Oxford Nanopore Technologies Benefits Overview

Own inbound leads from qualification through close, expand product usage within existing accounts, and drive upsell and cross-sell opportunities. Partner with Marketing, Field Sales, and Channel teams on campaigns, outreach sequences, webinars, account research, and trial coordination. Maintain accurate CRM records, forecasts, and competitive intelligence while supporting retention and customer experience. The role serves research and life-science customers and requires understanding of DNA sequencing technologies.

Customer-facing senior bioinformatics specialist supporting long-read sequencing workflows. Prioritizes troubleshooting, escalation management, onboarding strategic accounts, building playbooks and documentation, mentoring junior staff, and standardizing support across the Americas to accelerate issue resolution.

Develop and deliver technical training and instructional materials for internal technical support teams. Translate complex scientific content into presentations, guides, job aids, assessments, and deliver virtual and occasional in-person sessions. Partner with SMEs, manage multiple projects, and update materials based on product changes and learner feedback.