Jobs at Headway

Lead data recruiting across Data Science and Data Engineering, managing and developing a team of recruiters. Partner with senior data leaders to design hiring strategies, use metrics and market insights to improve recruiting funnels, and deliver high-quality hiring outcomes. Establish operational standards, prioritize critical hiring initiatives, remove obstacles, and serve as a trusted advisor while building a scalable, high-performing recruiting organization.

Own Headway’s provider lifecycle marketing program from strategy through execution. Build segmented, behavior-triggered journeys across email and in-product channels using Iterable and Intercom. Develop experiments, measure activation, product adoption, engagement, and retention, and use insights to improve future campaigns. Partner with Product, Product Marketing, Customer Success, and Creative to create a consistent provider experience.

Own Headway’s enterprise payer product strategy, partnering with strategic payer accounts, Payer BD, Data, and Engineering. Translate commercial needs into reusable product capabilities, establish a repeatable enterprise product framework, and support procurement, legal, and multi-stakeholder buying processes. The role requires balancing enterprise rigor with startup speed while building the function from scratch.

Drive high-volume outbound outreach through phone, email, and LinkedIn to generate qualified meetings with care management leaders at health systems. Responsibilities include prospect qualification, contact-list development, CRM activity documentation, clean handoffs to the business development team, and collaboration on messaging and outreach strategy. The role also contributes insights on personas, objections, and conversion performance to improve the team's sales playbook.

Owns Headway’s patient safety triage operations, including SOPs, quality assurance, escalation workflows, clinical product launch readiness, safety reporting, dashboards, vendor management, and incident response. The role coordinates clinical, product, and engineering teams, drives quality improvement initiatives, and builds scalable systems and reporting for clinical leadership and the Board.

Own third-party and vendor contracting, AI-assisted contract review, escalated disputes and regulatory inquiries, corporate insurance administration, and other corporate risk matters. Partner with Procurement, Finance, Customer Experience, and Communications in a fast-growing healthcare technology company. Translate legal risks into actionable guidance, manage complex processes, and resolve sensitive matters with sound judgment and strong cross-functional collaboration.

Own Headway’s cloud platform and infrastructure engineering strategy. Lead deployment isolation, container orchestration, AWS networking and compute, autoscaling, capacity planning, Terraform self-service infrastructure, cloud cost attribution, and Python runtime performance. Build reliable paved-road tooling that enables engineering teams to deploy safely and independently while improving scalability, observability, and operational resilience.

Leads and coaches a team of 6–7 recruiters supporting Provider Sales and Care Partnerships. Owns recruiting strategy, complex requisitions, sourcing, process design, pipeline health, offer closing, recruiting metrics, stakeholder partnerships, interviewer training, and process improvement. Serves as an executive-facing talent advisor while driving consistent, inclusive, data-informed hiring practices in a high-growth environment.

Own the roadmap for Headway’s go-to-market systems, automating provider acquisition and consolidating fragmented sales and marketing tools. Partner with sales, marketing, and engineering to improve growth efficiency through AI, automation, revenue feeds, audiences, attribution, data enrichment, and campaign management. Unite cross-functional teams around a shared vision, identify process bottlenecks, and determine when automation, staffing, or incentive changes are needed.

Review therapists’ clinical documentation and decision-making for safety, evidence-based care, and quality standards. Conduct chart audits, calibration exercises, and inter-rater reliability reviews. Provide supportive remediation and coaching to providers, evaluate AI-assisted review outputs, and complete confidential work in HIPAA-compliant systems. Part-time contract role requiring at least 10 hours weekly.

Own complex, senior-level design and creative recruiting searches from role scoping through close. Advise executive stakeholders on hiring strategy, leveling, talent standards, market dynamics, and structured processes. Build targeted pipelines, use funnel data to guide decisions, assess senior design talent, improve candidate experience, and provide market intelligence on compensation, talent pools, and organizational design.

Own complex, senior-level product recruiting searches across Product Management, Product Design, and Product Analytics/Research. Partner with executive product and design leaders on hiring strategy, role definition, talent calibration, sourcing, market intelligence, funnel analytics, structured evaluation, and candidate experience. Advise stakeholders through ambiguous searches, build senior talent pipelines, and improve hiring quality, consistency, and inclusivity across the organization.

Owns end-to-end accounts payable operations, including invoice processing, payments, accruals, prepaids, reconciliations, and month-end/year-end close. Supports audits, maintains audit-ready documentation, strengthens internal controls, and partners with Accounting and FP&A on accruals, cash forecasting, and vendor issues. The role also drives AP automation, standardizes procedures, optimizes NetSuite and Ramp workflows, and may mentor or manage additional resources as the function grows.

Drive complex cross-functional initiatives, identify operational opportunities, build scalable workflows, analyze data, and deliver measurable improvements. The role owns initiatives from scoping through execution, coordinates stakeholders without formal authority, designs scalable systems and processes, and provides structured recommendations to support pod and organizational priorities.

Leads high-impact business operations initiatives, builds scalable processes and systems, analyzes complex data, partners with Product, Data, and Operations leaders, manages cross-functional execution, mentors team members, and builds a growing operations team to deliver measurable business results.

Owns Headway’s nationwide clinical risk program for behavioral health providers. Responsibilities include safety event intake, triage, investigation, severity and contributing-factor analysis, corrective-action tracking, dashboard ownership, leadership and board reporting, policy and training development, just-culture promotion, and regulatory or accreditation support. The role partners with clinical operations, legal, compliance, product, and data teams to convert event learnings into system improvements and reduce repeat harm.

Own the clinical safety strategy for Headway’s behavioral health platform. Define risk detection, escalation, severity taxonomies, and safeguards across patient and provider product surfaces. Partner with product, engineering, clinical operations, and AI teams to audit safety gaps, evaluate AI outputs, create clinical rubrics, and ensure policies accurately reflect risk ownership. Advocate for clinical rigor while translating complex safety requirements into actionable product systems.

Serve as a strategic finance partner to business functions, translating plans into financial forecasts, budgets, business cases, and investment decisions. Own planning, monthly forecasting, variance analysis, operating budgets, KPIs, and unit economics. Influence capital allocation across product, sales, marketing, operations, hiring, vendors, and build-versus-buy decisions. Apply AI tools to improve financial analysis and decision-making while communicating insights clearly to cross-functional leaders.

Source and engage technical talent, primarily for engineering roles, using LinkedIn Recruiter, Juicebox, Ashby, referrals, talent communities, market mapping, and creative outreach. Partner with recruiters and hiring managers to refine profiles, share market insights, build diverse pipelines, conduct initial candidate screens, and deliver a positive candidate experience in a fast-paced, metrics-driven environment.

Review and interpret behavioral health documentation and coding review results (ICD-10-CM, CPT, HCPCS), provide clear, actionable education to providers via support channels, identify and correct incorrect findings, contribute to provider education and knowledge base content, and advise cross-functional teams on coding trends and tooling improvements.