across the order-to-cash cycle and uses financial software and AI-powered tools to improve operational efficiency.