The Scale Customer Success Manager at Envoy drives customer adoption and engagement for a large portfolio, collaborates cross-functionally, and leverages data to ensure customer satisfaction and identify growth opportunities.

Lead and develop the Customer Success Operations team, overseeing operational strategy, performance processes, data management, and cross-functional initiatives to drive predictable revenue outcomes.

Lead a customer support team, improve customer experience, manage staffing, drive metrics, and foster cross-functional partnerships while navigating complex issues and implementing strategic initiatives.