Modern Health Benefits Overview

Develop and execute client-specific lifecycle and engagement marketing strategies that increase awareness, activation, ongoing engagement, and re-engagement. Partner with Client Managers on audience segmentation, messaging, channel planning, launches, and campaigns. Use data to recommend tests, measure performance, and improve outcomes while creating scalable playbooks, templates, and frameworks for global client populations.

Leads Modern Health’s strategic, enterprise, and global client management organization, overseeing 5–8 client managers and major accounts. Builds executive client relationships, drives retention, adoption, renewals, and expansion, and leads value management initiatives. Partners with Sales, Marketing, Pricing, and other teams; manages escalations and complex negotiations; develops scalable operating models; and guides global client strategy. Requires extensive enterprise account leadership, financial acumen, Fortune 500 experience, and healthcare or benefits expertise preferred.

Own the revenue operations systems roadmap, GTM tooling architecture, reporting, dashboards, data quality, and analytics infrastructure. Lead cross-functional migrations, integrations, automation initiatives, and adoption programs across Sales, Customer Success, Finance, and Product. Serve as the technical owner for Gainsight and Salesforce, translating complex data and system behavior into executive-ready recommendations. Establish reliability standards, improve operational effectiveness, mentor team members, and drive durable solutions that improve retention, cycle times, data integrity, and capacity.