Jobs at GoFundMe

Lead complex transaction monitoring investigations to detect money laundering, terrorist financing, and fraud. Analyze large datasets and payment activity, coach analysts, review investigation quality, improve monitoring rules and processes, collaborate cross-functionally, and support regulatory reporting and audits.

Outbound Development Representative responsible for high-volume, personalized outreach to nonprofit decision-makers, qualifying leads, conducting discovery, managing pipeline in Salesforce, supporting Account Executives, using AI tools to scale outreach, and consistently meeting monthly quotas.

Lead nonprofit-focused content strategy and editorial POV across GoFundMe Pro, own the content calendar, write and edit flagship pieces, build and mentor a team, create editorial processes, and use performance data, SEO, distribution, and AI to optimize content that drives brand authority and pipeline.

Lead Customer Marketing Manager builds and runs customer communications, account manager enablement, and review generation programs. Acts as the bridge between Product Marketing and Customer Experience to translate product messaging, create collateral and templates, manage release communications, and measure review performance to drive retention, upsells, and consistent customer messaging.

Lead development and lifecycle of Trust & Safety policies across fraud, identity, content, and campaign integrity. Draft enforceable guidance, resolve policy conflicts, define decision thresholds, map violations to consequences, calibrate with operations, manage appeals, and translate policy requirements for automation and ML while partnering with Legal, Product, Engineering, and GTM teams.

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Lead end-to-end execution of GoFundMe's flagship customer conference and support field and brand events. Manage logistics, vendors, budgets, run-of-show, on-site leadership, and cross-functional stakeholder alignment. Track KPIs and compile post-event recaps, build scalable processes, negotiate contracts, and mentor junior team members to improve event operations and program scalability.

Lead content strategy and execution for GoFundMe events and flagship conference, develop session proposals and speaker materials, write and edit presentations and event marketing content, manage content schedules and review processes, build speaker pipelines, collaborate cross-functionally, and use audience data and KPIs to optimize programming and engagement.

Lead GoFundMe's global payments legal strategy and advise C-suite on payments, fintech, and financial services matters. Partner cross-functionally with Product, Engineering, Compliance, Risk, and Finance to enable product innovation, regulatory compliance, licensing, and supervisory examinations. Build governance, legal operating models, scalable review processes, and commercial frameworks. Negotiate and counsel on strategic payment partnerships, card/ACH network rules, AML/BSA, KYC/KYB, sanctions, and cross-border regulatory matters to support platform expansion and risk management.

Lead day-to-day social publishing and community management across core consumer channels. Create, schedule, and publish high-volume content (graphics, carousels, short-form video, copy), monitor mentions/DMs/comments, surface fundraisers, manage crisis responses, run experiments to hit growth targets, report on channel performance, and partner cross-functionally to amplify stories and route customer issues.

Lead GoFundMe's consumer marketing to grow awareness, trust, engagement, and advocacy. Shape brand positioning and integrated campaigns across paid, owned, earned, social, influencers and partnerships. Build content and storytelling platforms, deepen relationships with Millennial and Gen Z audiences, align cross-functional teams, and measure brand health and business impact.