The Services team is Optimizely's secret weapon. As a team, we provide expertise to help our Enterprise clients fully leverage the Optimizely platform as well as strategic guidance to help our clients experiment in intelligent and insightful ways. In every interaction, we put our clients first and strive to exceed every expectation. Our ultimate goal is to deliver quantifiable business value directly to our subscribers that turns clients into Optimizely evangelists, and customers for life. This passion translates to how we work with each other and for the past 3 years in a row, we’ve been honored to be voted one of the best places to work in the SF Bay Area.

The Professional Services (PS) Operations Specialist will be part of a global Operations team. This role is responsible for the overall operations of MongoDB Services in North America alongside another Operations Specialist in this region. This is a key, busy and cross-functional role working closely with clients, sales, consultants, and the finance and legal teams to ensure successful delivery of services. This role is primarily responsible for project staffing and resource scheduling on a broad range of consulting engagements. In parallel, this role focuses on developing and implementing best practices and initiatives for our growing Services team. This role will report to the Director of Operations, Worldwide PS.

The Sr. Solutions Engineer is a member of the sales and services team who will lead all technical pre-sales aspects of the sales cycle with prospective and existing customers. In partnership with our field sales people, Regional Vice Presidents, the Solutions Engineer will drive revenue growth through acquiring new clients and expanding Civitas business relationship with existing clients .

Cision is a leading global provider of software and services to communications and marketing professionals. Our flagship product, the Cision Communications Cloud, is an industry-leading comms platform that delivers best-in-class earned media monitoring and analytics, a comprehensive media and influencer contact database, newswire distribution, business results attribution capabilities, and much more.   Cision employs the brightest, most

TrustRadius is the customer voice and insights platform that helps tech buyers make great decisions, and helps the technology vendors acquire and retain customers.  TrustRadius is growing quickly and the Customer Success team is leading the way. We are looking for high-achieving professionals with marketing savvy and prior experience in Customer Success or an equivalent history of increasing customer satisfaction, adoption, and retention. Strong

The Lead Front-End Developer is a key member of Optimizely’s fast-growing On-Demand Services offering. In this role, you’ll be in a unique position and on the front lines of some of the world’s most innovative company’s digital experimentation programs. Working with our team of offshore developers, you’ll play a critical role in the definition and evolution of standard practices and procedures for test builds under the ODS program. You’ll also work with customers, working with their developers and/or explain complex technical concepts behind some of the test developments.

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase. More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers’ business logic into SQL code. The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers. You will also help build and maintain data engineering and product documentation.

Reporting to the Director of Marketing Communications, the Event Marketing Manager plans and executes all industry and customer events. A successful event demonstrates our leadership in student success software and the higher education space. It increases awareness of our products and solutions, deepens our relationships with current customers, and builds qualified pipeline for our growing business.

Engage directly with customers to ensure swift, successful delivery of a specific set of packaged offerings. Own a portfolio of projects and work closely with customers and consultants to ensure accountability of execution. Setup resource planning and assignments in coordination with the PS Operations team. Maintain and monitor project plans, project schedules, work hours, budgets and expenditures. Organize and lead project status meetings and the follow-up to those meetings. Document and follow up on important actions and decisions from meetings. Chair and facilitate meetings where appropriate and distribute minutes to all project team members. Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.

Account Architects field requests through customer tickets or chats, and may join customer calls to clarify requests or support our Account Managers and Onboarding Consultants. Team members in this role transition quickly to further customer facing growth opportunities including Enterprise Account Architect, Onboarding Consultant, and Account Manager.

At Civitas Learning, we are looking for a committed Associate Training and Enablement Consultant to join our Customer Success team, where you’ll have the opportunity to develop and apply tools and techniques that support our clients in team building, decision-making, project management, process development, implementation, and training programs that lead to transformational change at higher education institutions. In this role, you will work with a small but diverse team of education, implementation, and training experts to guide software deployment programs from team creation through training and adoption. You’ll drive value by guiding decision-making and process changes within teams from across an institution that leads to institution-specific technologies, processes, and training programs aimed at increasing students’ persistence and success.

