Scratch Financial

HQ
Pasadena
125 Total Employees
Year Founded: 2016

Jobs at Scratch Financial

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12 Days AgoSaved
Remote
United States
Fintech • Financial Services
Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.