Shippo
Shippo Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers charitable contribution matching
Offers life insurance
Offers accidental death & dismemberment insurance
Offers company equity
Offers dental insurance
Offers health insurance
Offers Flexible Spending Account (FSA)
Offers vision insurance
Provides family medical leave
Offers generous parental leave
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers an Employee Assistance Program (EAP)
Offers generous PTO
Provides paid holidays
Provides bereavement leave
Offers paid volunteer time
Provides paid sick days
Offers unpaid extended leave
Career Growth + Development
Provides customized development tracks
Offers apprenticeship programs
Company Culture
Utilizes a flexible work schedule
Offers a remote work program
Office is pet friendly
Provides free snacks and drinks
Recently posted jobs
eCommerce • Software
Principal Software Engineer responsible for setting engineering standards across Shippo’s data organization. Designs and builds interfaces between application services, ML systems, and data platforms; develops scalable, secure, observable production systems; guides technical architecture through RFCs and design reviews; productionizes analytical and prototype work; advises on ML workflows and agentic AI; and mentors engineers while driving cross-team technical direction.
eCommerce • Software
Own premier customer accounts and escalated support tickets through resolution, coordinating cross-functional teams and managing churn risk. Provide expert support for Shippo’s webapp and API, de-escalate sensitive or executive-level issues, identify recurring product problems, and provide product feedback. Mentor specialists, conduct training, create documentation, and use AI-assisted tools for ticket research, quality assurance, and pattern analysis.
eCommerce • Software
Own Shippo’s API platform roadmap, including label creation, MCP, SDKs, developer documentation, onboarding, and API standards. Define platform architecture and integration testing standards with engineering leadership, represent developer needs across teams, engage customers to identify integration friction, and mentor other product managers. The role requires deep API, developer experience, and SDK expertise, along with experience in MCP, agentic commerce, or LLM-driven integrations.