MongoDB is one of the fastest growing technologies ever and has been named the database developers most want to work with according to Stack Overflow’s annual Developer Survey. We are looking for a creative and collaborative partner marketer to make a meaningful impact on deepening relationships within our partner ecosystem and creating and accelerating pipeline through partner programs.  At the intersection of business development and marketing, this role will be responsible for global programs with our SI, OEM, ISV and Tech partners and will be uniquely positioned to make a huge impact on and guide the growth of our partner program.

TrendKite seeks a Technical Architect to lead internal development of our analytics and attribution solution based on a unique combination of earned media data and AdTech systems. This position requires a proven technical leader with expertise in both AdTech and AWS big data systems. This position is ideal for a candidate seeking to have a direct and material impact on the company’s growth and product innovation strategy.

The Technical Project Manager will play a key role on Optimizely’s On-Demand Services (ODS) team. You will get to see how some of the world’s most innovative companies run their experimentation programs and get to have a direct impact on experiments that go live to millions of visitors. The ODS team is currently comprised of Optimization Managers, Designers, Developers, QA Engineers and a Project Manager. This role will be the second project manager on the ODS team and be responsible for helping the ODS team stay organized as the team looks to grow and scale its client base.

Serve as POC for clients during DISCO Managed Review projects. Develop custom workflows in DISCO platform based on inputs from our clients. Optimize data populations for early data assessment, review and production based on client inputs. Create review workflows and administer DISCO databases. Advanced knowledge of the DISCO platform and its capabilities so that you can advise clients on how to use the technology for early data assessment, document review and production, trial and depo preparation Provide feedback and feature requests to the product and engineering teams Create and refine DISCO standard documentation, including but not limited to, review protocols, status reports, training guides and review workflows.

LumApps is seeking a Content Writer to create engaging content for our Marketing and Communications teams. This is a great opportunity for someone who has experience working on global campaigns, partnering with Communications and Product Marketing teams, and thrives in a fast-growing international start-up environment. Apply today! Responsibilities: Create coherent brand content in various formats about key topics, such as: articles, white

This role works in close alignment with the sales and marketing teams to drive MongoDB’s value proposition and go-to-market strategy to support sales and developer advocacy goals. Key responsibilities include planning, organizing, and executing event, field marketing and account based marketing programs that generate new prospects and advance existing opportunities. 

SpyCloud is on a mission to keep companies and consumers safe from account takeover and online fraud. We strive to help businesses of all sizes mitigate data breaches by proactively alerting when employee or company assets have been compromised. We accomplish this through our early-warning breach detection service powered by a world-class team of intelligence analysts. Who You Are You are an experienced and passionate QA Engineer who is looking

TrustRadius is changing how business software is bought and sold and we’re looking for an enthusiastic, self-motivated and sales-minded Business Development Representative to join our thriving team. In this position you’ll be tasked to prospect and qualify leads through outbound calling, emails, and personal research.

Are you a product designer that digs review apps like Yelp and TripAdvisor? Are you looking to join a startup and help it grow from early product/market fit to real scale? We might have the job for you! TrustRadius is seeking an experienced Product Designer with strong visual design skills to join our growing team and help us achieve our mission of making business software purchases as fun as planning a vacation. Key Responsibilities: Design

We seek a highly skilled Middleware Engineer to join our team.  As a member of our team, you will improve the quality and performance of the services we provide to candidates and activists through numerous applications.  Our applications cover a wide range: voter registration, canvassing, fundraising, and more. Experience with US elections administration or political campaigns is a plus.

As a Product Management Director at Cision, you will be responsible for driving product initiatives from inception through execution. You will bring together our designers, engineers, analysts, and other cross-functional team members within the organization to ensure that our products build continued value for our users.  In this role you will own the product experience across key product lines and will be given the autonomy to think strategically and make data driven decisions that drive our product’s usage and value for clients across our product line.

