Envoy
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Own the full renewal lifecycle for SMB and mid-market SaaS customers, from outreach through close. Responsibilities include reducing churn, forecasting renewals, negotiating contracts, identifying expansion opportunities, managing procurement and legal processes, and partnering cross-functionally with Sales, Customer Success, Finance, Product, and Legal. The role also involves using Salesforce and Vitally, analyzing customer trends, maintaining pipeline accuracy, and improving renewal processes and playbooks.
