Jobs at Overhaul

Generate and qualify enterprise leads through outbound prospecting, inbound follow-up, and partner-driven campaigns. Engage prospects via calls, email, LinkedIn, and coordinated campaigns; map accounts with strategic partners; nurture opportunities; collaborate with Sales, Marketing, and Partnerships; maintain CRM records; and provide market and messaging feedback to grow qualified pipeline and revenue.

Own the US program for a strategic global customer while leading a dedicated Customer Success team across the US, Europe, and Asia. Build customer partnerships, manage governance and escalations, monitor program health and performance, coordinate cross-functional actions, and drive continuous improvement across supply chain security and logistics operations.

Own and grow strategic enterprise accounts, retaining customers while expanding adoption of Overhaul’s supply chain software and services. Responsibilities include executive relationship management, contract renewals and negotiations, revenue forecasting, pipeline development, cross-functional roadmap alignment, and strategic business reviews. The role requires regular on-site engagement with Bay Area clients and occasional travel for accounts outside the region.

Ensures complex customer logistics programs operate accurately and consistently. Reviews shipments, configurations, workflows, alerts, monitoring, and operational performance; identifies gaps and systemic issues; drives root-cause analysis and corrective actions; audits program execution; and partners with Customer Success, Operations, Product, Engineering, Support, Security, and Implementation teams. Acts as the customer program subject matter expert and supports reporting, escalations, incidents, continuous improvement, and implementation of program changes.

Drive enterprise SaaS sales to pharmaceutical, biotech, medical device, CDMO, and clinical supply organizations. Responsibilities include building pipeline, managing full sales cycles, closing complex deals, developing executive relationships, delivering tailored presentations and demos, forecasting revenue, and partnering cross-functionally. The role requires expertise in regulated Life Sciences environments, supply chain visibility, cold-chain logistics, clinical supply workflows, procurement, validation, and contract negotiations. Travel up to 40% is required.