Jobs at LogicMonitor

Lead LogicMonitor’s Americas Customer Success organization and strategy, owning retention, renewals, expansion, customer value realization, and commercial performance. Modernize operating models, health scoring, forecasting, and customer engagement through data and AI. Build executive relationships, lead strategic customer interactions, develop scalable success programs, and manage a team of 50+ Customer Success professionals. Partner cross-functionally with Sales, Product, Support, Services, Marketing, Finance, and executive leadership.

Supports GTM-focused FP&A by developing financial models, forecasts, operating plans, KPI dashboards, variance analyses, and strategic recommendations. Partners with Marketing, Sales, Finance, and executive stakeholders to track pipeline and spend metrics, improve resource allocation, maintain reporting accuracy, and support investment decisions. The role also serves as a subject matter expert for Pigment and Power BI while presenting insights to senior leadership.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Serve as a trusted advisor, develop customer success plans, conduct business reviews, resolve escalations, reduce churn, identify growth opportunities, and coordinate with sales, support, billing, solution architecture, and professional services teams. The role requires knowledge of IT infrastructure and monitoring, strong de-escalation skills, and availability for occasional customer travel.

Leads Americas go-to-market recruiting by managing a recruiting team, developing sourcing and hiring strategies, partnering with executives and hiring managers, tracking recruiting metrics, coaching stakeholders, and filling senior-level GTM positions. The role requires strong data-driven decision-making, full-cycle recruiting expertise, team leadership, and collaboration across the global organization.

Maintain and scale sales demo environments for proofs of concept, webinars, trials, and customer demonstrations. Support infrastructure configuration, deployment pipelines, monitoring, security, access management, vulnerability remediation, performance optimization, incident resolution, and documentation. Collaborate with Product, Development, Sales, and Solutions Engineering teams to prepare environments, integrate features, troubleshoot issues, and improve automation using scripting, AI-assisted operations, and GitOps practices.

Own and grow a portfolio of MSP and VAR partners, driving expansion, renewals, ARR growth, and forecast accuracy. Lead complex partner engagements, deal strategy, stakeholder alignment, and multi-threaded sales cycles. Develop strategic partner plans, serve as a trusted advisor to senior stakeholders, drive adoption and value realization, and proactively mitigate renewal risks. Collaborate with sales engineering and cross-functional leadership while modeling strong sales discipline and consultative selling.

Manage Analyst Relations programs, including analyst briefings, inquiries, research evaluations, schedules, deliverables, executive engagements, project plans, databases, documentation, KPIs, and cross-functional coordination. The role builds scalable processes, tracks program performance, improves workflows, and keeps stakeholders aligned across Product Marketing, Product Management, Sales, executives, and other teams.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Serve as a trusted advisor, conduct business reviews and health checks, resolve escalations, coordinate with support and sales teams, identify growth opportunities, and develop success plans aligned with customer business objectives. The role requires intermediate IT infrastructure knowledge and occasional customer travel.

Own customer relationships for assigned SaaS accounts, driving platform adoption, value delivery, retention, renewals, and growth. Serve as a strategic advisor to senior stakeholders, lead business reviews, manage account health and escalations, identify expansion opportunities with Account Executives, and advocate for customers across Product, Support, and Services teams.

The Manager, Business Systems will lead the Business Systems Analyst practice, focusing on delivering enterprise applications, driving AI integration, and enhancing operational processes.

Manages sales compensation activities at LogicMonitor, likely supporting incentive planning, administration, performance recognition, and pay transparency. The posted description contains placeholder text instead of detailed responsibilities and qualifications. The role is open to candidates based in or near Austin, Texas, and offers a base salary range of $114,765 to $143,430 plus variable compensation and benefits.

Lead and scale a global Professional Services organization delivering LogicMonitor/Catchpoint implementations. Build managers and technical leaders, drive operational excellence via KPIs and automation, partner cross-functionally with Product/Engineering/Customer Success, and own high-visibility customer escalations and continuous improvement of delivery models and SOPs.

Manage payroll accounting (journal entries, accruals, reconciliations, subledgers) and serve as payroll operations backup. Execute treasury and payment operations (ACH, wires), monitor daily cash, perform bank reconciliations, support month/quarter/year-end close and cash forecasting, maintain controls, and troubleshoot payroll discrepancies across Workday, Cloudpay, and NetSuite.

Lead and grow LogicMonitor's strategic alliance ecosystem in the U.S., own the NTT DATA relationship, recruit and onboard GSIs and consulting partners, drive partner-sourced and partner-influenced revenue, develop joint GTM plans and sales plays, enable partner practices, coordinate cross-functional teams, and track pipeline, forecasting, and performance.

Serve as the primary technical contact for enterprise customers, translating business needs into technical requirements and scalable solutions. Develop architecture strategies, documentation, and best-practice guidance; conduct proofs of concept, product demonstrations, training, and workshops. Troubleshoot complex infrastructure issues, advise on observability and enterprise technology, and collaborate with sales, product, and customer experience teams. Gather customer feedback to influence the product roadmap and support successful adoption of the LogicMonitor platform.