uShip is the world’s first and largest shipping marketplace. Consumers and businesses can compare and book bids from hundreds of thousands of customer-reviewed transportation service providers, ranging from independent owner-operators to the largest freight carriers and brokers.  Customers save money and service providers use their empty cargo space – everyone wins! We’re an Internet company focused on solving a real-world problem and having loads (pun intended) of fun along the way. Our service providers are even featured in A&E’s real life drama, ‘Shipping Wars.’

Since launching uShip in 2004, our mission has been to be the world’s leading online solution for shipping anything, anytime, anywhere. We are passionate about empowering buyers and providers of transportation services to efficiently conduct business on an unbiased, transparent and competitive platform.

Job Overview

uShip is seeking a talented and energetic individual to join the Community & Member Support team as a Bilingual Community & Member Support Specialist.  This individual will work directly with the Customer Operations team and Managers to enhance all areas of member support and involvement. If you have an interest in learning more about venture-backed start-ups, and are a motivated, smart, and driven individual, this may be the right position for you.

Job Responsibilities:

• Help develop uShip presence in Spanish speaking markets
• Work with the Community team on member communications and outreach
• Educate customers on uShip’s products and services
• Troubleshoot and resolve member account issues

Job Requirements:

• Bilingual Spanish speaker (native speaker preferred)
• Customer service and inbound call experience in a related industry is highly preferred
• Bachelor’s degree in communication, business or similar field (or working toward degree)
• Eager to work in a dynamic, entrepreneurial environment, often with minimal supervision
• Internet savvy and well versed in running or using transaction based internet sites
• Ability to understand and respond to customers’ needs in a timely manner via email, phone, and online forums
• Possess strong written and oral communication skills
• Flexibility – evening and weekend hours may be required
• Proficient with Microsoft Excel, Word, and Outlook
• Extremely detail oriented
• Highly self-motivated

Why you should join us:

• Fun and energetic company
• High potential for growth
• Mentorship from senior staff
• Chance to experience an innovative, fast-paced environment