Jobs at Rapid7

4

  Job Overview: Reporting to the Vice President of Security Services, the Director of the Penetration Testing business unit is a key member of the Security Services leadership team who possess a passion for customer success, technology and solving complex security problems with innovative solutions. This leadership role will help position, advise, and manage a line of business focused on defining state of the art security offerings that empower

  Senior UX Writer - App & Offensive Security Rapid7 products protect Fortune 500 companies from cyber crimes in lots of clever ways. The UX Writing team is responsible for creating content that helps our customers use our products, troubleshoot their issues, and self-serve their educational needs. We truly care about developing the best ways to get our users the content they need when and where they need it. We’re looking for someone to join our

Lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges. Partner with Customer Success Management and other Go-to-Market teams to develop account plans and engage customers in order to facilitate product adoption and resolve existing issues. Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs. Develop Global Support team members via active coaching and building career development plans. Work with members of Rapid7’s Customer Delivery Practices to identify opportunities to improve product supportability and the customer experience. Measure and manage the team to Rapid7’s customer and business goals, and work with the Global Support Leadership team to refine metrics and goals. Understanding the importance of team culture and helping to build a team with a “can do” attitude.

Rapid7 is looking for a self-starting, action-oriented, and highly motivated Technical Account Manager to join our team. The team’s mission is to ensure our customers realize the full business value from their vulnerability management program. As a Technical Account Manager (TAM), you will be responsible for managing the technical relationship between Rapid7 and its large enterprise and federal customers. As a trusted advisor, the TAM will manage the technical success of these customers by leveraging their strong technical and product knowledge to guide customers in the successful deployment and use of Rapid7 products within their respective organizations. By maintaining a long-term relationship with their customers, a TAM gains an understanding of their customers' IT organizations' impact on overall business, their security goals, and their pain points — which is used by the TAM to create an account plan ensuring their customers' operational success with Rapid7 products. Successful candidates will have technical and account management experience.