Leads ServiceNow ITOM implementation, CMDB and CSDM strategy, Discovery, Service Mapping, integrations, automation, and data governance. Configures MID servers, patterns, APIs, and Service Graph Connectors while improving CMDB health and data quality. Identifies opportunities for Generative AI and Agentic Workflows in alert analysis, remediation, and anomaly detection. Partners with infrastructure teams and business stakeholders to deliver scalable, AI-driven IT operations solutions.

Leads complex data engineering and analytics programs from initiation through delivery. Manages scope, schedules, budgets, risks, dependencies, vendors, resources, governance, and executive communications while coordinating technical and business teams. Applies traditional and agile delivery methods, supports backlog prioritization, improves delivery processes, and enables effective stakeholder decision-making. Requires strong data platform literacy across cloud platforms, pipelines, warehouses, and BI tools.

Administer and optimize the monitoring platform stack (Splunk, Cribl, Datadog, Grafana). Configure data pipelines, transform payloads (JavaScript), write SQL and platform queries, build alerts and dashboards, troubleshoot agents via Linux CLI, manage user access and RBAC, and partner with internal teams to onboard data sources and resolve platform issues.