Jobs at Sprinklr

Build and lead Sprinklr’s global Services Excellence organization, establishing the operating model, governance, portfolio standards, commercial controls, demand and workforce planning, delivery quality frameworks, process transformation, systems requirements, data governance, and executive reporting. The role partners across Services, Sales, Finance, Product, Customer Success, and Revenue Operations to improve scalability, forecast accuracy, margins, delivery consistency, and customer outcomes.

The Director of Executive and Internal Communications will lead and optimize Sprinklr's communications strategy, focusing on executive messaging, internal engagement, and narrative consistency across channels.

Leads a global revenue assurance team and advises Sales, Legal, Pricing, Deal Desk, Finance, and executives on ASC 606 compliance. Oversees complex contract reviews, technical accounting analyses, revenue policies, SSP governance, quote-to-cash controls, SEC reporting support, audits, revenue analytics, and cross-functional training. Requires deep SaaS revenue recognition expertise, team leadership, technical memo development, and strong executive communication.

Prospect, research, and qualify enterprise leads across the Americas to generate opportunities. Collaborate with Account Executives to strategize outreach, create interest, and support company growth while developing skills for a career in software sales.

Partners with Sales and Customer Success teams on enterprise sales engagements. Leads discovery sessions, researches client needs, designs and presents tailored SaaS solutions, facilitates workshops and proof-of-concepts, and translates platform capabilities into business value. Collaborates with Product, Engineering, Marketing, and Customer Success to create solution architectures and compelling demonstrations. Requires expertise in marketing technology, customer experience, digital transformation, integrations, and executive-level presentations, with up to 40% travel.

Serves as Dell’s strategic technical advisor for the Sprinklr platform. Responsibilities include translating business objectives into scalable solutions, advising on integrations and APIs, designing reporting and analytics frameworks, optimizing workflows and platform adoption, improving alerting and monitoring programs, evaluating AI capabilities, and leading architecture reviews. The role requires executive-level consultation, proactive innovation, stakeholder influence, and collaboration with Product and Engineering teams to maximize enterprise customer value and ROI.

Serve as the technical lead for Sprinklrs largest enterprise customers: manage escalations, monitor SLAs, troubleshoot platform issues (databases, Java, logging), coordinate with engineering/success/sales, run reviews, prepare health and release reports, and provide digital marketing and integration consulting to optimize customer use of the Sprinklr platform.