We seek a highly skilled Data Engineer to join our team.  As a member of our team, you will improve the quality, quantity, and timeliness of data that we provide to candidates and activists through numerous applications.  Our applications cover a wide range: voter registration, canvassing, fundraising, and more. Experience with US elections administration or political campaigns is a plus. What you will do: Design, implement, and maintain our

As a Technical Project Manager you will facilitate the product delivery process across one or more teams. Ultimately your work helps us figure out when we can deliver software projects. Do you love collaborating with product managers, engineering managers, engineers and designers to help them work more effectively by using your technical background? We'd love to hear from you. 

We’re looking for a writer’s writer. A curious storyteller. Both conceptual and tactical. A thinker who sweats the small stuff. A person who finds themselves shouting at the TV news or a bus bench ad, “C’mon, words actually mean things.” Someone who knows the big idea is the Whole. Darn. Thing. And the medium is just a set of specs. We’re building a brand from the ground up, after all. 

The NA Renewals Specialist will be responsible for driving account renewals starting 150 days in advance of their contract end date and executing all renewal back-end work in a timely manner for North America managed accounts. Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Account Executives, Legal, Accounting and others. The NA Renewals Specialist will be measured based on the timeliness of renewal contracts, their ability to drive incremental price increases on renewals and on increasing the number of multi-year renewals. This role will include customer-facing interactions as well as backend deal desk related support with quote creation and contract processing. 

The Project Manager leads the implementation of our product solutions and is responsible for providing management and oversight end-to-end of the deployment process which includes: planning, organizing, communicating, consulting and serving as a liaison with internal and external stakeholders. The Project Manager maintains records of the project status and key milestones and dates and ensures adherence to appropriate processes and standards by all resources. The Project Manager will apply best practice in project management and technology implementations and will promote and demonstrate a passion for process improvement and service excellence across all projects.

Cision is a leading global provider of software and services to communications and marketing professionals. Our flagship product, the Cision Communications Cloud, is an industry-leading comms platform that delivers best-in-class earned media monitoring and analytics, a comprehensive media and influencer contact database, newswire distribution, business results attribution capabilities, and much more.   Cision employs the brightest, most

We are looking for an experienced and ambitious people leader to help build and grow a team of Customer Success Specialists. As a Manager, you will play an integral part in the growth and success of MongoDB and our customers. You will also be responsible for designing and executing initiatives aimed at increasing our customer retention, satisfaction, and adoption of MongoDB.

As an intern you will participate in training that covers both MongoDB’s technology and sales process. You will have the opportunity to work on some of the most strategic enterprise accounts at the company both doing research and building account plans, but also by getting on the phone and speaking to live customers. You will be responsible for following up with customers who express interest in connecting MongoDB and running an initial discover call to understand their needs and how MongoDB can best support them. 

LumApps is seeking a Sales Recruiter in Austin, TX to build out our enterprise sales teams across the US! This is a great opportunity for an energetic and ambitious relationship builder who values quality over quantity and obsesses over providing candidates with a white glove experience. If you want to join a growing industry-leading company with a global presence, APPLY TODAY!

Be an engaged self-starter, accountable to a consistent sales process. Know how to sell innovation, build trust, and compress deal cycles. Present a thorough territory plan within first 60 days. Identify and close deals in new accounts. Accurately manage and forecast pipeline with consistent delivery of quota. Use a solution and value selling approach (e.g. Challenger Sale). Be passionate about communicating value to senior stakeholders and figuring out creative ways to success. Help optimize our approach to sales development.

Pinpoint is looking for a talented, energetic, and driven person to join our team as a Senior Sales Development Representative (SDR). This position acts as the first touch for the sales organization, securing qualified meetings that result in new customers. You will be responsible for processing inbound sales inquiries and conducting targeted sales outreach to generate new meetings by identifying potential customers and finding creative ways to connect with them. The SDR will build rapport with contacts through phone calls, emails, and targeted outreach in an effort to create a customer-first experience that inspires our audience and generates interest in Pinpoint. The SDR role is ideal for ambitious candidates looking to build a career in sales and business development.

