Jobs at LogicMonitor

Provide dedicated technical support to up to eight Premier Support customers, owning tickets from intake to resolution, leading kickoff calls and health checks, performing proactive maintenance, coordinating escalations with engineering, contributing knowledge base content, and driving operational efficiency projects.

Lead complex Professional Services deployments, design and implement custom integrations and automations using REST APIs and scripting, troubleshoot application issues, mentor peers on advanced scripting and performance, collaborate with Product and Engineering to drive product enhancements, and apply agile practices to deliver iterative solutions for enterprise customers.

Manage payroll accounting (journal entries, accruals, reconciliations, subledgers) and serve as payroll operations backup. Execute treasury and payment operations (ACH, wires), monitor daily cash, perform bank reconciliations, support month/quarter/year-end close and cash forecasting, maintain controls, and troubleshoot payroll discrepancies across Workday, Cloudpay, and NetSuite.

Lead and grow LogicMonitor's strategic alliance ecosystem in the U.S., own the NTT DATA relationship, recruit and onboard GSIs and consulting partners, drive partner-sourced and partner-influenced revenue, develop joint GTM plans and sales plays, enable partner practices, coordinate cross-functional teams, and track pipeline, forecasting, and performance.

Lead end-to-end delivery of LogicMonitor professional services implementations. Manage multiple concurrent SaaS observability projects, develop project plans, govern milestones, mitigate risks, align stakeholders, and improve delivery processes to ensure on-time, on-scope, on-budget customer outcomes.

Serve as the primary technical contact for customers: design scalable solutions, run POCs, troubleshoot complex infrastructure issues, advise on best practices, deliver training/workshops, and relay customer feedback to product engineering and sales.

The Manager, Business Systems will lead the Business Systems Analyst practice, focusing on delivering enterprise applications, driving AI integration, and enhancing operational processes.

Lead full-cycle recruiting for assigned teams, partner with hiring managers on strategy, source and engage talent (including passive candidates), leverage AI/GPT tools to improve efficiency, ensure interview process excellence and compliance, and drive continuous process improvement and candidate experience.

Customer Technical Architect provides technical enablement and architecture guidance to customers and internal teams, removes technical barriers, translates customer needs into product insights, builds training curriculum, and collaborates across Sales, Customer Success, Professional Services, and Product/Engineering to drive successful adoption of LogicMonitor.

Lead complex Edwin implementations and integrations across observability, ITSM, and third-party platforms. Design advanced ITOps workflows, validate pre-sales solutions, mentor peers, create reusable delivery patterns, and provide structured feedback to Product and Engineering.

Own and scale AWS co-sell and Marketplace activities for the Americas. Build pipeline, influence revenue, develop regional sales strategies, manage AWS partner relationships and tooling, enable sales teams, and drive cloud alliance initiatives.

Lead and scale a global Professional Services organization delivering LogicMonitor/Catchpoint implementations. Build managers and technical leaders, drive operational excellence via KPIs and automation, partner cross-functionally with Product/Engineering/Customer Success, and own high-visibility customer escalations and continuous improvement of delivery models and SOPs.

The Partner Solutions Lead at LogicMonitor focuses on ensuring superior implementations of the LogicMonitor platform by supporting partners through technical guidance, QA, and enhancing delivery standards.