Jobs at Self Financial
6

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Operations
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Director, Customer Success Operations

Self Financial
Austin
1 week ago
+38
Self is building a community of people who are looking to better their lives by building credit history. You will lead our 20+ person Customer Success team and be responsible for providing high quality support for our valued customers through email, chat, and phone support. You will report to the VP of Operations, who will support you to meet and exceed company level objectives. Your scope will include providing reactive support operations for customer loan onboarding, day to day payments and credit reporting questions, credit card originations, customer offboarding, and payouts. You will manage your team to set goals, project milestones, and personal growth targets across Customer Success. Ultimately, you will be responsible for our customer’s end to end journey and satisfaction with Self’s products and services.

Customer Success Specialist

Self Financial
Austin
2 weeks ago
+38
Self Lender is building a community of people who are looking to better their lives by building credit history. As a Customer Success Specialist, you will be supporting Self Lender’s community in reaching their financial and credit goals. You will assist in resolving customer challenges through direct communication via phone, email and chat. You will work closely with the Customer Success team and leadership to shape Self Lender by providing feedback and developing ideas for improvement. You will work in a highly collaborative yet autonomous environment- where we celebrate our customer's successes and thrive on reaching our own internal goals!

Senior DevOps Engineer

Self Financial
Austin
2 weeks ago
+38
As a member of the team, you'll be responsible for delivering highly scalable and resilient cloud deployment and provisioning solutions. You will be exposed to tools and technologies like Kubernetes, Docker, Packer,Terraform, and others. You will help automate and streamline the company's operations and processes through innovations in application monitoring and alerting, CI/CD modernization, and other efforts. As a senior member of the team, you’ll get the experience to build the deployment infrastructure of a rapidly growing FinTech company in Austin.

Senior Full Stack Software Engineer

Self Financial
Austin
2 weeks ago
+38
You will implement a user experience that can be seamless for Android, iOS, and Web users. You will integrate the front-end elements with our Rest APIs and other 3rd-party services. You will develop the services and infrastructure needed to provide essential customer-facing solutions at a massive scale. You will work with designers, product managers and other team members in brainstorming new ideas, developing features, gathering feedback and iterating, thereby providing impactful improvement to our products. You will report to an engineering manager and work with our amazing team of professional engineers.

Customer Success Specialist (Part-Time)

Self Financial
Austin
2 weeks ago
+38
As a part-time Customer Success Specialist, you will be supporting Self’s community in reaching their financial and credit goals. You will assist in resolving customer challenges through direct communication via email and chat. You will work closely with the Customer Success team and leadership to shape Self by providing feedback and developing ideas for improvement. You will work in a highly collaborative yet autonomous environment where we celebrate our customer's successes and thrive on achieving our customer-centric goals.

Retention Marketing Associate

Self Financial
Austin
2 weeks ago
+38
As part of the performance marketing team, the Retention Marketing Associate will primarily be responsible for developing and executing retention campaigns and automated programs to improve engagement and conversions. You will drive the day-to-day campaign execution and optimization for our retention channels (Email, Push, SMS) and be responsible for supporting product origination and retention goals, for all core products. You will constantly be analyzing campaign data to drive increases in KPI’s through a test and iterate approach. You will help strategize new programs and be responsible for campaign/program creation (including template build, design and content curation, testing, audience building and performance analysis.) As part of a fast-growing, yet lean, venture-backed financial technology startup, you will need to be able to make decisions quickly while learning from others on your team. You will report to the Retention Marketing Manager and work closely with others in marketing, product, and analytics.