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Artificial Intelligence • Big Data • Machine Learning • Analytics • Financial Services
Administer and optimize Genesys Cloud CX and WFM/dialer systems for a high-volume blended contact center. Manage campaigns, forecasting, scheduling, real-time adherence, compliance, UAT, data imports, and cross-team improvements to drive KPI performance and regulatory compliance.
Artificial Intelligence • Big Data • Machine Learning • Analytics • Financial Services
The Bankruptcy Coordinator will manage customer bankruptcy processes, including case management, documentation, communication with legal entities, and ensuring compliance with bankruptcy laws.
