Stratus Benefits Overview

Lead and scale the Customer Success team to drive adoption, retention (GRR/NRR), renewals, and expansion. Build CS playbooks, KPIs, health scoring, renewal forecasts, and cross-functional processes. Act as escalation point, represent customer needs to Product/Engineering, and maintain high-touch relationships with strategic MEP contractor accounts.

Own and implement the canonical data model and governance for a multi-tenant MEP SaaS platform. Architect data for AI/ML readiness (RAG, embeddings, vector search), design polyglot persistence and lake/lakehouse pipelines, lead staged modernization and migrations, produce hands-on prototypes and in-repo guardrails, and partner with platform, DB engineering, and ML teams to ensure data quality, lineage, and observability.

Lead engineering teams to deliver a cloud-native SaaS platform and ship production AI agents for MEP fabrication workflows. Own delivery, architecture (Azure/MongoDB Atlas), CI/CD, observability, and cross-functional execution. Maintain customer empathy via shop-floor engagement, partner with Product/CTO, and build an AI-forward engineering culture and high-performing teams.