Linus Health Benefits Overview

Provides day-to-day technical and customer support for Linus Health users, troubleshooting software, iPads, iOS, browsers, connectivity, and device issues. Owns requests through resolution, documents interactions, manages escalations, coordinates onboarding and device logistics, tracks SLA and satisfaction metrics, and identifies recurring issues. Partners with Product, Engineering, Clinical Program Management, and Service Design teams to improve clinical workflows, customer adoption, documentation, and scalable support processes.

Provides day-to-day customer and technical support for a healthcare software platform. Owns issues from intake through resolution, troubleshoots iPads, iOS, browsers, connectivity, and software, coordinates escalations, manages onboarding and device logistics, tracks support metrics and SLAs, and identifies recurring issues and process improvements. The role requires strong communication, organization, healthcare workflow knowledge, and cross-functional collaboration.

Owns strategic healthcare customer relationships and clinical program delivery from implementation through adoption, optimization, renewal, and expansion. Coordinates cross-functional teams, activates clinical workflows, supports user readiness and change management, tracks program outcomes, resolves adoption barriers, and communicates value to stakeholders. The role also owns retention, renewals, account health, commercial targets, and expansion opportunities alongside Sales while bringing customer and clinical insights back to product and service teams.