Grace Hill Benefits Overview

Build and maintain GTM automations, integrations, workflows, account scoring, data enrichment, and internal tools across revenue systems. Use APIs, scripting, SQL, and AI/LLM technologies to improve lead processing, product usage visibility, customer handoffs, and expansion opportunities. Monitor integrations, maintain data quality, document workflows, support RevOps users, and establish AI governance across go-to-market operations.

Own renewals and expansion for a SaaS customer portfolio, managing quota, forecasting, multiyear negotiations, cross-sell opportunities, and renewal risk. Partner with Customer Success on account plans, use Salesforce and customer data to guide strategy, engage executive stakeholders in consultative value-based selling, and communicate customer insights to internal teams. The role requires strong commercial judgment, forecast discipline, collaboration, and familiarity with AI tools and B2B technology.

Leads and builds Grace Hill’s Account Management function, owning enterprise retention, renewals, and expansion. Partners with Sales to establish playbooks, forecasting, pricing, multiyear contracts, and account health processes. Serves as executive relationship owner for strategic customers, recruits and develops the team, and drives cross-functional collaboration across Sales, RevOps, Solutions Engineering, and Customer Success. Applies AI to improve account planning, forecasting, customer insights, and workflow efficiency.