HumanSignal
HumanSignal Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers supplemental life insurance
Offers disability insurance
Offers company equity
Offers dental insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers generous parental leave
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers an Employee Assistance Program (EAP)
Offers generous PTO
Provides paid sick days
Provides paid holidays
Company Culture
Offers a remote work program
Recently posted jobs
Software
Resolves contractor support tickets involving payments, identity verification, account access, onboarding, and project issues. Serves as a single point of contact, coordinates escalations across internal teams, monitors Discord requests, applies ticket severity classifications, supports P0 on-call response, and identifies opportunities for self-service and automation. Maintains service-level performance and helps reduce re-escalations and unresolved contractor issues.
Software
Provide technical support for Label Studio, troubleshooting installation, configuration, software, cloud, API, browser, and containerized-system issues. Diagnose root causes using debugging tools and logs, collaborate with Product, Engineering, and Customer Success, create documentation, improve support workflows, automate processes, and deliver structured customer updates.
Software
Manage and develop an engineering team while owning delivery, hiring, performance, technical judgment, and escalation response. Stay hands-on with coding and architecture, use coding agents effectively, improve engineering processes, and help engineers build stronger skills in scoping, estimation, decision-making, and ownership. Balance roadmap priorities with customer commitments and turn recurring issues into lasting product improvements across HumanSignal’s AI data and annotation platforms.
