Mosaic Consulting Group

HQ
Nashville
99 Total Employees
Year Founded: 2011
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Mosaic Consulting Group Benefits Overview

Compensation + BenefitsWork-Life Balance + WellbeingCareer Growth + DevelopmentCompany Culture

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers supplemental life insurance

Offers disability insurance

Offers charitable contribution matching

Offers accidental death & dismemberment insurance

Offers company equity

Offers dental insurance

Offers health insurance

Offers Health Savings Account (HSA)

Offers Flexible Spending Account (FSA)

Offers vision insurance

Provides family medical leave

Offers generous parental leave

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid sick days

Provides military leave

Provides paid holidays

Provides bereavement leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Provides tuition assistance

Company Culture

Utilizes a flexible work schedule

Offers a remote work program

Office is pet friendly

Provides a mobile phone discount

Provides free snacks and drinks

Recently posted jobs

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Mosaic Consulting Group

Customer Success Manager (Remote)

4 Hours AgoSaved
Remote
United States
Information Technology • Consulting
Manage a high-volume Tier 3 customer portfolio using playbook-driven touchpoints and self-service resources. Track CSAT, NPS, referenceability, retention, and account contacts in Salesforce. Monitor accounts for growth and expansion signals, escalate tier-up opportunities to senior customer success leaders, and identify strong customer outcomes for references and case studies.
Information Technology • Consulting
Own end-to-end renewals across customer tiers, including pricing discussions, contract negotiations, paperwork, renewal forecasting, and revenue-reduction tracking. Partner with Customer Success and Sales teams on pricing exceptions, multi-year agreements, and at-risk accounts. Maintain accurate renewal data in Salesforce and help improve on-time renewal rates, retained ARR, forecast accuracy, and downgrade prevention.
Information Technology • Consulting
Leads Mosaic’s Customer Success function, managing eight team members across customer success and renewals. Owns portfolio retention, revenue growth, account segmentation, engagement standards, client health, references, renewal readiness, and executive reporting. Partners with Sales, delivery, operations, and UKG stakeholders on account growth and customer outcomes. Requires deep experience in customer success or account management, team leadership, HCM/payroll technology, enterprise software, and portfolio-level retention or revenue ownership.
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