Jobs at WorkWave

Manage SaaS platform provisioning and enterprise client onboarding, including database environment configuration, payment activation, A2P 10DLC compliance, workflow analysis, and operational governance. Evaluate technical requirements, approve or redirect nonstandard service requests, optimize provisioning processes, troubleshoot delays, and coordinate handoffs with customer success and internal teams. The role requires independent judgment, strong analytical ability, attention to detail, policy enforcement, and experience with enterprise CRM and SaaS workflows.

Supports Account Executives and Account Managers by positioning Wavelytics, an AI-powered analytics solution, throughout the sales cycle. Explains technical capabilities, competitive advantages, AI best practices, data protection, and security considerations to prospects and customers. Collaborates with product, engineering, and sales teams on messaging and playbooks, develops customer relationships, and supports or leads sales pursuits, testimonials, and case studies.

Own and optimize the MarTech stack (Pardot, Salesforce, GA4, Webflow, 6sense, ZoomInfo, DataGroomr); maintain integrations and data integrity; build lead lifecycle, scoring, routing, and attribution workflows; run data hygiene and privacy processes; configure analytics and multi-touch reporting; implement AI-driven marketing workflows; and partner with Sales, IT, and RevOps to ensure full-funnel visibility and operational efficiency.

Lead the vision and delivery of customer-facing AI/ML models and data products. Partner with clients, data science, and engineering to define requirements, validate hypotheses with SQL-driven analysis, design data visualizations, and launch features that drive adoption and ARR.

Sell WorkWave’s end-to-end field service SaaS to mid-market customers: lead discovery with executive stakeholders, navigate complex multi-stakeholder long sales cycles, work with Sales Engineers on demos, build and close multi-million-dollar pipelines, and use sales tools to drive deal progression and strategic prospecting.