Jobs at Luxury Presence

Own product management for the internal Scout CSM platform, including roadmap, stakeholder alignment, sprint execution, and iteration. Drive cross-functional CS Operations projects, design scalable processes and workflows, build dashboards and operational insights, improve CSM capacity and retention, and implement AI-enabled automation. Partner with Customer Success, CX, Support, Onboarding, Product Fulfillment, and other leaders to deliver operational improvements and support adoption of new systems.

Own full-cycle recruiting for Client Success and Client Experience teams, including sourcing, outreach, screening, scheduling, candidate communication, pipeline management, and closing. Deliver qualified candidate slates, manage high-volume searches, maintain Lever records, report pipeline progress, and meet hiring and time-to-fill targets. The role is designed for someone with 0–2 years of recruiting, sourcing, coordination, or transferable high-volume client-facing experience.

Lead the Client Success organization, including CSM managers and their teams. Own gross and net retention, renewals, expansion, forecasting, client health scoring, segmentation, playbooks, and QBRs. Hire, coach, and manage performance while building scalable operating infrastructure. Partner cross-functionally with Sales, Onboarding, Support, and Product to improve client outcomes. Use data, AI, and automation to increase team capacity and strengthen client coverage.

Lead and coach an onboarding team to take real estate clients from kickoff to website/app launch. Track KPIs (launch volume, time to launch, CSAT, pre-launch churn), manage escalations, improve processes, partner cross-functionally, own new-hire onboarding, and deliver quarterly projects to boost efficiency and client experience.

As a Sales Development Representative, you'll generate leads, qualify prospects, and collaborate with the sales team to hit targets, while receiving coaching and mentorship in a fast-paced environment.

The Client Success Manager II at Luxury Presence manages client relationships, implementing marketing strategies, guiding website builds, and ensuring client success throughout their lifecycle.

Lead and scale a 120-person inside sales organization from $100M to $300M ARR by improving productivity, building leadership depth, deploying centralized AI-powered selling, and installing rigorous forecasting, pipeline, and ramp playbooks.

Manage onboarding for new real estate clients—run discovery calls, translate client vision into action, coordinate internal teams (including IDX integration), document progress in Salesforce, and deliver high-quality website launches at scale while maintaining CSAT and review targets.

The Account Executive will sell digital solutions to real estate professionals, maintain a sales pipeline, and achieve quotas. Responsibilities include relationship building and executing a qualitative sales process.

As a Sales Development Representative, you'll prospect for the sales team through cold calls, emails, and social media, qualifying potential clients, and building relationships with agents and brokerages.

Own the product strategy and roadmap for SEO and AI visibility across thousands of real estate websites. Lead technical SEO foundations, structured data, performance, experimentation, migrations, measurement, and AI citation visibility. Partner with engineering and product teams to establish scalable defaults, safeguards, acceptance criteria, and reporting that improve organic discovery, client conversions, and platform-wide search quality.

Lead end-to-end product design for a core product area, from user research and problem framing through polished, developer-ready experiences. Conduct interviews and testing, collaborate with product managers and engineers, design accessible workflows and edge cases, prototype concepts, and contribute to reusable design-system patterns. The role requires independent ownership, strong UX and visual craft, clear communication, and active participation in design critique and cross-functional collaboration.

Lead and scale Product Design at Luxury Presence: define design vision and standards, partner with Product and Engineering to improve retention and WAUs, hire and develop designers, and integrate AI tools to increase design velocity while maintaining quality.

Analyze sales, marketing, and customer success performance, including pipeline, funnel conversion, campaigns, retention, and revenue drivers. Build and maintain dbt models and marts using Salesforce and modern data-stack tools, while owning data quality and documentation. Contribute to Lighthouse, a BI-as-code platform, and develop AI-assisted analytics workflows. Partner with stakeholders to frame ambiguous questions, deliver recommendations, and communicate progress in two-week sprints.

Lead and grow a hands-on Maps & Search engineering team owning home search across web and mobile. Set technical direction, contribute to code, and scale a high-throughput search platform (~1B monthly requests). Improve relevance, latency, and reliability, integrate AI/LLMs into discovery and ranking, and drive delivery from roadmap through incidents and production operations.

The role involves prospecting and qualifying mid-market opportunities in real estate, reaching out to decision-makers, creating meetings for account executives, and building a sales pipeline.

Partner with Sales, Marketing, CS, and Revenue Operations to forecast revenue, model GTM efficiency (CAC, LTV, payback), query the data warehouse with SQL, build financial models and automate recurring GTM reporting to inform investment and resourcing decisions.

Build and scale the analytics foundation: own dbt projects and Snowflake warehouse, create trusted datasets and semantic layers for AI, build ELT pipelines from APIs, implement testing/observability and CI/CD, design reconciliation models, enable stakeholder self-service, and partner cross-functionally to drive data-driven decisions across GTM, Product, Finance, People, and Operations.

Own and improve the AI Social render pipeline and agent loops that generate on-brand Instagram carousels and reels. Build prompts, structured outputs, tool-calling, and media composition to ship high-quality generative image, video, voice, and music products in collaboration with product, design, and content strategy.