Jobs at Toast

Build and grow Toast's consumer social presence across Instagram, TikTok, and emerging platforms. Create and publish content, define the consumer brand voice, engage and moderate online communities, manage creators and user-generated content, monitor sentiment, and report on growth, engagement, referral traffic, and community health. Collaborate with Brand, Communications, Product Marketing, and Consumer Growth teams to refine content strategy and strengthen Toast Local's connection with diners and local restaurants.

Drive new customer growth for Toast by converting inbound leads, generating referrals, conducting discovery calls and product demonstrations, preparing quotes and contracts, and closing sales with Spanish Cuisine restaurants. Build trusted relationships with restaurateurs, position Toast against competitors, and coordinate successful post-sale onboarding. The role requires fluent English and Spanish communication and is based from a home office in the CST time zone.

Prospect convenience stores, grocery stores, and bottle shops within an assigned territory; manage the full sales cycle from lead generation through close; conduct product demonstrations; develop customized Toast Retail solutions; maintain sales activity in Salesforce; collaborate cross-functionally to ensure delivery expectations are met; and position Toast against competitors.

Field-based, bilingual (Spanish/English) Account Executive selling Toast's restaurant platform in the Austin market. Follow up on qualified leads, conduct discovery calls and demos, create quotes/contracts in Spanish, close deals, and coordinate onboarding to ensure customer success. Use consultative sales to grow new customer acquisition and understand local competitive landscape.

Leads security assurance and compliance transformation for a regulated payments and lending platform. Owns continuous controls monitoring, automated evidence collection, enterprise security and third-party risk, business continuity governance, assurance evidence, and second-line independent reviews. Manages and develops the security compliance team while partnering with engineering and customer trust functions to scale automated compliance across PCI, SOC, SOX, and ISO frameworks.

Lead marketing analytics for customer upsell, lifecycle, activation, adoption, and retention initiatives. Analyze customer data and campaign performance, identify trends and growth opportunities, develop recommendations, and estimate business impact. Collaborate with Marketing, Sales, Finance, Analytics, and Web teams to improve customer experiences, attribution frameworks, dashboards, and self-service growth strategies.

Leads Toast’s customer trust and security governance programs, including the Trust Center, customer security reviews, sales support, executive and regulatory reporting, portfolio management, workforce and budget planning, and security culture initiatives. The role requires translating security posture into business value and managing a team of 10 or more, including managers.

Design end-to-end point-of-sale experiences for restaurant staff across terminal and handheld surfaces. Translate complex workflows such as ordering, payments, splits, modifications, and voids into fast, reliable, error-resistant interfaces. Partner with product, engineering, and research teams; conduct discovery, create prototypes and high-fidelity designs, address edge cases, communicate tradeoffs, and use research and business metrics to guide decisions. The role requires strong visual design, autonomy, collaboration, and an AI-first approach.

Leads and coaches a multilingual team of 6–10 Business Development Representatives generating qualified restaurant sales pipeline. Responsibilities include hiring, onboarding, coaching, pipeline inspection, forecasting, call reviews, performance development, and partnering with Account Executives, Marketing, and Enablement. The role also supports strategic market expansion across Asian cuisine communities, adapts messaging, improves funnel efficiency, and directly coaches Mandarin-speaking representatives and prospects.

Own the end-to-end design of Toast’s reservations and booking experiences, from ambiguous problem definition through shipped interfaces. Create rapid prototypes, run experiments, use behavioral data and feedback, and deliver polished native mobile and responsive web experiences. Collaborate with product, engineering, research, and marketing; contribute to design systems; mentor peers through critique and pairing; and apply AI prototyping tools thoughtfully.

Lead the design, development, and delivery of scalable payroll onboarding software. Drive technically complex initiatives, influence architecture and roadmaps, collaborate across product, design, and engineering, improve reliability, promote coding best practices, mentor engineers, and use AI tools to enhance development productivity.

Build and ship production software for Toast’s retail platform, partnering with engineering, product, and customers. Responsibilities include identifying opportunities, designing and prototyping end-to-end solutions, making foundational technical decisions, incorporating customer feedback, tracking industry trends, and deploying AI-powered experiences. The role supports large grocery and convenience-store customers and may involve visiting stores to understand operator workflows.

Design, build, deploy, and maintain resilient, scalable backend services and platform components for Toast's Voice AI platform. Lead cross-cutting architecture and projects, integrate AI platforms (LLMs), implement observability and evaluation for AI systems, set engineering standards, and mentor engineers.

Lead Toast’s product and platform security organization, overseeing security platform engineering, application and cloud security, secure development practices, offensive security, vulnerability management, hardware security, and developer enablement. Partner with product and engineering leaders to establish secure defaults and scalable guardrails while reducing developer friction. Manage and grow a multi-team security engineering organization, expand security champions and tooling adoption, and align security posture with business and product priorities.

Generates qualified pipeline for enterprise account executives through outbound prospecting, cold calling, account mapping, lead nurturing, and scheduling discovery calls and demos. Maintains Salesforce records, collaborates with account executives and cross-functional teams, promotes new products, and supports enterprise marketing efforts. The role requires persistence, customer empathy, strong communication, organization, and comfort engaging senior decision-makers across large restaurant organizations.

Develop fullstack web applications, enhance platform performance, collaborate on high-impact opportunities, and ensure stable, scalable solutions. Engage in rapid iterations and be a committed team player.

Own and run the monthly release program for Toast IQ: set platform-readiness standards, manage technical dependencies and risk, coordinate cross-functional go-to-market and naming, instrument launch health and reporting, and establish governance and rhythms that scale multi-team agent launches.

Lead credit risk strategy for lending products by analyzing portfolio performance, identifying risk drivers, refining underwriting and pricing policies, and conducting A/B tests. Partner with Data Science to develop and monitor credit models, while building AI-enabled workflows that automate analysis and surface risk signals. Collaborate cross-functionally with Risk, Product, Engineering, Operations, and Data Science to support scalable fintech growth and compliant automated credit decisioning.

Design, build, and own backend services, APIs, and integrations supporting customer care workflows. The role connects Salesforce, billing, identity verification, document management, and iPaaS platforms; requires automated testing, code reviews, incident response, performance monitoring, and cross-functional collaboration. The engineer will also apply AI tools and may build production LLM solutions.

Designs, builds, and ships scalable full-stack features for Toast’s restaurant and retail technology platform. Responsibilities include developing resilient backend services and APIs, responsive web interfaces, distributed systems, and high-throughput enterprise solutions using Java, Kotlin, React, and TypeScript. The role requires solving ambiguous technical problems, ensuring system reliability and observability, applying engineering best practices, collaborating cross-functionally, and mentoring engineers.