Sell to CTO and VP of Engineering and meet with C-level and LOB executives, and other key stakeholders. Be an energetic self-starter who is proactive in holding yourself accountable to a consistent sales process. Be passionate about communicating value to senior stakeholders and figuring out creative ways to create success. Proactively contribute towards optimizing our approach towards sales development to drive ongoing improvementDelivering and communicating ROI for our clients, throughout the customer lifecycleBeing the trusted partner for the customer on use-case and product functionalityQuarterbacking experiences by various cross-functional teams at Pinpoint, on behalf of the customer

In this role you will be supporting 1 SVP and 2 AVPs with an opportunity for additional responsibilities. Your day will consist of managing and prioritizing a steady stream of requests, meetings and trips, and anticipating how your Execs want these priorities to be handled. To succeed, you’ll have to balance the needs and requirements of multiple parties and be ready to pitch-in wherever necessary. You should feel comfortable interacting with high-level executives and know how and when to manage up. You know Google apps for business like the back of your hand and thrive in a fast-paced environment without getting frazzled.

You will have a material impact on revenue progress by improving the scalability, automation and integration of our systems and processes. With expert knowledge of Marketo and Salesforce and experience implementing and reporting on campaigns, you will be the go-to person for all things marketing operations and reporting. You are hands-on, collaborative, and flexible, comfortable moving at the speed of a high-growth company.

Cision is looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join the Customer Success Team. OBCs work directly with customers to enhance the value of their experience at the early stages of the customer lifecycle.

As a Python Engineer you will lead development on new features and technical improvements for our products. You will work with a team of front end and back end engineers. You will be break down stories in to tasks and collaborate with others on the appropriate technical implementation. Bestow software engineers are great teammates. You are willing to collaborate with other software engineers, product managers and designers. You also have exceptional written and verbal communication skills.

As the Director of Project Management within DISCO's Professional Services organization, you will be responsible for building out the managed service offering, including the project management staffing, training, and performance measurement. You will be overseeing the growth of the client service function as well as be responsible for fostering and developing strong client relationships. You will serve as a point of escalation for internal teams. 

Execute effective Account-Based Prospecting strategies to increase conversion for high profile accounts. Prospect and identify key decision-makers with your target accounts. Generate repeat business with existing customers. Work hand in hand with Strategic Account Manager (SAMs), Customer Success Managers (CSMs), Product Marketing Marketers (PMAs) trainers, and other key members of designated growth pod. Maintain broad knowledge of competitive markets and sales techniques. Customize campaigns, collateral, case studies, references, etc. that demonstrate an in-depth understanding of each account's specific use cases and the impact achieved by existing users at those accounts .

Prior experience dealing with high volume distributed technical architectures with a high cost of failure, i.e. focus on reliability and availability. Prior experience handling and scaling petabytes of data in an architecture that can handle tens of thousands of requests a second in a highly distributed environment using enterprise bus architectures like Kafka. Experienced with AWS architecture or similar cloud providers; Azure, GCP. Familiar with serverless architecture such as Lambda and container architectures such as Kubernetes and ECS. Prior experience with all relevant types of databases including relational, document, search, and columnar. Prior experience balancing tradeoffs of performance, consistency, and transactional properties. Possess the ability to rationalize all activities from a business bottomline point of view . Able to work collaboratively with diverse leaders, communicate the platform infrastructure strategy across all levels of the organization, and build consensus around key initiatives and projects. Prior experience leading teams of 5 to up to 50.

You have a working understanding of state-of-the-art machine learning (ML) modeling techniques. Experience with high-caliber teams continuously designing, building and improving ML models. Experience leading platform engineering teams that bring ML to production scale and robustness. Experience with all stages of product development including development of new ideas for new features or products, research and development, testing, rollout, and maintenance. Experience integrating production engineering and data science teams. A solid understanding of Python. Experience managing petabyte-scale datasets. Prior experience dealing with high volume distributed technical architectures with a high cost of failure, i.e. focus on reliability and availability. Experienced with AWS architecture or similar cloud providers; Azure, GCP.

