Pathward Benefits Overview

Leads strategic business development and partnership growth for tax-related financial products. Builds relationships with tax firms, software providers, associations, and fintech partners; develops market expansion strategies; negotiates agreements; manages opportunity pipelines; supports product adoption and revenue growth; conducts executive presentations; analyzes markets and competitors; and collaborates across sales, product, operations, compliance, marketing, and leadership.

Leads first-line business risk advisory for commercial finance, assessing and mitigating credit, regulatory, operational, financial, and reputational risks. Advises lending and credit teams, challenges underwriting and portfolio decisions, monitors credit risk against risk appetite, supports regulatory compliance, develops credit training, participates in committees, prepares risk reporting, and uses analytics for predictive risk modeling.

Manages fraud risk operations, including Level 1 alert monitoring, Level 2 case investigations, escalations, and resolutions. Oversees team performance, quality standards, productivity, and SLAs. Supports BSA/AML processes and suspicious activity escalation, partners with Risk, Compliance, Product, and Operations teams, evaluates emerging fraud risks, and improves detection rules, workflows, documentation, automation, and investigative procedures.