Jobs at Imprivata

Manage relationships with gaming customers, prospects, and channel partners across assigned U.S. territories. Sell Imprivata’s security solutions, drive new business, expand existing accounts, manage complex sales cycles, conduct demonstrations, negotiate, close deals, maintain Salesforce forecasts, and collaborate with sales, engineering, finance, operations, and customer success teams.

Oversee a portfolio of managed services customers, driving program strategy, customer onboarding, executive business reviews, performance governance, and value realization. Lead Foundation Building for new customers, coordinate implementation and transition activities, maintain dashboards and Salesforce updates, and establish scalable standards across Access Intelligence Platform offerings. Partner with cross-functional teams to improve services, resolve escalations, align programs with product strategy, and support customer retention and expansion.

Manage strategic customer accounts using Imprivata’s Privileged Access Security solutions. Drive value realization, product adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, executive relationships, and cross-functional issue resolution. Track deployments, usage, health metrics, and account plans in Gainsight, while providing strategic insights and documenting customer success stories for marketing and advocacy.

Manage strategic customers using Imprivata’s Privileged Access Security solutions. Drive value realization, adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, account strategies, and executive relationships. Coordinate cross-functional resources to resolve challenges, track account health and deployments in Gainsight, document success stories, and provide leadership with account insights. The role requires strong communication, presentation, organizational, problem-solving, and technical solution-alignment skills.

Leads managed services teams and customer portfolios, overseeing service delivery, customer outcomes, staffing, productivity, escalations, and contractual commitments. Develops managers and employees, establishes operating plans and standardized workflows, analyzes operational and capacity metrics, and drives corrective actions and continuous improvement. Partners with Customer Success, Support, Professional Services, Product, Engineering, and Sales to resolve issues, improve readiness, support adoption, and strengthen customer value.

Manage strategic customers using Imprivata’s Privileged Access Security solutions. Drive value realization, adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, executive relationship management, and cross-functional issue resolution. Maintain account plans and health metrics in Gainsight, communicate customer insights to leadership, and support customer advocacy and marketing initiatives.

Lead the strategy, roadmap, and requirements for secure connectivity capabilities across Imprivata’s platform. Partner with engineering, architecture, security, customers, and go-to-market teams to develop secure tunneling, routing, monitoring, resiliency, and troubleshooting features. Translate complex networking and cybersecurity requirements into scalable enterprise product capabilities, evaluate market trends, define success metrics, and validate solutions for secure remote access, privileged access, zero-trust, and distributed connectivity environments.

Lead strategy and roadmap for Agentic Identity Management (AIM), validate product-market fit, drive commercialization and adoption, partner cross-functionally, mentor product teams, and measure product and business success.

Designs and maintains privacy controls and privacy-enhancing technologies across products and enterprise systems. Embeds privacy by design into the software development lifecycle, builds automation for consent and data subject rights, supports privacy impact assessments, and develops data protection solutions. Partners with Engineering, Product, Security, Legal, and Compliance to translate regulations into technical requirements. Also supports AI governance, privacy tooling, reusable standards, documentation, and engineering training.

Pre-sales technical role supporting sales and channel partners in healthcare IT. Conducts discovery, delivers customized demos and PoCs, scopes services and SOWs, responds to RFI/RFPs, and helps transition accounts. Works remotely with frequent regional travel (up to 50%) to meet territory revenue goals.

Leads sales operations analytics and strategic initiatives, including forecasting, pipeline and funnel analysis, KPI reporting, deal structuring, process improvement, and revenue predictability. Partners with sales leadership and cross-functional teams to improve sales execution, automation, dashboards, and operating cadences. Mentors junior analysts and drives alignment across marketing, sales, and customer success.

The Regional Sales Manager will sell identity and access management solutions to medium and large commercial accounts across the Central United States. Responsibilities include exceeding booking quotas, developing territory and account strategies, engaging executive decision-makers, managing demonstrations and evaluations, partnering with resellers and internal sales teams, maintaining Salesforce and Clari forecasts, and supporting customer expansion and issue resolution.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.

Manage commercial sales across the Northeastern United States, targeting medium and large accounts in non-healthcare industries. Responsibilities include exceeding quotas, developing account strategies, engaging senior decision-makers, managing demonstrations and evaluations, partnering with resellers and internal teams, maintaining Salesforce and Clari forecasts, and expanding existing customer relationships. The role requires extensive enterprise sales experience, IAM solution knowledge, executive selling skills, and strong negotiation and organizational abilities.

Manage and grow Imprivata’s North American channel partner network, including recruiting, business planning, enablement, sales training, quarterly business reviews, and revenue performance. Collaborate with regional sales managers to achieve targets, expand opportunities in healthcare and commercial markets, and position Imprivata’s mobility and identity and access management solutions. Travel to customers and partners is expected for 10% to 25% of the role.

Lead mid-enterprise healthcare sales within the Central US: identify prospects, manage complex multi-stakeholder sales cycles, demo solutions with engineering, negotiate and close deals, expand existing accounts, maintain Salesforce forecasts, and meet booking quotas while traveling up to 50%.

Analyzes controlled-substance alerts to identify suspicious activity, documents investigations, maintains regulatory compliance records, and supports drug diversion monitoring programs. The role manages customer relationships, training, workflows, reporting, application monitoring, troubleshooting, and recurring stakeholder communications while developing expertise in diversion regulations, healthcare workflows, data analysis, and the Imprivata FairWarning solution.

Lead Mid-Enterprise Healthcare sales for a U.S. region, managing Regional Sales Directors and Account Executives to drive bookings, ARR, pipeline, and forecasts. Execute MEDDPICC-driven territory plans, build executive-level healthcare relationships, partner cross-functionally, recruit and develop sales talent, oversee negotiations and Salesforce pipeline hygiene, and travel extensively to increase market penetration and customer acquisition.

Pre-sales technical resource supporting sales and channel partners across the Midwest. Conducts discovery, builds and delivers customized demos and PoCs, authors SOWs and proposals, responds to RFPs, enables partners, and transitions accounts to services. Maintains solution proficiency, articulates value to technical and executive audiences, and travels within the territory (up to 50%).

Provide pre-sales technical support for Imprivata solutions across the Northeast: discovery, customized demos, proof-of-concepts, RFI/RFP responses, SOWs, channel enablement, and transition to services. Travel up to 50%.