Harbor IT Benefits Overview

Provides Tier 2 technical support for managed-service clients, resolving advanced hardware, software, network, Microsoft 365, identity, endpoint, and security issues. Manages tickets, monitoring, patching, documentation, and asset records while supporting HIPAA-sensitive healthcare and life sciences environments. Collaborates on deployments and migrations, identifies improvement opportunities, participates in on-call rotations, and mentors junior technicians.

Lead billing operations for recurring, project, and hardware-as-a-service revenue in a $100M+ MSP. Ensure invoice accuracy, ASC 606 alignment, month-end cutoffs, and cross-team validation. Drive automation, system integrations (PSA/CRM/ERP), process documentation, audit support, and manage a small team of billing specialists to improve scalability and collections.

Manage high-volume customer invoicing for managed services, recurring contracts, tickets, sales orders, and projects using ConnectWise and NetSuite. Reconcile billing data, process credits, support month-end close, resolve billing discrepancies, and improve invoicing processes while collaborating with operations, finance, and customer success.