Jobs at Nozomi Networks

Manage critical customer accounts throughout the lifecycle, driving onboarding, product adoption, value realization, renewals, retention, and revenue growth. Serve as the primary customer contact, resolve issues, deliver technical demonstrations and reports, maintain account data, develop success plans, analyze customer trends, collaborate cross-functionally, provide product feedback, and create customer success training materials.

Owns the global partner program strategy, tiering, benefits, incentives, enablement, portal experience, compliance, and operational processes. The role manages MDF, NFR, SPIFF, and rewards programs; partners cross-functionally with Sales, Marketing, Legal, Finance, and RevOps; maintains Salesforce and PRM data; develops financial models and performance reporting; and supports partner account managers across global markets.

Leads sales enablement for enterprise and commercial revenue teams by coaching sellers, designing onboarding and certification programs, developing playbooks and sales assets, measuring readiness and business impact, leveraging enablement technology and AI, driving change adoption, and partnering with Product, Marketing, and Revenue leadership on launches and go-to-market execution.

Prospect into new and existing accounts through cold calls, personalized email, social selling, and campaigns. Identify decision-makers, qualify leads, generate meetings and pipeline, and meet activity and opportunity quotas. Partner with sales, marketing, and leadership on territory strategy and messaging. Communicate the company’s OT and ICS cybersecurity value proposition, handle objections, support events, and use modern sales tools and AI-enabled workflows in a remote environment.

Owns the FedRAMP-authorized AWS GovCloud environment, ensuring reliability, security, compliance, patching, vulnerability remediation, continuous monitoring, deployments, hardening, audits, incident response, and on-call support. The role requires hands-on Kubernetes, AWS, infrastructure-as-code, CI/CD, vulnerability management, automation, and regulated-environment experience, while collaborating with SRE and security teams.

Leads global renewals strategy, forecasting, pricing, negotiations, and execution for a recurring-revenue B2B SaaS business. Builds and manages a global renewals team, establishes processes and playbooks, oversees Salesforce workflows and reporting, and owns renewal, churn, contraction, and GRR targets. Partners with Sales, Customer Success, Finance, Legal, Deal Desk, and Revenue Operations to mitigate risk, close renewals, and identify expansion opportunities. Travel may be required up to 20%.

Administer and support multiple go-to-market and sales technology platforms. Manage user accounts, permissions, roles, access requests, reports, dashboards, workflows, and basic configurations. Provide Tier 1 troubleshooting and documentation, monitor platform health, support implementations and integrations, and identify process improvements. Partner with Sales, Marketing, Customer Success, Revenue Operations, and Enablement teams while exploring AI and automation opportunities.