Ensono Benefits Overview

Provide 24/7 technical support for CICS TS and related OEM products on IBM z/OS mainframes. Responsibilities include fulfilling customer service orders, troubleshooting, installing and maintaining software, supporting operating system upgrades, customer migrations, disaster recovery, product fixes, and ITSM change control. The role requires collaboration across functional teams, project support, schedule management, and occasional weekend or on-call work.

Drive strategic growth, client satisfaction, and long-term partnerships across an enterprise client portfolio. Manage senior client relationships, identify opportunities, lead proposals and negotiations, forecast sales pipelines, and close complex technology and managed-services deals. Partner with architecture, client success, and delivery teams to ensure successful outcomes. Serve as a trusted IT advisor, communicate technology value to executives, and mentor sales talent.

Lead mainframe capacity planning for client IBM Z environments. Analyze performance, workloads, utilization, and system availability; develop forecasts, capacity plans, KPIs, and automation; assess impacts across z/OS and supporting subsystems; support architecture reviews, migrations, technology refreshes, and incidents; and mentor team members while driving technical strategy and continuous improvement.