Jobs at PandaDoc

Lead PandaDoc’s content strategy and roadmap across formats (video, tools, webinars, customer stories). Partner with SEO, PMM, CX, and Brand Studio to produce and measure content that drives top-of-funnel attention and connects to pipeline and revenue. Set AI practices for content production, manage external contributors, and report performance to leadership.

Own conversion rate optimization and the web experimentation program for self-serve and sales journeys. Design, run, and analyze A/B, multivariate, and split-URL tests, drive personalization and agentic (AI) optimization, partner cross-functionally, and tie web conversion to pipeline and revenue.

Manage a pooled book of SaaS accounts to drive onboarding, adoption, retention, and growth. Deliver onboarding, training, integrations, and strategic business conversations. Use data from Planhat, Salesforce, and Gong, promote self-serve resources, identify upsell opportunities, and partner with Account Management to influence renewals and expansion.

Manage and grow a portfolio of enterprise customers through value-based selling, cross-functional collaboration, accurate forecasting, CRM hygiene, and acting as a product advocate to maximize retention, expand revenue, and minimize churn.

As a Commercial Account Manager, you will drive revenue growth through strategic account management, enhance customer retention, and collaborate with cross-functional teams to deliver value to clients.

Own the technical sales cycle for complex, multi-stakeholder SaaS deals: discovery, solution design, customized demos, and close. Design and implement integrations, CPQ, APIs, and automation; lead technical discussions with business and engineering stakeholders; build relationships, surface risks and product feedback, and apply AI-assisted workflows to increase efficiency.

Partner with AEs to run the full technical sales cycle: discovery, solution design, demos, and close. Map customer contract workflows into PandaDoc solutions, lead consultative discovery, build outcome-driven demos, surface deal risks, and develop AI-powered automation and integrations across CRMs and APIs.

The Director of Partnerships will lead the strategy and execution of the partner ecosystem to drive revenue and adoption, manage cross-functional collaboration, and develop a high-performing team.

Lead and scale PandaDoc's GTM technology stack and team, owning CRM architecture, integrations, workflow automation, data governance, change management, and roadmap to support Marketing, Sales, and CX.

Lead Support strategy and operations: provide data-driven insights, build 0-to-1 programs, own lifecycle intelligence, drive AI/automation adoption, plan capacity and budgets, create unified performance dashboards, and represent Support cross-functionally to execute OKRs and improve customer experience.

The Filmmaker at PandaDoc will manage all aspects of video production from concept to delivery, including shooting, editing, and collaborating with a team. They will also build AI-powered tools to enhance video production efficiency and manage a motion designer.

The Lifecycle Marketing Lead will oversee lifecycle campaigns, manage a team, drive strategy, use AI for efficiency, and build strong cross-functional partnerships to optimize customer engagement and retention.