Jobs at Rithum

Lead paid search and retail media strategy for enterprise clients, translating business goals into media plans and optimizing budgets, bids, audiences, creative, attribution, pacing, and ROAS. Advise clients on platform capabilities and emerging advertising trends, analyze performance, present insights, collaborate with Client Success, Technical Account Management, and Product teams, and mentor account managers. The role also emphasizes AI-enabled workflows, stakeholder management, and portfolio growth.

Owns the end-to-end procurement lifecycle, including intake, sourcing, renewals, negotiations, purchase orders, vendor onboarding, and invoice matching. Runs sourcing events, evaluates vendors, develops savings cases, and partners with Legal, Security, Privacy, IT, and Finance. Uses AI for contract analysis, research, communications, and workflow optimization while verifying outputs. The role also improves procurement processes, tracks cycle time and savings, manages request pipelines, and enables stakeholders through training and playbooks.

Administers initiative intake, maintains the portfolio system of record, produces executive reporting, tracks milestones, dependencies, risks, and issues, and prepares governance materials. The role supports prioritization and resourcing decisions through KPI analysis, status reporting, decision logs, and operating cadence management. It also improves reporting workflows through automation and AI tools while ensuring portfolio data remains accurate and current.

Provides Tier 1 and 2 software support through portal, email, phone, and chat. Documents issues, communicates proactively with clients, escalates technical problems to Engineering, maintains knowledge resources, identifies support trends, and participates in on-call coverage. The role also supports performance goals, workload management, special projects, and team enablement by mentoring new members and assisting Level 1 agents.

Owns a portfolio of enterprise B2B SaaS clients, serving as the primary relationship manager throughout the client lifecycle. Responsibilities include driving adoption and value realization, leading business reviews, monitoring account health, managing renewals and risks, identifying expansion opportunities, and partnering with Sales and internal teams. The role uses CRM, client success platforms, AI tools, and client data to improve engagement, insights, and operational efficiency.

Leads and develops a team of Client Success Managers serving strategic B2B SaaS accounts. Responsibilities include driving adoption, value realization, retention, renewals, expansion, executive relationships, escalations, portfolio health, cross-functional collaboration, and responsible AI adoption. The role also oversees hiring, coaching, performance management, and operational improvement while supporting complex enterprise client needs.

Provide in-house legal counsel across the Americas on commercial contracts (SaaS, licensing), employment matters, corporate governance, privacy, compliance, and AI governance. Negotiate agreements, support HR and cross-functional stakeholders, implement legal operations and AI-enabled workflows, coordinate external counsel, and contribute to process and policy development to manage enterprise risk and support growth.