Jobs at Luxury Presence

Analyze go-to-market performance across Sales, Marketing, and Client Success, including pipeline, funnel conversion, campaigns, retention, and revenue drivers. Build and maintain dbt models and data marts using Salesforce and modern data-stack tools. Own data quality, documentation, BI-as-code contributions, and AI-enabled analytics workflows. Partner with stakeholders to turn ambiguous business questions into actionable recommendations and deliver results in agile two-week sprints.

Serve as the embedded HR partner for go-to-market leaders and teams. Advise on hiring, performance, retention, employee relations, workforce planning, manager effectiveness, onboarding, terminations, and sensitive employee matters. Track workforce metrics and provide actionable insights, support Austin office culture, and improve HR processes through automation and AI. Coach managers, ensure compliance, and independently manage employee cases in a fast-paced technology environment.

Retain and expand client accounts by handling cancellation requests, understanding client needs, resolving concerns, and identifying solutions that prevent churn. The role manages retention tasks, documents churn reasons, tracks KPIs, conducts proactive outreach, and collaborates cross-functionally to improve client outcomes and recurring revenue.

Lead the Client Success organization, including CSM managers and their teams. Own gross and net retention, renewals, expansion, forecasting, client health scoring, segmentation, playbooks, and QBRs. Hire, coach, and manage performance while building scalable operating infrastructure. Partner cross-functionally with Sales, Onboarding, Support, and Product to improve client outcomes. Use data, AI, and automation to increase team capacity and strengthen client coverage.

Lead and coach an onboarding team to take real estate clients from kickoff to website/app launch. Track KPIs (launch volume, time to launch, CSAT, pre-launch churn), manage escalations, improve processes, partner cross-functionally, own new-hire onboarding, and deliver quarterly projects to boost efficiency and client experience.

As a Sales Development Representative, you'll generate leads, qualify prospects, and collaborate with the sales team to hit targets, while receiving coaching and mentorship in a fast-paced environment.

The Client Success Manager II at Luxury Presence manages client relationships, implementing marketing strategies, guiding website builds, and ensuring client success throughout their lifecycle.

Manage onboarding for new real estate clients—run discovery calls, translate client vision into action, coordinate internal teams (including IDX integration), document progress in Salesforce, and deliver high-quality website launches at scale while maintaining CSAT and review targets.

The Account Executive will sell digital solutions to real estate professionals, maintain a sales pipeline, and achieve quotas. Responsibilities include relationship building and executing a qualitative sales process.

As a Sales Development Representative, you'll prospect for the sales team through cold calls, emails, and social media, qualifying potential clients, and building relationships with agents and brokerages.

Lead and grow a hands-on Maps & Search engineering team owning home search across web and mobile. Set technical direction, contribute to code, and scale a high-throughput search platform (~1B monthly requests). Improve relevance, latency, and reliability, integrate AI/LLMs into discovery and ranking, and drive delivery from roadmap through incidents and production operations.

Partner with Sales, Marketing, CS, and Revenue Operations to forecast revenue, model GTM efficiency (CAC, LTV, payback), query the data warehouse with SQL, build financial models and automate recurring GTM reporting to inform investment and resourcing decisions.

Own and improve the AI Social render pipeline and agent loops that generate on-brand Instagram carousels and reels. Build prompts, structured outputs, tool-calling, and media composition to ship high-quality generative image, video, voice, and music products in collaboration with product, design, and content strategy.