Headway Offices

Owns the design, implementation, monitoring, and scaling of core operational workflows and processes. Identifies efficiency and automation opportunities, leads cross-functional initiatives with product, engineering, payer, and customer experience teams, and uses data analysis to drive actionable insights and business outcomes. The role serves as an operational bridge to product and data teams while supporting high-quality execution and company growth.

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Lead compensation analysis and programs, including market pricing, pay ranges, compensation cycles, offers, promotions, equity, budget modeling, and process improvements. Build scalable compensation tools and frameworks, use AI and automation, improve data quality across Workday, Pave, and Carta, and advise HR, Talent Acquisition, Finance, and managers on compensation decisions.