Jobs at WorkWave

Manage strategic B2B SaaS customer portfolios by driving product adoption, value realization, retention, and expansion. Build success roadmaps, establish KPIs, monitor account health, mitigate renewal risks, lead executive business reviews, identify growth opportunities, and coordinate account strategies with Account and Renewal Managers. Use customer success platforms, risk protocols, and AI-enabled workflows to improve account outcomes.

Own the full SMB sales cycle for Pest and Lawn service businesses, from prospecting and inbound lead response through discovery, online demos, proof of concept, negotiation, forecasting, and closing. The role requires maintaining a predictable pipeline, meeting weekly KPIs and quota, using Salesforce, SalesLoft, and 6Sense, and building consultative relationships with small-business stakeholders.

Manage SaaS platform provisioning and enterprise client onboarding, including database environment configuration, payment activation, A2P 10DLC compliance, workflow analysis, and operational governance. Evaluate technical requirements, approve or redirect nonstandard service requests, optimize provisioning processes, troubleshoot delays, and coordinate handoffs with customer success and internal teams. The role requires independent judgment, strong analytical ability, attention to detail, policy enforcement, and experience with enterprise CRM and SaaS workflows.

Sell WorkWave’s end-to-end field service SaaS to mid-market customers: lead discovery with executive stakeholders, navigate complex multi-stakeholder long sales cycles, work with Sales Engineers on demos, build and close multi-million-dollar pipelines, and use sales tools to drive deal progression and strategic prospecting.