Resolve Tech Solutions Benefits Overview

Develop and optimize enterprise ServiceNow platforms through scripting, configuration, integrations, automation, UI development, upgrades, and performance management. The role supports ITSM, ITOM, and ITAM modules; designs APIs and workflows; manages instances, cloning, archiving, and domain separation; conducts code reviews; partners with architects; and mentors junior developers.

Provides first-level technical support for hardware, software, account access, connectivity, Microsoft 365, Active Directory, VPN, and enterprise applications. Handles tickets through phone, email, chat, and ITSM systems while meeting SLAs. Performs troubleshooting, account provisioning, password resets, endpoint setup, onboarding and offboarding support, and accurate documentation. Escalates complex issues to Tier II or Infrastructure teams and contributes to knowledge base improvements and efficient support operations.

Supports SAP HANA and SAP Basis environments through database administration, monitoring, troubleshooting, upgrades, patching, kernel maintenance, and system integrations. Performs RHEL/Linux administration and shell-script automation, troubleshoots RFC and external connectivity issues, analyzes technical logs, and coordinates with infrastructure, network, security, and application teams. Participates in system refreshes, infrastructure changes, change management, and on-call production support.