525 Total Employees
18 Local Employees
Year Founded: 2015

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Benefits at SupportNinja

Our commitment to kick-ass support means that we need to have a powerful team. Our commitment to our team of Ninjas, shines throughout our culture. Our clients and employees are both important to us, so we never compromise when it comes to either. We treat our employees like family, and many consider our workplace their second home. All profit is reinvested back into the company with investments in continued education and wellness for our Ninjas.

Office Perks

Commuter benefits

SupportNinja gives you the choice to pick between getting a monthly parking pass or a $100 stipend if you ride public transportation, your bike, walk or scooter! (with 1 weekly-rotating parking spot)

Company-sponsored outings

SupportNinja hosts company outings Annually. We got to the Philippines for the End of the Year Gala and have a retreat during the summer

Fitness stipend

SupportNinja reimburses its employees up to $50 per month for many of the most common health and fitness services and activities.

Pet friendly

SupportNinjas loves our pets and you can bring in your fur baby anytime!

Free snacks and drinks

SupportNinja has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored fizzy water you can handle!

Financial + Retirement

Company equity

SupportNinja offers stock options through its employee stock option program, including vesting over a four-year period.

Performance bonus

SupportNinja's performance bonus plan includes everything from cash rewards for exceeding our KPI goals to merit based increases when employees meet company and client targets.

Professional Development

Customized development tracks

Job training & conferences

SupportNinja offers professional development opportunities like annual individual budget for training by department, support to seek growth in positions and KPIs tied to managers to foster growth.

Online course subscriptions available

Promote from within

Lunch and learns

SupportNinja has an ongoing weekly book club where we read and discuss books relevant to our industry as well as professional growth. Kindle included!

Health Insurance + Wellness

Dental insurance

Our dental plan covers $:param:1 of expenses.

Health insurance

SupportNinja covers 100% of health insurance cost for enrollment.

Team workouts

SupportNinja's team fitness initiatives include weekly walks, standing desks, and initiatives to keep people moving including a stipend for enrollment in fitness classes.

Vision insurance

SupportNinja's vision benefits plan covers 100% for annual eye exams with $120 for glasses and contact lenses.

Wellness programs


Volunteer in local community

At both our Austin and Philippines side of our company, we strongly believe in giving back to our local communities.

Flexible work schedule

SupportNinja provides employees with a flexible work schedule that includes Compressed week (work from home Fridays) with flexible start and end times.

Open door policy

Open office floor plan

Remote work program

Our remote work program includes work from home and working remotely on occasion as needed and when personal matters require our Ninjas to do so.

Team based strategic planning

OKR operational model

Child Care + Parental Leave

Generous parental leave

We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 16 weeks of leave for the secondary caretaker.

Vacation + Time Off

Generous PTO

SupportNinja employees have unlimited PTO!

Paid holidays

Paid sick days

Sick days do not count against PTO at SupportNinja. We want our Ninjas to stay well and get better if they get sick.

Unlimited vacation policy


Highly diverse management team

Additional Perks + Benefits

We firmly believe in every member of our team: if you’re willing to commit to us, we will invest in you to make sure you are supported to grow and prosper! We have an open door policy to facilitate new ideas to improve our staff and allow for new ways to grow as professionally and personally.