As a Senior Product Designer, you are a data and empathy-informed “solutioneer.” You think in worst-case-scenarios and look beyond the four walls of Bestow to solve them. You are successful at your job when you are consistently looking for new ways to optimize for and endear ourselves to users showing it though NPS, conversion rate and other key metrics.

Cision is looking for a talented student/graduate with a passion for working with data. This part-time contract role has flexible hours and will contribute to transforming, aligning and analyzing company data to providing meaningful. The analysis performed by this team directly influences strategic decision making across the global company. 

TrustRadius is looking for a Marketing Associate, focused on PR and Outreach, to support our growing team. The ideal candidate will be outgoing; great with outbound calls, emails, social media outreach, and comfortable collaborating with internal technical and creative marketing functions. The candidate will have strong writing and analytical skills and will evangelize TrustRadius. We are looking for someone who won’t hesitate to reach out to the journalists, bloggers and other influencers who would be excited by the content we are creating and the savings we provide consumers.

Pinpoint is looking for a front-end focused full-stack developer, with a strong background in Javascript, to join our burgeoning team. The primary focus of the position will be developing our customer facing web applications. At Pinpoint we value collaboration between teams so occasionally you may work with our back-end team on APIs, our data science team, or our marketing team to improve the product.

As a Design Lead, you are first and foremost the authority on good Design in a given squad. Just as importantly, you also manage and lead designers in your office. You are empathetic to the needs of your team and of our customers (and those that aren’t customers yet). You are successful when your team is equipped with the right skills and contributing their squad. 

Collaborate effectively with teammates and colleagues across the organization. Write high quality (e.g. clean, well-tested) code. Deliver tasks on-time, clearly communicate challenges or roadblocks. Participate actively in the code review process. Design effective solutions to challenging software engineering problems. The Senior Engineer will be successful in this role when they.

We are looking for a driven, enthusiastic and hands-on Customer Success Specialist to help our customers realize and maximize the value of their MongoDB products and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges and are adaptive and excited to help innovate with new processes with a customer-centric mindset and attitude. We’re looking for someone who thrives by having regular interactions with customers and is proactive in their outreach.

We’re looking for individuals across diverse backgrounds who have a passion for SaaS technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and become a technical champion for our largest, most strategic customers.

We're looking for talented Corporate Account Executives who will be responsible for prospecting and closing new business within an assigned territory. The CAE will identify, nurture and close opportunities with both new and existing customers, manage forecasts and track customer data. The CAE will work cooperatively with internal departments to improve the velocity of business and to create solutions that serve the best interests of our customers at MongoDB.

Identify high-potential businesses that would be a good fit to work with MongoDB across North America and LATAM. Work with the sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call. Develop strong sales and product knowledge. Interact with IT and business decision makers via telephone and email. Update lead and prospect activity in Salesforce to ensure effective lead management. Set qualified introductory meetings for the sales team. Nurture early phase opportunities for future pipeline potential. Exceed weekly, monthly, quarterly lead development quota. Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business. Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success.

Bestow is growing by leaps and bounds and we are looking for a results-driven Head of People to serve as our fearless leader to manage our most valuable asset - our talented Bestowers! You'll play a critical role in driving and championing our great culture, and fostering employee fulfillment and organizational effectiveness as we expand in both our Dallas and Austin offices. You'll help to deliver high-impact initiatives, design innovative programs, and develop processes across a myriad of strategic functions. This is an exciting opportunity to build and create scalable processes across all people ops functions: company culture, talent acquisition, employee engagement, compensation & benefits, diversity & inclusion, and learning & development.

iOS Software Engineer Position is based in Austin, TX Travel to headquarters (Houston) once a month. Must have current work authorization for any employer in the US and not require sponsorship now or in the future. FlightAware is looking for a mobile software engineer to join our mobile team developing our iOS flight tracking apps. These apps serve almost 2 million users a month and gain 5,000 new users each day. The apps are backed by the

