Jobs at Trivium Group

The Customer Success Manager will own client relationships from onboarding to retention, monitor performance, and assist in building internal processes. Proactivity and strong communication skills in a remote environment are crucial.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.