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Why YOU want this position
This is your opportunity to learn how technology is driving better decisions, faster across the Oil & Gas industry. The time spent here will challenge and accelerate your understanding of the variety of issues facing the Oil & Gas industry today. If interfacing with people is a strong suit, don’t miss your chance to shape the future of Oil & Gas. This position is based in Austin, TX and reports to the Customer Success Manager.

Basic Performance Objectives
• Drive solutions for industry-related client inquiries over the phone, live chat, email and community discussion forums.
• Educate customers on DI data definitions, business rules and ingestion processes.
• Take ownership of more complex issues through greater knowledge of DI solutions suite.
• Deliver client feedback to development teams to enhance future products and services.
• Complete DI technical certifications and training on a regular basis.
• Increase the proficiency of DI product usage among our clients.
• Identify leads for the Sales Team.

Competitive Candidate Profile
• Thorough understanding of Oil and Gas data.
• Experience with industry software a plus (i.e. Petra, PHDWin, PetraAries, GeoGraphix etc.).
• Industry experience will make you more competitive.
• Experience providing a positive and solutions-oriented client experience.
• Proven ability to define client issues and leverage resources to solve problems.
• Successfully sought out opportunities to generate sales leads.

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What are Enverus Perks + Benefits

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Professional Development Benefits
Job training & conferences
Promote from within
Mentorship program
Online course subscriptions available

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