What We Do Verb is an online leadership development platform that delivers whole person development via experiential learning. Our content framework combines traditional business skills with modern topics, like Self-Awareness, Servant Leadership, Unconscious Bias, Empathy, and Growth Mindset. Our experiential learning platform integrates microlearning, peer learning, mentorship, feedback and assessments.   What You’ll Do Be an expert on the

SpyCloud is on a mission to keep companies and consumers safe from account takeover and online fraud. We strive to help businesses of all sizes mitigate data breaches by proactively alerting when employee or company assets have been compromised. We accomplish this through our early-warning breach detection service powered by a world-class team of intelligence analysts. * Who You Are You are a talented and passionate engineer who enjoys taking

The Company Accomplice is a strategic experience design agency creating brand stories for our clients across various touchpoints. Our multi-disciplined teams create holistic journeys that transform vision into brand experiences — from digital experiences to physical spaces. We are strategist, craftsmen, designers, and developers dedicated to elevating brand stories.  About The Position The Creative Director plays a critical role in concepting

Reporting to the Head of Marketing, the Demand Marketing Manager will plan and execute a broad range of lead generation and nurture programs, including but not limited to targeted email campaigns, content syndication, webinars, and event drive-to and follow-up — on our own and with third parties. This is a hands-on role requiring a mix of strategy, planning, execution and analytical skills. We need a Demand marketer who will bring fresh ideas as well as plans for growth and improvement in our existing programs, and can turn those ideas into action, iterate and improve performance.

Help design, develop, deploy, and test new products and features. Take on full product roadmap items and be able to deliver high quality results on time. Participate in a fast-paced environment. Adopt existing team practices and recommend improvements as needed.

Build, maintain, and continuously improve a scalable, flexible, performant data pipeline and associated services and infrastructure. Build and maintain a successful collaborative relationships with groups outside of engineering including Data Science, Deployments, Product Management, Operations, and Customer Success. Grow or transform the current data platform that feeds our products to incrementally build out our technical vision, adapt to new customer needs, and enable a sustainable innovation cycle across all stages of the pipeline. Lead other talented engineers in software engineering design and best practices with a focus on scalability, performance, and maintainability. Help grow the team by interviewing and recruiting other engineers.

We are looking for an all-star team-player, who can create and maintain relationships which generate opportunities and manifest into closed business with large enterprises located in the assigned territory. You will sell the breadth of Vyopta’s solutions and services. The ideal candidate will have experience in selling enterprise solutions, preferably software, unified communications, SaaS, or related solutions to large enterprises.  You must be a persuasive relationship builder with excellent communication skills who presents compelling value propositions to senior management audiences.

HUVR is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for driving market adoption of HUVR’s Industrial Asset Management SaaS Solutions while building and maintaining strong customer relationships. The CSM ensures a high level of customer satisfaction and drives services and license utilization leading to ROI recognition, strong contract renewals, and solution growth opportunities. This position requires a dynamic individual with the capability to manage multiple accounts, ability to establish appropriate success criteria, and drive programs toward success. You will be working with CxOs, Engineers, Project Managers, IT and Industrial Asset Inspection Experts.

As a member of the Customer Success Team, you will be the face of Vyopta to our Fortune 500 customers. We’re looking for a customer success star who can own the entire post-sales customer relationships with a portfolio of customers. This includes onboarding, ongoing retention through regular interaction and health monitoring, and increasing the value of the relationship to the business and the customer. Through calls, email conversations and training sessions with customers, you’ll build strong relationships that persist through the lifecycle of the customer.

Monitor case progress, track down requirements and provide ongoing status updates and escalating as needed. Review application information, including medical history, identifying issues that could present a problem and proactively seeking information to expedite the process – if necessary, researching and presenting alternative solutions. Continuously look for ways to expedite and improve our processes and services. Review new life insurance applications for missing information prior to submission to underwriting. Highly organized person with superb attention to detail. High sense of urgency and problem solving state of mind. Collaborate and support sales and customer service efforts to ensure a superior and seamless customer experience.