Advises health plans and provider networks on member and patient experience improvement. Leads payer-provider collaboration, performance improvement initiatives, training, coaching, metric interpretation, and end-to-end client engagements. Uses PDSA and healthcare quality frameworks to improve CAHPS, HEDIS, HOS, Star Ratings, and value-based care outcomes. Requires healthcare operations expertise, provider-setting experience, strong presentation skills, and nationwide travel.

Leads go-to-market readiness for new SaaS products and services, designing scalable customer lifecycle workflows across quoting, provisioning, implementation, support, and renewal. Develops sales and delivery assets, manages cross-functional launch plans and risks, aligns stakeholders across Product, Sales, Services, Legal, Finance, and Operations, and translates field and customer insights into product strategy recommendations.

Own go-to-market readiness and customer journey operations across the enterprise SaaS lifecycle. Design scalable workflows spanning sales quoting, provisioning, implementation, support, renewal, and expansion. Lead cross-functional programs, create field enablement assets such as SOW templates and delivery playbooks, establish launch governance, and translate field feedback into product roadmap improvements. The role requires influencing Product, Sales, Services, Customer Success, and Operations leaders without direct authority.