Jobs at Ninja Partners

Leads a call center representative team by setting performance goals, coaching employees, managing escalations, monitoring KPIs and SLAs, improving service quality, coordinating training, and supporting operational efficiency. The role also addresses customer concerns, analyzes team metrics, collaborates cross-functionally, provides performance reports, and ensures adherence to company policies and customer service standards.

Own and grow relationships with outsourcing advisors, consultants, and broker partners. Recruit and onboard referral partners, manage the referral lifecycle, advocate for partner-sourced deals, and coordinate with sales, solutions, and marketing. Educate partners, execute engagement and co-marketing activities, represent the company at industry events, track pipeline performance in CRM, and provide market feedback to leadership.

Leads global revenue strategy and executive commercial functions, including Sales, Business Development, Revenue Operations, Account Management, and Customer Success. Drives sustainable growth, profitability, customer retention, forecasting accuracy, commercial efficiency, and organizational transformation. Builds executive relationships, oversees geographically distributed teams, develops senior leaders, and aligns revenue initiatives with corporate objectives, financial plans, and customer outcomes.

Conduct outbound calls to prospective patients or members, explain healthcare program benefits and enrollment requirements, address objections, and convert prospects into enrollments. Document call outcomes in CRM systems, meet enrollment and performance targets, follow healthcare compliance requirements, and adapt to changing scripts and program processes. The role requires strong communication, sales, problem-solving, and customer engagement skills in a remote, performance-driven environment.